Wonderprice Reviews 

Please read the reviews before placing your order!

Ordered on 10th May with an advertised delivery date of 13-15th May.

Order wasn't even dispatched and out for delivery until 29th May

Customer service is useless and the item ended up being delivered to a parcel shop which closes at 5 pm which is useless for those who have a job

DO NOT USE THIS COMPANY - it is a scam.

I ordered a product and requested for it to be cancelled as I ordered wrongly. It’s been 4days and I haven’t heard back from them. I got an email today stating that my order has been shipped. I’m unsure why my order has been shipped when I’ve asked for it to be cancelled??? It’s so frustrating

Please pay attention to the reviews

This is a grey market seller. This means they are a foreign seller with no actual legal ability to sell products in the UK. They manage to stay active because:
- Websites can be internationally hosted despite ending in ".co.uk"
- Their payment system is located in the UK, but just funnels money to wherever their business is actually located
- They do *sometimes* actually deliver their products, but just enough that not enough people complain

They will continue to build temporary shell corporations to give the appearance of legitimacy and to pass UK "know your customer laws". This is a known loophole for international grey sellers. So while they have maybe 1 or 2 months with each payment processor before being shut down, their website stays up and consistent

Be under no false illusion -- this is entirely illegal

On top of this, the products are typically international. All this means that you have NO LEGAL PROTECTION for damaged goods, missed delivery, returns, etc

If you want to risk it, go for it. You might actually get your product for the lower price, you might not. And the delivery times are completely arbitrary. Sometimes you will get the product on time, sometimes you will wait months, sometimes you won't get them at all

This is the first time in my life that I have ever issued a chargeback. When I did I received saying that they could not proceed with the refund due to "the limitation of payment gateway standard procedure" and whether I could remove the dispute so they could process the cancellation and refund. There is NO such payment limitation for any vendor; this is a lie. Banks generally do not let you reopen disputes once closed. Had I actually closed the dispute, my money would just be *gone*

Please, please, please pay attention to this review. Essentially you are buying a product from some random anonymous person in a different country who has set up a scam storefront and really has no legal obligation to you once he has your money

I would avoid this company. I returned a camera wbich was not fit for purpose, after waiting 4 weeks and having to raise a dispute with my bank,before receiving any communicstion with j them. They now have the returned cameta and are refusing to refund the money until I close the dispute with the bank. This is illegal. They are scamming me. If i closr tbe dislute. It cannot be opened again.
Also, the original payment i made was to LWM ECTRICALS.

We ordered a camera on 28th April - a Canon IXUS 285 HS (IXY650) 20.2MP. We were advised that delivery would be three to five working days. We were advised a few days later that we were going to receive an upgraded model instead and this would arrive in three to five working days. Five working days went and we sent several emails asking for updates. Their replies were evasive and quite rude. We sent further emails informing them that we needed the camera by 15th May as we were going on holiday. If the company could not make this delivery date we said we would need to cancel the order, have a refund and buy from another supplier. They replied that the camera would be "delivered soon". Only on 12th May did we receive any tracking details - "expecting parcel shortly" - from DPD. The package was delivered the next day, the 13th May. It was not the upgraded model that they said we would receive, but the original model that we ordered. There were no apologies or anything from Wonderprice for the slow delivery or for their misleading upgrade. They only got their act together and had DPD collect the camera nine working days after we placed the order and we received the camera ten working days after placing the order. They gave appalling customer service, the like we have never received before. We would never use this company again. We want to warn other potential customers even though we resent the time spent on this report!!

I waited a long time to receive the console that never arrived. I asked to cancel, and they asked me if I really wanted to cancel. What a shame and a disappointed child.

Ordered 4 weeks ago with the item confirmation saying 3-5 days delivery. Emailed back and forth to cancel and they ignored my requests and kept telling me to wait. Finally I claimed this back through my credit card and they have the cheek to email me to ask me to remove this case and they'll refund me themselves. Would avoid!!

ordered one plus 13. from the beginning i had phone firmware instability. requested guarantee repair after 10 months of use. after few messages they stop to answer for any questions and started to ignore me.

awful service I made an order 2 weeks ago they immediately took payment then yesterday they said they cannot source the item and offered an alternative which i immediately declined and asked for full refund and have had no response or refund

Order Date: 30th March
Arrival Date: 10th April
Product: Sony WH-1000XM6 Midnight Blue

The product has arrived as a 'new' product (not refurbished). It only takes a bit longer time to arrive compared to if you bought from an authorized seller like Amazon.

If you can wait a bit longer to get the product at your hand in exchange for relatively cheaper price, I can recommend Wonderprice.

I ordered a laptop 4 weeks and I did not receive it. Wonderprice didn't help to the find lost item or replace. I am waiting now for a full refund. Avoid dealing with this organisation!

Terrible website and company. Don’t be fooled by the low prices. You will likely end up paying for an item you will not receive and will have no success in chasing a refund.

Supposed to have the MacBook within 5 days heard nothing, then got an email 10 days after ordering saying shipped, then an email saying delayed and tried to offer something else, then they said out of stock, emails were confusing and mispopulated with other people's orders on, was just a mess, now waiting for a refund before I can buy elsewhere

Purchased Shokz headphones from Wonderprice which developed faults within weeks of normal use. The retailer refused replacement and insisted on a 60–70 day repair, and the issue was only resolved after raising a dispute with my card provider.

The device began malfunctioning, including unintended button activation and a charging failure. When I contacted the manufacturer, they confirmed the product was not purchased through an authorised retailer and advised me to contact the seller.

Wonderprice initially redirected me back to the manufacturer, and then offered only a repair under their warranty policy, with an estimated turnaround of 60–70 days. I was also told I would need to pay for return postage, or alternatively arrange a repair myself and request reimbursement, which was not guaranteed to be fully covered.

The responses appeared largely template-based and did not address the specific points raised.

After opening a dispute with my card provider, the matter was resolved and I received a full refund. Only after the dispute was raised did Wonderprice provide a prepaid return label for the item.

While the issue was ultimately resolved, this only occurred after escalation.

Based on my experience, I would recommend exercising caution and carefully reviewing the retailer’s warranty terms and support process before purchasing on their website.

I would also add that given this experience, it goes to show that any small saving does not justify the level of inconvenience if something goes wrong.

Absolutely disgusted in this company! Fobbed me of for 3 weeks until I said they have broken consumer law then all of a sudden I get a notification from Royal Mail saying they have received my parcel for 48 hours tracked! So they didn't dispatch it until I said about breaking the law!!!!

I ordered a Samsung S10 lite tablet. The price was 40% cheaper than anywhere else. I checked all the reviews and decided to risk buying from Wonderprice. There was a bit of messing around with delivery dates, taking longer than quoted. I was not kept updated about the delivery after the initial email saying it would be delayed. However I was able to monitor it myself using the supplied tracking number. The item arrived, new, boxed and sealed. It was set up for South America with all instructions in English and Spanish. I contacted the support dept at Wonderprice who promptly got back to me and told me how to get round the setup. If you're not in a rush for an item, I can definitely recommend this company and would use them again

Sells out of region products in the UK, that may not work correctly here. The do not say that the product is out of region in the description. Very misleading.

Item didn’t arrive after over 3 weeks contacted customer services multiple times and when nothing progressed filed a dispute with my credit card company to get the money back. Interestingly they then emailed me immediately asking for me to remove the dispute as it may “damage their reputation”.

This is a great company we've had a great experience we purchased Apple Watch 11 series and it arrived on time however the watch is from Vietnam but makes no difference in UK it's a great brand-new watch and a great brand-new offer from wonder price thank you