Wonderbly Reviews 84,389

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 10,646 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the products, often describing them as high-quality, phenomenal, and beautiful, with excellent print and construction. Many appreciate the ease of personalizing items and the overall user experience, finding the website easy to navigate and the ordering process simple. People frequently mention the books as wonderful and special gifts that are well-loved by recipients. However, some customers experienced issues with delivery services, noting that some orders were lost in the mail or arrived late, causing disappointment for special occasions. A few people also felt that the print size in some books was too small, making it difficult to read, or that the content selection for personalized articles was not always ideal.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting the excellent quality, beautiful... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the fantastic and amazing quality of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery, with some... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy, with some... See more

User experience

People report positive experiences with the user experience. Customers praise the ease of navigating the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a family adventure book for my mum-in-law for Mother’s Day to read with my 3 children and she absolutely loves it!! My 4yo son is really into scavenger hunt books and they were both so into t... See more

Rated 5 out of 5 stars

This is going to make a wonderful gift for my son and daughter in law who are expecting twins in June. Giving it to them as a pre Mother’s Day Father’s Day present. High quality, start to finish in a... See more

Rated 5 out of 5 stars

This book is beautiful. It would be good if they had more options for the characters’ appearances (more ethnicities, variety of hair color, facial hair, glasses, body type, etc.) but the available op... See more

Company replied

Rated 5 out of 5 stars

Have purchased 4 of their hard back books thus far for grandchildren and nieces. The quality and print are excellent, and the personalization makes them truly special books!! Everyone who has receiv... See more

Company replied


Company details

  1. Book Publisher
  2. Childrens Book Store

Written by the company

Wonderbly makes unforgettable personalised books for the people who mean everything.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

84K reviews

5-star
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Rated 5 out of 5 stars

This is going to make a wonderful gift…

This is going to make a wonderful gift for my son and daughter in law who are expecting twins in June. Giving it to them as a pre Mother’s Day Father’s Day present. High quality, start to finish in a timely manner, easy navigating through the site and ordering.

24 April 2026
Rated 5 out of 5 stars

Absolutely fantastic book

Absolutely fantastic book, I cant wait to give it to my Grandson for his 18th birthday. Hope he keeps it forever.
Easy to order and add the personal touches arrived well packaged and on time.

24 April 2026
Rated 4 out of 5 stars

Im giving this book to my daughter for…

Im giving this book to my daughter for her 1st Mother's day. Its a nice story and love how the pictures came out as well as the coloring. The only issue I had was when they spelt my grandson's name the 1st letter of his name was the last letter on the sentence and the rest of his name continued on the next sentence. So I had to white out the C and put it in front of his name
Hope this makes sense. Otherwise, I love the book, Im sure she will too. They can cherish this keepsake forever

24 April 2026
Wonderbly logo

Reply from Wonderbly

Hello,

Thank you for your review!

We are sorry to hear about the issue with the text in your book. Upon checking your order, it appears that this text was included as part of the personal dedication written during the creation process.

Due to the way our books are made, we're not able to manually check every personalised detail in each order. In addition, since we can’t always know if a name or message is intentionally spelled a certain way, we rely on customers to confirm their personalisation during the order process.

We do provide a full preview before purchase, a confirmation email afterwards, and options to edit details via your account. And of course, our support team is always here to help with any issues before printing begins.

Thank you for your understanding.
The Wonderbly Team

Rated 1 out of 5 stars

Your communication was great and wait…

Your communication was great and wait time was great as well
My complaint is the quality of the pages not all but many are blurry and by using the same newspapers year after year you are not looking around for other news.
Several of the pages are so depressing for the people this is for because of the war I may not give it to them.
Thank You

24 April 2026
Wonderbly logo

Reply from Wonderbly

Thanks for your review.
We're sorry to hear you're not satisfied with the quality of your order and that the news from the date you selected included some upsetting events.
We aim to make it clear that our books feature authentic, unedited front pages from real historical newspapers. Unfortunately, this means the content reflects the actual events of the day, which can sometimes include sensitive or undesirable topic.

The scans in your book come from original black-and-white microfilms, which can vary in quality over time.

We strive to clean up the scans, but some older microfilms may still appear grainy or pixelated due to past technology limitations.

One of our customer support angels will contact you directly by email to offer further assistance and support.

Best regards,

The Wonderbly Team

Rated 5 out of 5 stars

The quality of the book was amazing

The quality of the book was amazing! The story itself was sweet and I loved being able to customize the characters in the book so they look like my family. Not only that, the service and delivery were so quick! I ordered the book and it was delivered to my house in less than a week! Would highly recommend.

24 April 2026
Rated 5 out of 5 stars

Everything about the experience was amazing

Everything about the experience was great. Loved helping write it. Now the book about my Birman cat takes pride of place on the lounge coffee table. Visitors have taken a photo of the company as they want to know where I got it from. The book sure makes people smile

24 April 2026
Rated 5 out of 5 stars

I have 5 grandchildren whose parents…

I have 5 grandchildren whose parents speak two different languages from English. Thanks to Wonderbly's wonderful books, this grandmother keeps their parents supplied with delightful, colourful and entertaining books, at different ages, so as to help her grandchildren develop their English language skills. Thanks a million!

24 April 2026
Rated 1 out of 5 stars

Did not arrive at all

Did not arrive at all. Ordered for a special occasion should have been delivered 3 days prior.
Offered a replacement free of charge for something that was not delivered. No picture of delivery. Very disappointed

23 April 2026
Wonderbly logo

Reply from Wonderbly

Hello,
Thank you for reaching out to us on Trustpilot. We're sorry to hear that your parcel isn't with you!
While the tracking shows the package was successfully delivered, we are more than happy to investigate this further for you
We've contacted you by email to help resolve this as quickly as possible. If you don’t see it in your inbox, please check your spam folder.
Thank you for your patience!

Best regards,
Your Wonderbly Team

Rated 5 out of 5 stars

Easy process

Easy process, especially for someone who is not IT savvy! Arrived really quickly and was even better than expected. The recipient loved it! ❤️

21 April 2026
Rated 5 out of 5 stars

Mother’s Day Book for Nana

I bought a family adventure book for my mum-in-law for Mother’s Day to read with my 3 children and she absolutely loves it!! My 4yo son is really into scavenger hunt books and they were both so into the whole experience of ‘where is Nana’. It was really special to watch them read it together. I ordered the premium format with super thick pages and although it’s expensive, she is going to keep it on her coffee table as a keepsake. We are very happy and I’ve already ordered 2 more different books for my son and 2yo daughter. We can’t wait for them to arrive :) :)!!

16 April 2026

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