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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the delivery service, frequently reporting late arrivals, cold food, and couriers making detours or delivering to the wrong address. Customers also encountered significant issues with their orders, including missing items, incorrect dishes, and replacements made without their consent, sometimes leading to inedible food due to allergies. Reviewers consistently found the customer service unhelpful and unresponsive, often refusing to take responsibility for mistakes or offer adequate compensation. Some people also felt that the product quality was poor, with food arriving cold and unsuitable for consumption.

What people talk about most

Delivery service

Customers consistently express strong dissatisfaction with the delivery service. Many reviewers report issues... See more

Order

Clients share negative opinions on order experiences. Many reviewers report receiving the completely wrong... See more

Service

Consumers find service to be negative, with many reporting terrible and disappointing experiences. Reviewers... See more

Product

People report negative experiences with product quality. Many customers received completely wrong or... See more

Customer service

Reviewers express strong dissatisfaction with customer service, citing a lack of accountability and... See more

Based on these reviews

Rated 1 out of 5 stars

The courier just delivered my package and was extremely rude. He screamed at me because he claimed tbe number on my apartment door was incorrect—completely unacceptable behavior. He could’ve simply ch... See more

Rated 1 out of 5 stars

Wolt bought tazz from emag in Romania. Tazz wasnt that great in the first place but it didnt feel terrible using it. Now there are extra fees on everything, it doesnt even matter if you have the subsc... See more

Rated 1 out of 5 stars

Wolt is just awful. Food is always cold Delivery costs are too high yet the couriers dont make anything. DoorDash should cut their losses and pull out of europe. What an awful user experience... See more

Rated 1 out of 5 stars

This has been the worst experience I’ve had with a food delivery app. Wolt charged my card the moment I placed an order, only to cancel it 15 minutes later saying they couldn’t deliver. The most... See more

Rated 3 out of 5 stars

Well usually paying online and priority delivery ur supposed to get it faster!! And that is not happening! Order a normal delivery cause there is no difference from the priority delivery! They are alw... See more

Rated 2 out of 5 stars

I have contacted support letting them know that my delivery never arrived. While explaining that they need to give the driver at least an hour to explain himself, I received a reply that they are... See more

Rated 1 out of 5 stars

Got food which was too cold (Indian food which should be served warm). Contacted Wolt via chat immediately. There was nothing they were willing to do to compensate or anything. I emailed them afterwar... See more

Rated 1 out of 5 stars

One of the worst things experiences of me taking me home ever. Incredibly unclear app with no directions to guide you They don’t let me know that there is a limit of range where you are al... See more

Rated 1 out of 5 stars

Worst service you can get! Although the app is really advanced, and it shows you where the delivery man is. It says also that the food will arrive soon but you can see on the map that the delivery man... See more

Rated 1 out of 5 stars

The most horifying experience The most horifying experience with the delivery I ever had. They simply do not know how to organise the pick ups and routes and keep delivering cold food. I can’t unders... See more

Rated 1 out of 5 stars

The worst company that i have ever seen. My car was registered as godstrafik and my insurance tell me to remove it otherwise i will pay 2500 monthly. When I contact support they didn’t reply back in 8... See more

Rated 1 out of 5 stars

Horrible customer support. Extremely high prices in the app, on top of that they add ridiculous delivery fees AND their customer support chat is so slow. They didn't even cancelled my order when I req... See more

Rated 1 out of 5 stars

Terrible experience every time. Despite “leave by the door” option being checked, the drivers always wait in their cars for ME to come and pick up the order. They never seem to read the instruc... See more

Rated 1 out of 5 stars

Even though the courier stole my food and ran away, the customer service agents of this horrible company did not take any action. Furthermore, they threatened to close my account. As long as couriers... See more

Rated 1 out of 5 stars

The app isn't good. Sometimes it works, sometimes it doesn't. They don't have delivery staff, and orders take two hours to arrive. Sometimes I order from a restaurant and the order is successful,... See more

Rated 1 out of 5 stars

The previous bad reviews sum up everything, sadly I did not know this company was so BAD before experiencing it. Estimated delivery time means nothing and the support is unhelpful, hopefully the couri... See more

Rated 1 out of 5 stars

I ordered food from Smuggera Limassol. I got no fries and suppose to get 2 patty beef instead got One. Provided picture but they couldn’t help. Haha think twice before using Wolt or ordering from sm... See more

Rated 1 out of 5 stars

Don't Use WOLT! Drivers are scamming customers. Pretend to deliver then steal the food. The customer service don't care. There are other better alternatives than WOLT!

Rated 1 out of 5 stars

Wolt riders riding on pedestrian paths and no bike zones. This is becoming more and more common.😤 Why don’t they respect road rules? Today afternoon around 14:30 a wolt rider rode through a no bike r... See more

Rated 1 out of 5 stars

they don't use thermal containers. delivery 500 meters from the restaurant and cold food. no one feels responsible. wolt scammers claim that the food was in thermal packaging and I saw that the driver... See more

Rated 1 out of 5 stars

Ordered in Latvia from McDonald’s we ended up waiting 55 minutes for the order to arrive. When the order arrived which cost €37, it came cold and inedible and there were missing items of the order. I... See more

Rated 1 out of 5 stars

Terrible experiences I order food have to wait for two hours and after two hours when I also text the customer service, they told me that my order was cancelled because of some issues and they give me... See more

Rated 1 out of 5 stars

I would give 0 if I could. First my order came cold, and they offered me Wolt credits, so I used it to get stuff from Ica. Every item was replaced without giving me the option to accept it. Some of th... See more

Rated 1 out of 5 stars

The wrong food was collected from the restaurant and left outside the wrong door in spite of the fact that I had BOT chosen to have my order left outside my door. No way to get in touch with Wolt to... See more

Rated 1 out of 5 stars

I bought something worth 40, and with all the "extra fee" "transport fee" "small order fee" my order was 90. Before tapping "pay with apple pay", the price was 60. After tapping, the price skyr... See more

Rated 1 out of 5 stars

Couriers ride bicycles on sidewalks, even though it is prohibited by law, and when you point it out, they yell at you and don't change their behavior.

Rated 1 out of 5 stars

Used to be quite good. Has gone downhill fast, one courier does 10+ drop offs before he gets to me, drives around over an hour with my food. Very common now, pointless to use.

Rated 1 out of 5 stars

We ordered food from downtown Gothenburg (we live 10 mins from the restaurant). The courier picked our food up, and went on a long detour, all the way out to Östra Sjukhuset. Then back to the ci... See more

Rated 1 out of 5 stars

I’m staying at a hotel and ordered food for delivery at reception in my name. I waited more than an hour for the food. I was waiting outside the door for the delivery guy, and I saw his... See more

Rated 1 out of 5 stars

Declines payments. Support says my account is "flagged". Never known a business hate people spending money so much.

Rated 1 out of 5 stars

I would give it a zero star if I could. Order directly when the restaurant opened at 17. Estimated delivery time should be 17:50. At 18:15 still nothing. Contacted courier and he said they mixed up my... See more

Rated 1 out of 5 stars

They refused to refund 2,5 euros due to a missing item in my order. They made me try to prove that I am not trying to swindle them for 2,5 euro. I just deleted my account.

Rated 1 out of 5 stars

Their delivery males and females were keep insulting me, for unknown reason. Never faced again such an awful and illegal behaviour !

Rated 1 out of 5 stars

I placed an order on Wolt for myself and my family consisting of three meals in one order. After waiting for about 1 hour and 30 minutes, the order finally arrived — but on... See more

Rated 1 out of 5 stars

Kept me waiting for my order for one hour and rejected my order. Refuse to do anything about it.

Rated 1 out of 5 stars

just to confirm what happened. I ordered at 11:30 at 12:30 i got 3 french fries with nothing. At 13:25 i got burgers with the toppings for the cold french fries and now im waiting for the last french... See more

Rated 1 out of 5 stars

I had a really frustrating experience with Wolt that I feel people should be aware of. I ordered food and received the completely wrong dish. I contacted support immediately and provided everyt... See more

Rated 1 out of 5 stars

My food was delivered cold and the customer service refused any compensation. It also took them forever to respond. Extremely unprofessional. Deleted the app, never using again, disappointed

Rated 1 out of 5 stars

I ordered from the pita spot in wolt the driver delivered the food to the wrong house (my friends house) I'm fasting I'm hungry and I need food

Rated 1 out of 5 stars

Food arrived about 30 minutes late because the courier went to the wrong address. The order was 290 SEK and the burger was completely cold and inedible. Support first offered 38 in Wolt credits, whi... See more

Rated 1 out of 5 stars

It takes forever for them to deliver the food once it arrives its cold too, they use bicycles to deliver food while its cold outside lol. The estimated delivery time is wrong it said 20mins and then i... See more

Rated 1 out of 5 stars

I made a purchase on this app (12kg of yogurt + other small items) and the venue changed my order due to unavailability to 12 items of yogurt of 140g!!) I immediately contacted support to cancel it an... See more


Company details

  1. Restaurant
  2. Online Food Ordering Service
  3. Take Away Service

Information provided by various external sources

Wolt delivers from the best restaurants around you.


Contact info

  • Fredrikinkatu 42, 00100, Helsinki, Finland

  • wolt.se

1.2

Bad

TrustScore 1 out of 5

815 reviews

5-star
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Rated 1 out of 5 stars

The worst experience ever!

The worst experience ever!
We placed an order from MC Donald’s with delivery time 35 minutes. After 45 minutes of no updates we see that our order is about to be delivered at 22.00. At 22.15 I contacted the customer service to ask where my order is and the response I got from a clown called Aurelia was that there were no drivers in my city so my order was coming from another city. I replied that I should be informed about this from the beginning as the deal was that I would wait for the food for 35 minutes, not 1.30 hours and that I demand a full compensation for this. The respond I got after 1.30 hours of waiting is that she cancelled my order as there were no drivers! Only the worst experience!

6 February 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service and even worse…

Terrible service and even worse customer service! These clowns picked up my food from a pizza place then it took them 45 mins to deliver it. 360kr worth of food was ruined and inedible. They gave me 150kr back. So not only did all
The food go in the bin they didn’t even refund me fully meaning no food and 160kr out of pocket! Shame on you Wolt! Awful awful service stealing off their customers to boot! 💩

2 February 2025
Unprompted review
Rated 1 out of 5 stars

I am a restaurant owner and have been…

I am a restaurant owner and have been trying to contact wolt for over 2 weeks now and zero response. I don't even know why i decided to work with them specially after reading all the customers complaints. Definitely terminating my contract with them as soon as they reply to my 5 emails

2 January 2025
Unprompted review
Rated 1 out of 5 stars

You cant speak to the driver

You cant speak to the driver . He did leave food in the snow and he didnt contact me. No refund nothing .
Used them once and never again . i only lost 200kr .
Stick to fedora u can track and speak to driver live

2 January 2025
Unprompted review
Rated 1 out of 5 stars

Cold food refused to refund

Ordered McDonald's and our food arrived almost stone cold. We also selected for items to be removed from a burger due to allergies, when it was in the basket it showed the items removed but once the order had been completed and paid for it was not showing on the order but we didn't notice till the food got her. We were also missing items.
When reporting this to customer services on the App they advised nothing they can do about the items not removed as its not showing on the system, which is fair enough i guess.. They refunded for the missing items but despite me confirming the delivery driver didn't use a delivery bag as there wasn't one in his car the food was just sat on the passenger seat of the car.. they refused to refund us for the 80% of the food we couldn't eat because it was cold. Absolutely disgusting customer service.. wish I had looked on here before ordering.. Will never use Wolt again no matter where we are in the world

31 December 2024
Unprompted review
Rated 1 out of 5 stars

Total disaster

I really don't know why we still order here
Every single time - every single time! - we wait 30-60 minutes longer than announced, and the food arrives either lukewarm or plain cold.
The problem is not the restaurants.
The problem is Wolt. Disastrous routing, poor planning. Delicious food gets destroyed by Wolt's incompetence. For us again and again and again.
For Wolt's customers: tens of thousands of dishes.

27 November 2024
Unprompted review
Rated 1 out of 5 stars

Takes your money and deletes your account to avoid refunds

Ordered crispy chicken strips meal from KFC and paid 200kr, Got chicken wings/drimstick meal instead. Opened a chat multiple times with the support and everytime they closed the chat saying "Your profile is flagged" not explaining anything. I have unfortunatly 100+ orders with this company and this how they treat. I have continued to open multiply chat because everytime I open a new chat they give me different reasons to close the chat. 1st - "flagged profile" 2nd- "Breached terms & service" 3rd- "Account linked to other accounts" 4th- "My colleague already discused this" 5th- "You have an open chat already" PS it is impossible to have two chats open at the sametime with WOLT. They have NEVER DENIED delivering the wrong order. NEVER CONTESTED that they have delivered the write order. At the end THEY DELETED THE ACCOUNT after me saying I will present this online. They write out DELETED THE EVIDENCE that they messed up. This company is asking for a class action lawsuit.

6 November 2024
Unprompted review
Rated 1 out of 5 stars

Useless support

Useless support. Like so useless it should be criminal they just ignore everything wrong about your order and give some company policy line and steal your money.

8 October 2024
Unprompted review
Rated 1 out of 5 stars

This company is completely fraudulent

This company is completely fraudulent. They are also hacking customers credit card and debit card. Do do use them or shop at any food company associated with them. They steal customers card details. I have not used my card in 4 days, yet there are 3 payments going out to Wolt Sweden for food order. FRAUD.

28 September 2024
Unprompted review
Rated 1 out of 5 stars

they robbed me!!

they robbed me. there is no pickup code. the delivery guy pretended to deliver food. i have a camera recording that wolt couriers are thieves. i do not recommend. the form blocks my account due to the lack of delivery. watch out for wolt they are thieves

2 September 2024
Unprompted review
Rated 1 out of 5 stars

If I could put 0 star I would

If I could put 0 star I would. Worst worst worst company ever. They will deliver your food 1h30 late and cold and will compensate you with 1,5€ 😂😂😂😂 and just keep sending you hearts and spaceships, it’s like talking to 4 years old. How annoying is that! The absolute WORST!

30 August 2024
Unprompted review
Rated 1 out of 5 stars

Delivery time is awful

Delivery time is awful. Have had delivery by Wolt through them directly and by second hand from MAX.
My food hasn't been deliverd lower than after an hour. Always more than double the expected time.

29 August 2024
Unprompted review
Rated 1 out of 5 stars

skam!!

We have now gotten a response from our tech team.

Unfortunately, our system has flagged your profile. This means that you've been blocked from receiving refunds, and you will not be able to make any orders. This process is fully automated and we don't have any insights in it or any ability to affect this decision.
Again, very sorry for the inconvenience.

Despite this, we hope you will have a great day! 🌼

I get this message after trying to contact about the lack of an order. Luckily it was a small order and the courier just ate it. I was robbed by the Wolt company and I don't even know how to complain because contacting Wolt is contacting a robot. Never again this crap. I advise against it to everyone

28 August 2024
Unprompted review
Rated 1 out of 5 stars

thieves and fraudsters. be careful



This is what scammers tell me about taking money and not delivering food on time. I ordered food for October 19 and the food fraudster didn't arrive and I couldn't wait any longer for the food (about 1 hour and 20 minutes) - in response to my complaint, Wolt writes as follows...

We have now gotten a response from our tech team. Unfortunately, our system has flagged your profile. This means that you've been blocked from receiving refunds, and you will not be able to make any orders. This process is fully automated and we don't have any insights in it or any ability to affect this decision. Again, very sorry for the inconvenience. Despite this, we hope you will have a great day!

Next

I'm very sorry for this inconvenience, but as I have checked with our tech team, the system has flagged your account, and since it's fully automated, we cannot interfere with it 🙏 Once again I apologize for this situation 💙

18 August 2024
Unprompted review

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