Wollaston Motorrad Reviews 

120
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Had 1st service completed at Wollaston BMW Motorrad. Ben from the service team as usual was first class. Great communication and customer service, makes you feel like a valued customer. Review score... See more

Rated 5 out of 5 stars

Took my C400GT in for service & MOT, unexpectedly needed new battery & rear tyre which had a slow puncture. Ben C dealt with me superbly & talked me through the options, arranged at short notice... See more

Rated 5 out of 5 stars

I purchased a F900GS three weeks ago from Owen at Wollaston. Owen answered all my questions and managed to secure the exact bike I wanted. I wanted a particular colour. Great showroom nicely set up... See more

Rated 5 out of 5 stars

After great difficulty (no fault of the Service Team) in getting through to the team by phone, my service was carried out quickly and kept informed all the way through. In addition I was having an aft... See more

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Company details

  1. Motor Vehicle Dealer

Written by the company

Welcome to Wollaston Motorrad, Northamptonshire. Your authorised local BMW retailer, with excellent offers on new and approved used BMWs. Visit us today.


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4.7

Excellent

TrustScore 4.5 out of 5

120 reviews

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No recent history of asking for reviews

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4.7

All reviews

(120)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and friendly.

The staff here are amazing so friendly and helpful, I bought a bike off them and the guy I dealt with was Owen Reed, he’s a really great guy, friendly and really helpful.
I will definitely be buying my next BMW from them, and I will ask for Owen the next time.

17 May 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Owen provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

First time using this dealership

First time using this dealership, travelled 75 miles on the off chance and was greated by Owen who was helpful and knowledgeable.
Left with a new bike ordered, Owen kept me upto date throughout and collection was straight forward, top job by Owen and the team.

12 May 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Barry, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Owen provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Sales team at BMW Motorrad Northampton.

I dont normally write reviews, but having just bought a new 1250 GS from Wollaston BMW in Northampton I have to say that I found the service I received was absolutely brilliant. Special shout out to Charlie for sourcing my motorbike.
Owen for organising everything and doing a fantastic job in getting my bike ready for me, he really went the extra mile.
And lastly, Rob, for overseeing a wonderful experience the team are an absolute credit to you mate.
Thank you, I would not hesitate in recommending anybody to visit your showroom….

30 April 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Marc, thank you for taking the time to share your experience and leave us a fantastic five star review! We're very glad to hear the entire team provided brilliant customer service and delivered a positive experience for you. We look forward to sharing your positive comments with them! Take care and we look forward to welcoming you back in the future. Keep up to date with us on our socials, we'd love to see you at our ride out events!

Rated 5 out of 5 stars

R1250GS Rallye

Recently collected my R1250GS Rallye TE from Wollaston Motorrad.

I just wanted to give a massive shout out to the team, and in particular Alex and Owen. These guys helped organise the part exchange for my old bike and also helped me make the right choice of bike by sharing with me their advice and knowledge.

Both of these guys are clearly bike enthusiast's themselves, and it came over loud and clear that their aim was to clearly get me onto the right bike, not just make a bike sale.

You need a BMW bike, head down to Wollaston Motorrad.

21 April 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi, thank you for taking the time to share your experience and leave us a fantastic five star review! We're very glad to hear Alex and Owen provided brilliant customer service and delivered a positive experience. Take care and we look forward to welcoming you back in the future! Follow us on our socials to keep up to date with upcoming events including our ride outs! @Wollaston_Bikes on Instagram and Wollaston Motorrad Northampton on Facebook.

Rated 1 out of 5 stars

Not happy been coming for years spent a…

Not happy been coming for years spent a lot of money, today I had a service the engineer has broken off a bolt. and I was told I would have to pay to get it put right. It seems loyalty counts for nothing here

22 March 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Michael, we are sorry you feel the service you received from us warrants a 1-star review based on a component failure of fastener which was seized solid and something we’ve got no control or influence over. Regards, Wollaston Motorrad.

Rated 5 out of 5 stars

Absolutely outstanding support from…

Absolutely outstanding support from Owen.

Owen guided me through the online process, answering all of my questions (however silly they were) in a very professional manner. He provided me with update emails and videos of my new bike and made the transaction an enjoyable one.

Thank you Owen, when I look to change my bike next time, I will be in touch.

18 March 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Steve, thank you for taking the time to leave us a fantastic five star review. We are very glad to hear that Owen was able to provide brilliant customer service and created an enjoyable experience for you. We will enjoy sharing your positive feedback with him! We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

A first class buying experience

It was an absolute pleasure to buy a used bmw bike from Owen and the rest of the team at Wollaston. Been buying bikes for over 40 years now and I cannot recall a better experience, even when i bought new motorcycles. Fabulous facilities , a non pressurised sales environment and free food and drink !!. A nice touch with the videos and altogether a friendly bunch of motorcyclist enthusiasts who happen to sell bikes. Thanks Owen, David, Robert and the rest of the team. Mike Till

4 March 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Mike, thank you for taking the time to leave us a fantastic five star review. We are very glad to hear that Owen and the team were able to provide such a seamless and enjoyable experience for you. We hope you enjoy your new purchase and we look forward to welcoming you back for servicing when the time comes!

Rated 5 out of 5 stars

I just picked up my new BMW S1000R from…

I just picked up my new BMW S1000R from Wollaston Motorrad. I just wanted to say what a great service they provide.

A special thanks to Owen who helped with the order from start to finish. He made the whole process easy.

If you are looking for a new bike I’d highly recommend popping in. The staff are all super friendly. I look forward to my next visit and I’ll definitely return for my next bike.

Thanks again Wollaston and thank you Owen 🙌

19 February 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Dave, thank you for taking the time to leave us a fantastic review. It's great to hear that you had such a great experience and that the team were able to provide quality service and delivered a positive experience for you. Take care and we look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Always excellent service

Always excellent service - Sales and Service departments. They really do set the standard for all motorbike dealerships. Highly recommended.

10 February 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Sue, thank you for taking the time to leave us such a fantastic review! We're very glad that all departments are consistent with delivering excellent service. Take care and we'll certainly look forward to welcoming you back to the dealership in the future!

Rated 5 out of 5 stars

New bike!!!

Have been going to Wollaston for years for servicing but this was the first time I'd bought a bike from them. Kudos to Owen and the team for brilliant product knowledge and all-round great service. Transaction was super smooth with pick-up day feeling as special as "new bike day" should

4 February 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Chris, thank you for taking the time to leave us a fantastic five star review. We are very glad to hear that Owen and the team were able to provide such a seamless and enjoyable experience for you. We hope you enjoy your new purchase and we look forward to welcoming you back for servicing when the time comes!

Rated 5 out of 5 stars

Great dealership, great staff

Picked up a new to me GS Adventure today and am over the moon with it. Great service from Wollaston, a fantastic dealership and special thanks to Owen for sorting the right bike and right deal for me. Fantastic customer service 5* from me!

2 February 2023
Unprompted review
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Reply from Wollaston Motorrad

Thank you for taking the time to leave us your review. We're very glad to read that you have enjoyed your experience with us and will pass on the fantastic feedback to Owen. We'll certainly look forward to speaking with you again in the future and hope you enjoy your GS Adventure!

Rated 5 out of 5 stars

Great Experience as always

I have been using Wollaston for the last 12 years for both purchasing and servicing my bikes. This week I needed some additonal lights fitted, but wasn’t free to ride it down to them - “no problem” came the reply - “we will collect it”. Great service - bike collected - work done - bike returned - all in 24 hrs. Thank you. Just a typical example of customer focused positive attitude to look after their customers.

25 January 2023
Unprompted review
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Reply from Wollaston Motorrad

Hello Ian, thank you for leaving us your five star review. We're very glad to hear that we were able to provide an excellent level of service during your recent visit. Take care, and we'll look forward to speaking with you again in the future.

Rated 5 out of 5 stars

Aftersales experience

Really happy with the service especially from the aftersales team, always go above and beyond with my motorbike
Wouldn’t go anywhere else, special thank you to Jack for always looking after us! Would highly recommend

11 January 2023
Unprompted review
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Reply from Wollaston Motorrad

Hello Dalton, we're very glad to hear that we were able to provide an excellent level of service during your recent visit. Take care, and we'll look forward to speaking with you again in the future.

Rated 5 out of 5 stars

Wollaston are excellent

Wollaston are great, always offer a 5 star experience, nothing is ever too much trouble. A special thank you to Jack Loak, so knowledgeable, helpful, polite and goes the extra mile for anyone! He is the sort of person any company or boss would want. 10/10 from BMW as usual!

17 January 2023
Unprompted review
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Reply from Wollaston Motorrad

Hello Byron, thank you for leaving us your five star review. We're very glad to hear that we were able to provide an exellent level of service during your recent visit. Take care, and we'll look forward to speaking with you again in the future.

Rated 5 out of 5 stars

Great service by Owen an the team

Great service by Owen and the team. The whole process was simple with no hassle or over excited sales pitches! Very pleasant experience

21 January 2023
Unprompted review
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Reply from Wollaston Motorrad

Hello Jason, thank you for taking the time to leave us your review. We're very glad to read that you have enjoyed your recent service visit. We'll certainly look forward to speaking with you again in the future.

Rated 5 out of 5 stars

How salespeople should be 10/10

I part exchanged my BMW R1250RT at Woolaston Mororrad and worked exclusively with Mr David Molnar over the exchange. He was a model salesperson who was attentive and speedy in his communications. He got back to me when he said he would and got me the parts agreed as part of the exchange. As the saying goes - If Carlsberg did BMW salespersons they would all be David Molnar's. I'd have no hesitation in recommending Woolaston BMW and if I need another RT I know where I'll be shopping.

18 January 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Neville, so glad to hear that we were able to assist you with your recent part exchange and we'll be sure to pass along to David!

Rated 5 out of 5 stars

Had to have an MOT carried at short notice

Had to have an MOT carried out on my Bike at short notice. No problem whatsoever, dropped the bike off and was notified the following day that it was complet and ready to pick up, they had also give it a good clean as well.

16 December 2022
Unprompted review
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Reply from Wollaston Motorrad

Hi David, thank you for sharing your five star review!

Rated 5 out of 5 stars

Really chuffed to get my used Triumph…

Really chuffed to get my used Triumph Speed Triple 1050 RS today, delivered by Owen…. Very sad to say goodbye to my immaculate CBR650R but so excited to ride the Speed Triple RS…. Owen, I’ll hopefully be back in a year for my New S1000RR… watch this space!

16 December 2022
Unprompted review
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Reply from Wollaston Motorrad

Hi Tim, thank you for sharing your five star review!

Rated 5 out of 5 stars

Just booked my new R18 in for its first…

Just booked my new R18 in for its first service, and also a front fork mod. Once again the service dept (Jack) was more than helpful. Wollaston Motorrad customer service is 100% 👍

28 August 2022
Unprompted review
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Reply from Wollaston Motorrad

Glad we could assist Stuart, we'll be sure to pass along the kind words to Jack, who i'm sure will be delighted with the feedback. Take care, and we'll look forard to seeing you again in the future.

Rated 5 out of 5 stars

Great buying experience

We had a great experience buying a Honda 125 for my son. I had been looking for a while and spotted an ad for a bike which seemed perfect and at a sensible price. We reserved the bike, had a video viewing and bought it. Owen Reed was very helpful every step of the way. The bike was serviced and MOT'd prior to delivery and Owen even delivered the bike himself as there was a problem with their usual delivery driver. We are both thrilled with the bike and very happy with the service received from Wollaston Motorad.

16 August 2022
Unprompted review
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Reply from Wollaston Motorrad

Thank you George for your 5 star review, we're very glad to hear that Owen ensured you had a smooth experience when buying your son his new motorcycle. We hope he enjoys many miles on his new ride!

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