WKG Sports LTD Reviews 

174
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Great communication with the team when asking for information on the equipment. kept up to date with delivery and they even came and set it up for me as well

Rated 5 out of 5 stars

We recently bought a turbo trainer from WKG and unfortunately, it developed an issue. However, after emailing the team at WKG, I received a call within 24 hours from Jon who did some trouble shootin... See more

Rated 5 out of 5 stars

Purchased new Zycle smart trainer following a quick online chat with these guys to check it meets my requirements. Ordered, paid and was delivered following day! Set up was easy, did have a few questi... See more

Rated 4 out of 5 stars

Very good customer service. No conplaints with the product so far. However, delivery from UPS is rubbish. They kept leaving mails saying I missed delivery when in fact I'm at home in all occassions an... See more

Company details

  1. Fitness Equipment Store

Written by the company

Professional fitness equipment for home, garage, tactical services and professional sports


Contact info

4.8

Excellent

TrustScore 5 out of 5

174 reviews

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4.8

All reviews

(174)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service second to none.

After purchasing a zycle zpro I ran into issues with the unit. Peter gave up a lot of time to try help troubleshoot this with me via email. Unfortunately the unit seemed to be faulty and I was struggling to get support from zycle directly. Peter sent a replacement unit free of charge which arrived really quickly! I can honestly say I've never had such an easy and pleasant experience getting a faulty product sorted out. I wish they had a more extensive stock of cycling gear as I know where I'd be purchasing from!

21 January 2021
Unprompted review
Rated 5 out of 5 stars

Zycle Z-pro purchase. Just the best!!

Just the best! Purchased a Zycle z-pro smart trainer through them and they couldn't be more helpful. Jon was online to help with bike and setup questions and then helped later via email and WhatsApp to solve my user error questions. The delivery has super fast! I would highly recommend WKG sports and Zycle smart trainers!

15 January 2021
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

The customer service of WKG is second to none. I sought advice with regards to the turbo trainer I was purchasing, and other items I needed with it, and the responses were immediate and very helpful. The product arrived on time and in good condition. I would definitely recommend using this company.

14 January 2021
Rated 4 out of 5 stars

Very good customer service

Very good customer service. No conplaints with the product so far. However, delivery from UPS is rubbish. They kept leaving mails saying I missed delivery when in fact I'm at home in all occassions and received deliveries from Amazon and Royal Mail just before they came. They did it 3 different days! So i ended up calling UPS customer service and product was delivered after how many frustrating calls!

12 January 2021
Rated 5 out of 5 stars

So far so good

So far so good, the item arrived within the time specified, it was also £50 cheaper than I'd seen it elsewhere, no complaints.

10 January 2021
Rated 5 out of 5 stars

Excellent

Bought it online without any fuss, website easy to use, received it very quickly, just started using the zycle smart pro today, connected with the laptop without any trouble and also to zwift, going to enjoy using this throughout the cold wet days of Jan

10 January 2021
Rated 5 out of 5 stars

Really pleased

Really pleased with the service I received. Answered my queries quickly and fully even though it was New Year’s Eve. Equipment arrived on time as expected

9 January 2021
Rated 5 out of 5 stars

Simplicity

Ordered my smart trainer Saturday morning. Arrived Wednesday. Easy, simple purchase, great price, great delivery. Lovely stuff!

9 January 2021
Rated 5 out of 5 stars

Zycle ZPRO SMART Trainer

Ordered the Zycle ZPRO SMART Trainer and arrived a day earlier than expected.
Seems to be one of the only wheel on smart trainers available in the UK and for the price and spec looks good.
Have only used to trainer 4 times since purchase and can say Im very impressed.
Connected it up to Zwift with no problems.
Easy to assembly.

8 January 2021

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