Wizz Air Reviews 2,571

Wizz Air’s Check-In Failure Cost Me Extra – Unacceptable!

I paid for automatic check-in when booking my Wizz Air flight, expecting a smooth experience. Instead, their website malfunctioned for two full days, prevented me from completing the check-in process despite repeated attempts.

Because of this failure, I was forced to pay an additional €48 at Belgrade Airport for check-in assistance I didn’t need. I had already paid about €8 for this service, and I expected not only a refund but at least an upgrade for the inconvenience. Instead, I was charged even more. ABSURD!

This kind of service is unacceptable. If Wizz Air charges for convenience, they should ensure it works—or take responsibility when it doesn’t!

I’ve submitted a claim, but I want others to be aware before booking with Wizz Air.
And let's see how long it takes to get my money back!

When we tried to check in online the website kept on saying error. Therefore we went extra early to the airport to do it manually. On the airport we apporah an Wizzair worker (had the badege and lineyard) and asked where we could check in. It was very early in the morning and he told us to wait until they open. We sat down and waited. Once they opened the check in they said we had to pay £43.50 EACH!!! as a fee for not checking in before the check-in at the airport opened, and that we should have called a number instead of waiting for them to open AS WE WHERE TOLD TO DO BY THEIR OWN STAFF.
On top of that they threw my bag around so much it broke.

They also keep on changing their flight times a lot so god forbid you have any connection fligths.

We was going away to Budapest in August 2025, due to a plane on the runway broken down, the flight was cancelled, Wizz Air offered one night accomodation of which i had to pay £70 round trip taxi to the hotel and back, next morning spoke to Wizz Air and they said they have no flights, at this point i had already lost one nights worth of hotel stay. So i had to pay to go on another flight which had one stop on it and eventually arrived at the hotel late on day 2, in effect we lost two days of our holiday. Whilst at the airport there was no food vouchers or anyone to speak to and relied on the screens to let us know whats happening.

i put a claim in to Wizz Air for costs out of pocket and chased them four times by email.

i have tried to ring 60 mins hold time and after 20 mins the phone automatically cuts off so no chance to speak to them

tried the chat live not much better either

vile. arrived 3 hours late at night, but they registered a flight time longer than what it actually took to avoid having to refund us. avoid at all costs.

We had a 14 hour delay on our flight back from Budapest. The flight crew told us that the delay was due to a malfunction on the original plane (we ended up flying on a different plane to original scheduled) yet when we tried to claim for compensation they refused telling us that the delay was due to air traffic control so no compensation was payable. This is simply untrue as no other flights were delayed that day.

I’d give them 0 if I could.

I book flights from London to Athens for 6th-9th November. Then I had an email from them saying my flight on the 2nd was cancelled.

I phoned them to say I hadn’t booked a flight on the 2nd and they said they’d changed it for more - with no notification! - as there were no longer any flights on the 6th.

So I cancelled the entire booking which they said was no problem… and then they tried to end the call. I asked for a confirmation email of the cancelled and the full refund and the agent said they’d changed don’t send confirmation emails for either!!! I’d just have to wait.

So now I have to take it on faith that I’ll get all my money back with no confirmation from the company that we’d ever even had a conversation or that they’d changed my flights without letting me know.

Appalling.

Worst airlines we’ve ever flown with.

This time, our second time (we had no choice, it was part of a tour!), they were no better. The quality of everything from uncomfortable seats to staff uniforms is bad.

On the outbound journey the “food cart” reached me within three rows ie a max of 18 people and had already run out of sandwiches, wraps etc so I had nothing to eat.

Three Eastern European girls in front of me were talking on mobile phones and “facetiming” their families before we even landed and were out of their seats and clearing their lockers, whilst we taxied 15 mins to our bay.

On the return journey, message tones were going off throughout takeoff and landing and the bloke next to me had his phone on throughout the flight (ie not on aircraft mode).

My advice is to avoid using them unless you absolutely have no choice.

Absolutely awful experience flying to Turkey.
The flight was delayed taking off by 1 and a half hours then we were, according to the pilot, diverted to another airport 45 minutes away. They then left us in "arrivals" at the diverted airport for about an hour and a half with virtually no information. All the information we received was second or third hand from other passengers. The ground staff were extremely unhelpful and gave us absolutely no help. Eventually they "walked" all the passengers through from Arrivals to Departures so only at this point could we leave the airport and try and make our way to the resort. We did hear, again second hand, that Wizzair were trying to lay a coach on - however this would be taking us to the airport we should have landed in and could be another hour. However as this was second hand info and we felt it to be unreliable and additionally airport it was going to was beyond our resort - there was no point in waiting. So we felt we had no option but to organise our own rather expensive transfer. All in all we felt that the service (or lack of it) provided by Wizzair was absolutely dreadful. For reference - this is the only 1 star rating I have ever given.

2 days ago I booked a ticket on my app. I wanted to pay with Revolut but instead of taking me to give the Revolut card details it has been instantly got declined 4 times. Then I got an e-mail from Wizz Air that I need to do a bank transfer. Wasn't my fault but I did. I transfered almost £200 from my other Lloyds bank account (instead of a 2 minutes card payment) and the next day my money was taken from my bank account. However Wizz Air hasn't claimed the money. I contacted my bank and they said it Wiiz Air who needs to claim the money as my bank did their part of the transaction. So I called wizz air the second time. God knows how much I will paying for all together 45 minutes phone call...and the lady was rude and very unhelpful. I don't know who trained this lady but she couldn't tell me how much it cost to call them, what happened to my money and why is it on hold while the flying ticket price for that particular flight is doubled the price in 2 days. She couldn't transfer me to talk to someone else who is more knowledgeable, she said I need to wait 5 days all together to confirm the bank transfer in 2025. I asked ok does it include the weekends or not. She couldn't tell. I waisted my time and I am so upset because she was so unhelpful so unknowledable she didn't willing to do anything to help me but this is her job. Worst customer service experience ever and Wizz Air should fire her because she is useless and I am in the same situation as I was 2 days ago, I am not in my fault, I have no money and no ticket and Wizz air just shrug their shoulders. The cherry on top they automatically sent me a survey how was the customer service experience and the link didn't work. Why would work...

Wizz Air made it impossible to cancel my WIZZ Discount Club. No option in app or on website. Instagram support told me to call. I waited 18 minutes; the agent said she couldn’t access my account and sent me back to the website/app—the same dead end.
This is a closed loop across channels (app/website/social/contact centre) with no ownership—especially unacceptable for a paid membership.

Delayed flight delayed for nearly 3 HOURS! Pathetic excuses, grass too long!!. No wizzair contact details. I submitted a claim form, with promises will answer in 30 DAYS, now 38 days no response at all from wizzair. A total scam company. Flight No: W62222 11.15am
Due to late arrival we missed an event booked in Budapest.

If you enjoy sitting in putrid environments then a Wizz Air plane is just going to be perfect. It looks and smells like a toilet that hasn't been cleaned in years. More worrying is the invoice I received today 6 days after my flight for the sum of £5. The fact that there is no information about what it's for, or how to pay it is inexplicable. If it didn't come from noreply at wizzair.com I would think it came from a scammer . I will never use this airline again.

Absolutely Rubbish
I ordered and paid for return airport to hotel transfers and was told they would pick me and my disabled daughter up at the airport. When we arrived in Bulgaria Burgas airport there was no one to meet us. When we contacted them they were totally unhelpful. After over an hour we ended up booking a cab and a return pick up from a different company. We spoke to Joe while at the airport he was completely unhelpful, and while writing this review I am on the phone to them again. This is the second time I’ve been held in a que, because the first time after waits for the que to go down from 22people in front of me they hung up when the que got to 13. I would not recommend this company for transfers as they are totally unreliable.
Finally got through to them after 1hour and five minutes and they hung up on me again. This company has the worst customer service I’ve ever experienced. Since it is now very late where I am I will have to try them again tomorrow. If you don’t want to spend most of your holiday trying to get through to this inept company, I suggest using a different company.

I bought 2 posters and, to protect them from being damaged, I put them in a poster tube. There was no other way I could travel with them. When I checked in my luggage, nobody said anything, it passed through everywhere without a problem. While waiting in line to board the plane, two staff members came in front of everyone and said we would not be allowed on the plane with it, and that if we wanted to take it, we had to pay 73 Euros. We explained the situation, but they insisted, saying the tube was over 40 cm in length, and told us we could either throw it away or pay the fee, otherwise we would not be allowed to board. We took the posters out and told them they could keep the hard tube. They had nothing else to say. In short, right before boarding, they pressure you in an unsettling way to make you pay extra. They also charged another passenger extra for their bag. This was absolute nonsense.

A disaster. The flight arrived 3 hours late and at night. It was impossible to request a refund under EU Regulation 261 because Wizz Air deliberately designed their website to make it impossible to find a refund request. Everything was well hidden, so it was impossible to request a refund.
After 3 hours of searching their website, it was impossible to find a refund request. They lost 2 customers and gained terrible publicity.

Should be Zero. This company only want money with no quality.

Common theme…..changed flight…they now want us to leave from Luton and arrive back at Gatwick, they said it was a regional change…Luton and Gatwick are next door to each other 🤦‍♀️🤬 there are budget companies and there are companies that need to throw the towel in. Surely there is a professional body that can step in to make them better, accountable or shut them down…..Avoid….at all costs.

3rd time in the same month that my "aircraft was changed" and they moved my seats as we were boarding the flight. Absolutely useless service, I checked in AFTER you emailed me that the flight changed and I chose specifically 3E&F to sit with other members of my family. It's actually unbelievable how it's the same layout place yet my seat gets changed, it's the same 3-3 layout of seats, same plane type.

I literally pay for premium WDC and I can't even get the seat I want on an aircraft, what am I even paying for. I'd like to know.

Krakow to Gatwick on an Airbus A321.
I know it's a cheap airline, so wasn't expecting great service. Fair enough, you get what you pay for.

Boarding was chaotic; why not call passengers in groups, like every other airline I've been on? It's not exactly rocket science... There was no service on the flight, not even a glass of water; I suppose I should have expected that.

Now, being 6 foot 5, I expected to be uncomfortable, with my knees jammed against the seat in front. For a 2 hour flight, I can put up with that. What I didn't expect was that the seat pitch was so tiny, I couldn't actually get in the seat. It was at least 2 inches short of me being able to sit straight. Thankfully, I had an aisle seat, where I could place my legs and feet in the aisle,(where I tripped the stewardess up 3 times during the flight).

Wizz Air really need to warn you when booking, that you MUST pay for a seat with extra legroom if you're tall.