Wizz Air Reviews 2,574

Frequent flyer and used several budget airliners in the world. Wizz is the only that gives scattered free seats for two people. Shame on you, doing everything to squeeze a few more euros out of customers. Should be banned

Very disappointing experience.
My flight to Dortmund was diverted to Cologne at the last minute.
We were kept inside the aircraft for a long time with no clear information, which caused missed trains and significant inconvenience.
Poor communication and no clear assistance for passengers.
I would not recommend flying with this airline.

Terrible communication! First they tell me we have all details to sent your money back. 3 months later the say we are closing your contract as you did not answer our questions…. I have been waiting fot the money back since September!!

Claim 8e2081cc, boarding was denied on 05/31, still no refund as of 12/22

Booked a 5 day trip to Rome and Florence. Original Flight to Rome cancelled 12 hours before departure - allegedly due to a 4 hour strike in Italy, costing me £300 in hotel and train travel I was unable to use and could not cancel or alter as less than 24 hours before booked use. Rebooked onto flight 2 days later. Attempted to claim for this loss via Wizz and received a request for further information which I supplied, then received a “Dear Customer” email denying my claim due to conditions of carriage etc. If that is really the case, why request further information? I now intend to invoice Wizz Air for my time supplying the additional information they requested and pursue via small claims court.

In Rome for our return check in was basically a large rugby scrum. Several flights checking in simultaneously with 4 Priority desks and 1 desk for everyone else. No control over queue, people constantly cutting in, moving barriers and pushing to front. Appalling experience - worst I’ve had in 35 years flying. Would not recommend this airline to anyone, ever.

It is the worst airline ever i flew with in my life, everything is super expensive comparing to the poor and cheap service they have and they don't offer any services on the flight. They charged me twice for my luggage although i paid extra $280 for it and another time $60 on the counter to check it in. My recommendation to all passengers not even to think flying with them. it was a huge mistake!

Still waiting for a refund for a cancelled flight! Will have to claim with credit card as wasting my time and energy on automatic replies!

Very cheeky with bag and luggage’s regulation, and also very rude staff. I will fly once more with them as I booked a return ticket and then never again! I paid a 10kg hand luggage which apparently it was a check in bag, reaching the boarding counter, staff told me off and that I had to pay 67.50 pounds + 40 quit that I already paid, so in total 107.5 pounds for a 10kg hand luggage which. Thank you Wizz Air!
Also, a bit of politeness wouldn’t harm!

Awful ! Charged for bags that fits Like it says on your page , by “agent in training”😳😳
And now company does nothing !

very bad service or none at all. Low cost companies find every opportunity to get money out of you. When we were going home we had lost our phone and could not check in ourselves. It cost us DKK 800 to be checked in at the counter.

My return flight to Faro 24 Oct -28oct 2025.
My trip to Faro was ok. I checked online and got boarding pass. For return flight, 28 Oct 2025, I tried to check in online couple of times, every time wizz air online check in system blanked showing "airport check in only" . I tried couple of times in 2 days before flight. I contacted Kiwi.com my agent, they advised me to pay at airport and claim refund. At airport customer service staff said no notification to them so need to pay. So I paid EUR47 /person for 4 people which was a lot to me.
Next day I contacted kiwi.com and they said I it was not priority booking so they can not do anything and I approached Wizz air, submitted claim with all proofs of system not working and receipts of payment.
I got reply saying it is customer responsibility to chick in online and airport check in is chargeable and they reject my claim.
I again emailed with all proofs and still they rejected and said closed the case. I still have proofs and provide if needed.
I was aware of airport check in charges and need to online check in, but do not understand, how I can do online check in since their system not allowing me to do so? There were other customers queuing up with same problem and they were paying as well.
For me, is totally unethical and hooking up customers to make money.
Please advise me what can I do now?
Neither my agent kiwi.com helps me not wizz air refunds me. Spent so much time and hopeless.
Thank you
Umeshchandra gautam

Contacted customer services three times and was told a manager would ring me back still nothing. Did a formal complaint 6 weeks and still nothing.

Be very warned with Whizz air - I got tickets, received my confirmation code but when I checked in got told that they didn't take my money and my tickets had been cancelled. It was the first I heard about it and I had to spend over £500 on new flights.

I fly quite frequently with budget airlines of various kinds in Europe. Wizz is the only airline, which gives the free seats scattered across the aircraft. There is no reason to do this, apart from trying to squeeze another few euros out of me. This is a shame. Recent experience with Vueling, Ryan, Volotea, Air Europa and many others shows, that this is stingy practice of Wizz only. This attitude should be banned.

One month ago, my flight was cancelled after boarding. Wizz Air have broken EU law by not refunding me my inbound flight (which should be an automatic process) or alternatively reimbursing me for the flight I required to get back to the UK. No representative was on hand at the airport and the accommodation options ran out. My experience has been terrible. No one is able to help me on the phone. I was promised a phone call from a senior representative within 24 hours which, unsurprisingly, hasn't happened.

I would leave 0 stars if I could. I have followed the process through the airport as our buggy was badly damaged, and arrived back with me separated from the protective bag that it had been packed in. The repair shop deemed the buggy beyond reparable and advised me to claim through Wizz. Wizz have asked me numerous times for documents, which have been provided, sending me round in circles. They have now closed the claim stating i haven't provided all of the documents. They refuse to speak to me on the phone leaving me with a £300 buggy smashed to bits that I cant use

Hidden fees and charges-
They are a bunch of day light robbers. They advertise lower prices while booking but then you realise they charge fees afterwards that are mandatory - web check in is charged and if we decide not to do web check in then they charge like 40€ to check in at the airport. That was more than what we paid for the tickets!!!!
Then they had the audacity to charge 5€ as airport fees on top of that check in fees.

Thing is when you book they do not clearly state these charges!!! Avoid at all costs. Better to pay a bit more and fly easyJet

I would give negative rating if option. The airline changed my flight date with no reason…. Completely changed my plan. Had I booked hotel in advance, I would not only have wasted my hotel cost in my departure city but have to pay the hotel for my destination city. What the heck! On the departure date, the flight kept on getting delayed to a later time. No other airline is showing delay at all . And you can’t find luggage cost online, no transparency. The moment you enter airport, even ask them questions at counter cost you $$$. I will avoid it in the future. One time lesson.

Used to easyjet. Quite simple and great app...Wizz air are deliberately misleading

Don't recommend them

If I could do 0 stars I would

A flight company’s quality becomes obvious when things go wrong.

I cancelled my flight ticket on the website, but an error occurred during the process. My ticket was cancelled anyway; however, I didn’t receive any cancellation confirmation, nor can I see my ticket information in the cancelled flights section.

I created a claim and sent a complaint via email, but it was pointless — I might as well have spoken to a wall.

Wizz Air, tell your customer service reps to actually read emails rather than reply with automated responses.

Terrible customer service experience from the start.

Wizz Air inexplicably cancelled my flight to Rome on 3 weeks notice costing my €360 in hotel fees and booked activities. When I claimed via the Wizz Air website, they sent me back a generic Dear Customer email citing conditions of carriage and as such they wouldn’t reimburse me. I’ve flown with Wizz Air 4 times in the last 12 months and every time there has been a schedule change - though thankfully none as serious as the above. It is clearly part of their business model to simply cancel or move flights if it no longer suits them, regardless of cost or impact on customers. Never flying with them again.