Wizz Air Reviews 2,565

Hidden costs! We needed to check in with a Visa (which requires you to go to the counter at the airport) so we did not check in online before hand. We got to the counter and had to pay a flights worth of cost to check in at the airport due to the companies policy!! DAYLIGHT ROBBERY. The airline makes you pay upfront for your ticket (which I assume is sold to you to be able to access the vehicle (aeroplane) that takes you to your destination) but if you do not check in online they charge you a flights worth of expense to do the same process you would have to do anyway, if you had a visa. So what are we paying upfront for? To have a chance of getting a seat? Absolutely ridiculous, we are never flying this airline again! Thanks Wizz Air for nothing.

If I could put negative star, I would.
I came yesterday at the flight W95366 ( Alicante - London 9:20 pm) after short holidays with my two sons ( one ASD).
I had my backpack, a small bag nearby to body for passports and my personal bag that had my child coat over.
During check in I was glad to be attended for a young lady so polite and adorable, that make all the processus easy.
However, I observed the other attendent being so unpolite, rude, evil to the costumers that I was thankfull to not be check in with her.
During the board process, this evil girl ( thin as a little rat) came to me and beggining the harrasent that lasted minimum 10 minutes in front of all passengers.
She said that my personal bag wasn’t a personal bag and should pay ( it was a Tommy Hilfiger bag and she make me trow it away).
Then my backpack was very full, I should pay.
Then she asked to verify my dutty free bag and the receipt. My son with ASD was in high distress as I was as well.
At the end, I found the nice girl that did my check in, I told her whats happened and she told she was sorry for her colleague that was allways mean towards people.
I never, ever in all life will book again with Wizz because these awfull experience.
Also, I will check legal procedures against the company because the harrasment and abuse from this unprepared creature that are not able to work even in a zoo.
Me and my kids we cried inside of the plane after this traumatic experience with this little evil piece of s…..

Worst experience, slow and useless

Scam company AVOID THIS COMPANY

The airline is as bad as Ryanair. Will avoid them going forward. Same money hungry airline to place people apart with "random" seat selection. Also try to trick people where the handluggage needs to get checked in. When you are at the gate, they charge more than the flight itself with 60£ per bag.

W6 4502 VARNA BLACK Sea
Departure 20.45 PM

Due too circumstances beyond my control, I had to book an earlier flight for the date stated above.
This cost me an extra £95.
As previously I had paid for a privilege entry with a under seat bag also I paid too reserve a seat for my disability.

It was a diabolical experience receiving nothing but rudeness right from getting on-board this plane.

Firstly, I was held back by a very anxious/rude lady, she would not let me through and questioned me about the bag that WAS the correct size. Then she held back my passport. She forced me into being almost the last person too get on board! (Being treated like a criminal was so upsetting!).

My friend called in vain in an attempt to explain to her that we had pre booked this service! She completely ignored him, and just kept me there.
It was a struggle too board this plane, with Wizz having no staff too help anyone. So with my small cabin bag and support cushion it was really hard

On board, again no staff to assist, putting my bag overhead the seating wasn't possible for me. Thank goodness for a kind passenger who kindly assisted.

On leaving the plane, I almost lost my balance, as the step was un-expectedly deep. Meanwhile the air stewardesses coldly stood by and watched doing nothing! Had I have fallen, I honestly believe they wouldn't have bothered to help.

During the flight, I purchased what was sold as a cappuccino, it was absolutely sickening. After a few sips I felt ill and couldn't drink it. As for food choices. Hard breads, unlike the pleasant chicken wraps sold last year.

Last September, was a completely different experience. With friendly helpful staff that treated their passengers with kindness curtesy and respect. Making everyones journey a really pleasant experience.

Lastly. My complements to the pilot!
There were issues due too dense fog when it came too landing. I have nothing but praise for this pilot, who dealt with the situation exceptionally well, under very trying circumstances!

I hope the owners of this company, will learn to appreciate their passengers and the "few" decent staff they might still have. This pilot being the only one on this particular flight.

Wizz Air claim and compensation service is appalling. They had a schedule change, which meant my flight arrived at 1am instead of 7pm. Their website said they would cover reasonable accommodation expenses. I have been trying to claim for an airport hotel, which was necessary as I could not collect a hire car at 1am, for 3 months. However, instead of responding to my claim in any constructive way, they have done their best to avoid engaging with it by closing it in error and asking for irrelevant 'powers of attorney' for my family. If anyone from Wizz Air bothers to read your reviews and would like to help, this is my claim reference: a4a845af

Put in for a refund 2 weeks ago all approved and recieved an email with an invoice attached say I would get a refund, on the 22nd it was signed off for payment guess what STILL WAITING and there is no contact email address that deals with refunds, Easy Jet took 48hrs to refund me.
Anyone know of a way to contact Wizz Air to get an update tried customer services dont want to know they said reply to an email but all the emails are No Reply

I am from Australia. I am trying to cancel my 2 Wizz Air flights. What a terrible and frustrating experience. There are issues with registering an account in the IOS App. The account verification through the email is not working and I can’t login. This is the only way to cancel flights by logging into your account. I can search for my flights and they appear in the App but can’t cancel them because I am not logged in. There is no way to contact customer support without logging in. I can’t find an email or phone number. Everything needs to be done through the App or website. Not an option for me because I can’t create an account. Very frustrating.

Shocking communication and service! Still waiting for my refund after 6 weeks!! What if I need this money to pay for the replaced return flight after they cancelled mine and gave me an alternative of the most ridiculous time of the day! Useless!!

If I could I would give - zero star. You are ripping off money from customers and you are using company policy as a cover to hide it with no shame. And in terms of transparency and respect for customers - jungle attitude!

I tried to pay for a flight for Wizz Air via bank transfer. This has led to my booking not being paid for and being cancelled and the money leaving my account. After calling up customer service many a time all they could say was that they did not have my money even though the money has very clearly left my account and is in the Wizz Air account I was told to transfer it to. Overall, I have been robbed out of £140 and now have no flight to show. Customer service is also appalling and will not be flying with this company again.

I was forced to cancel my two flights to Israel due to the war. I cancelled using customer service phone call but never received my refund. I lost a lot of money and should have been reimbursed fully because the Foreign Office advised us against travel to Israel.

I chose to book return flights from Gatwick to Dalaman with Wizz Air as they offered the best flight times. However, a few weeks after booking I received a schedule change notification for both flights, delaying the outward flight by 8 hours and the return by 7 hours. The changes meant that we would now arrive at our hotel in Turkey at around 3am, and get back to Gatwick at 2:20am. This was completely unacceptable so I opted to cancel both flights. According to the Wizz Air website, after cancelling I would receive a credit on my account, which I could then convert to a refund. So far, so good (apart from the hassle and extra expense of rebooking new flights), Wizz Air confirmed by email that a credit had been uploaded to my account.....except that it hadn't and my account stayed firmly at zero. Then followed 6 weeks of trying to deal with their useless chatbot and sending multiple emails that remain unanswered to this day. Eventually, after much stress, I managed to get hold of a customer services number that Wizz Air really don't want anyone to know about (it's 0333 300 0233 from the UK). I dread to think what the call cost but I finally got my refund this week, which probably makes me luckier than most. Never again!!!

Buyer, be aware.

Unfortunately, this airline has very poor customer services and such a tricky complaints procedure and requests and I have a valid issue which is not complicated but needs action.

The helpline for customers number for the UK, which is on their website, goes to another company which I find odd - I spoke to a lovely man from the other company, and he has said that he gets lots of calls from Wizz customers. Unfortunately, he can't help as he was ever so nice - too bad Wizz doesn't have him working for them.
I will be thinking twice when booking with Wizz again.

Absolutely awful experience with Wizz Air.

I canceled my booking using WIZZ Flex, and instead of returning my money to the original payment method, Wizz Air forced the refund into their so-called “WIZZ Account.” They credited the money there and then basically told me that the money cannot be converted back to my card, cannot be restored if it expires, and cannot have its validity extended. So in reality, this is not a proper refund at all — it’s a way of trapping customers’ money inside their system.

To make it worse, the credit is only valid for 90 days. That is completely unreasonable. Not everyone wants or is able to book another Wizz flight within such a short period. Calling this “flexibility” is misleading. It feels like a trick designed to make customers lose their money unless they keep flying with Wizz Air.

Customer service was also completely unhelpful. They just repeated the terms and conditions instead of offering any fair solution. Hiding behind fine print does not make this customer-friendly. It only shows how little they care once they already have your money.

WIZZ Flex sounds useful, but in practice it is a terrible deal. Be very careful before paying for it, because if you need to cancel, you may discover that your “refund” is not a real refund at all.

I would not trust Wizz Air again.

I had one of my best experience with Wizz air because of a cabin Crew team, with their manager Kevin Rey. He was sweet and lovely, and happy to help. Flying to London(LGW) from Istanbul (IST) was amazing (08/03/2026:23.10pm), it was a large airport however we didn’t have to climb the steps to get into the aircraft. And we also departed 10 minutes early which is not a Wizz air experience on a normal day haha.

Again, I wanted to express my thanks and gratitude to the Kevin, Cabin crew and pilot, I feel like this team really live their job.

My outbound flight from Mykonos to Rome was cancelled with zero notification — no email, no message. I only noticed by chance in the app.

The system doesn’t allow me to rebook because the return flight can’t be changed, leaving me with a useless booking. Even worse, the only refund offered is for the outbound flight and only as credits, which I never requested.

I was travelling back from a rescue mission in Ukraine and had to travel via Chisinau, Moldova, due to the war with Russia. After a 15 hour drive through Ukraine I was presented with an officious check-in person who told me my free onboard bag would have to be paid for (it fitted into the bag holder for the Wizz Air - free onboard board bag size 20 x 30 x 40 frame) and then insisted I pay 69.99 euro). When I refused and pointed out that it fitted into Wizz Airs own sizing frame and regulations, they then threatened me with barring me from the flight. I had no option but to pay. No UK bank card would work (I have several cards) which is very telling. The UK banks are obviously aware of this Moldovan airport scams. I had to use Revolut apparently the only card which works. I have sent Wizz Air an expansive complaint and asked for a refund. They have sent an automated replay saying they will respond within 30 days. I strong suggest that you avoid Wizz Air until such time as they stop working with scammers and thieves.

Since January back from turkey. I fund my luggage broke and I send the emails for claims. They didn’t reply at all for 3 mouths ( ridiculous customer service