Wizzair Reviews 

not too good, I've been travelling with wizzair many times. In the past, at least the cost compensated for other cons, now it's getting so expensive that I'd rather pay a few punds more and gain much comfort with other company

Horrible, they canceled a flight and won't even refund it despite endless requests and calls, they make up crazy excuses

WORST COMPANY EVER
In 2 flights i had a late of 8 hours and in the second i couldn’t do the check-in online due to an error on the site and in the airport they made me pay 50 euros for this, literrally the worst, dont flight with this s**t company never

Worst company ever. Got charge €40 extra to check in a small luggage weighing only 7kg. The luggage wheels where not fitting In the metal skeleton they provided. I checked and The luggage would fit at any other airline company metal frame, but not at Wizz air. They make them smaller intentionally to charge extra.

Conned by this company as many of the reviews below (should have read them).
Didn't realise you HAVE to checkin online unless you want to pay £41.50 for each passenger to get a boarding pass at the airport ! Questioned at airport and told pay or don't get on plane. This feels like a budget airline that takes things to a whole new level. It matters little to them that I won't fly with them again but I intend to try and convince as many as possible not to do the same.AVOID at all costs

Just sitting at Rome airport,been waiting to board our plane for 3 hours now,fake promises since we have arrived,which was over 7 hours ago! Spent already €50 on food and drinks to keep us through and still don’t know if we r getting home back to the UK..

if i could rate this airline -100 i would. it's the worst possible airline - from the website / app not properly working, not being able to change my surname (it keeps reverting to my maiden name) to extortionate prices, hidden fees, rude staff and the list can go on an on. I HATE this company - but i have to fly with them as they are the only option flying to my home town.

Nothing worse than surprise charges for the customer..

Avoid this airline at all costs, belligerent staff, plastic seats one step above white plastic patio furniture and filthy dirty toilets that are a reservoir for infection and disease

you can't abandon your passenger at Londra Gatwick Airpoirt without any kind of assistence. Teh WizzAir's employees disapeared from the airport desk and I must spent 1100,00$ to book 3 new fly tickets for my parents and me.

Spoke with a man at WIZZAIR customer services yesterday. Waste of time again!
I asked if he could ensure that he would get my partners 'Privilege Pass' working. I was told he could not do this and that I needed to speak to reservations. I have done this twice in the past and nothing has been done plus it ran up call charges of nearly £200.00. He then told me that we can't use our 'Privilege Passes' when we fly WIZZAIR on our package holiday. He stated that the terms and conditions are that a 'Priority Pass' can only be used on flights booked direct with WIZZAIR!
I have checked the Terms and Conditions on line today and there is nothing in the T's & C's that says 'Priority Passes' can only be used on flights booked directly with WIZZAIR. This is either a lie or this man has no idea what he was talking about and just couldnt be bothered to help me. I GET THE IMPRESSION THAT NO ONE AT WIZZAIR IS BOTHERED ABOUT CUSTOMER SERVICE AS NO ONE GETS BACK, IF THEY DO THEY ARE SPOTING RUBBISH THAT MAKES NO SENSE AND NO ONE DOES ANYTHING TO RECTIFY THE ISSUES SUFFERED BY PAYING CUSTOMERS!!!!!!!!!!!!!!!!!!

First time with WizzAir,everything ok. I will fly. Again.

Was charged £44 extra at the airport as a "check-in fee". Booking was made with WizzAir through Lastminute.com(who will also be getting a poor review from me) , it was not made clear at the time of purchase that there would be an additional charge for check-in at the airport. Nor was it made clear that on-line check was dis-abled for bookings through 3rd parties such as Lastminute.com
WizzAir have no easy way to contact them regarding this and staff at the airport blamed Lastminute.com, while Lastminute.com blame WizzAir.
Key thing is they need to show the full price including fees at the time of purchase. Between them they can do it, but it seems they prefer to give customers a nasty surprise just as they are leaving for a hard earned break - very poor customer experience.

I will NEVER USE WIZZAIR AGAIN.
I am a positive person and I hate to write bad reviews but this is truly deserved (and I won’t stop here).

I paid for the most expensive combination with priority and extra leg: Napoli-Abu Dhabi

The chaos started already at the airport desks where the non-priority queue was way faster than the priority lane, totally disorganised.
Some people from non-priority were served in the priority queue. I pointed it out to the lady at the desk, she said: don’t worry, we know how to do our job…

The plane delayed the departure for more than 1 hour with no prior notice. The only justification was some passengers had issues with documents…

Inside the plane, I purchased the most expensive seat and the hostess with the cart served me as the last person of the entire plane!!
They even missed orders from passengers close to me (i had to re-call them to get those guys served). We are the people that spend more on board but when the hostesses reach us, most products are already sold out. Unacceptable.

For my food order, I attempted to pay with 2 cards (with thousands of dollars on them) and got declined twice. I Had to pay in cash. The hostess completely forgot about bringing me the difference and I had to remind her 2 hours later.
She admitted she forgot but finally brought it.

Another hostess occupied my extra leg space at least 8 times during departure and landing. I told her she stepped on my shoes, she was extremely rude and said “sorry, this is my assigned place and you should remove your headphones now”.
She threatened other extra-leg passengers saying if they didn’t listen to her during the explanation she would have assigned them a different place.
These ladies are totally inexperienced, with no confidence but only aggressiveness and rudeness.

The entire service was crap. There is no wifi, no USB, and no charging port on board. The seats are truly uncomfortable! I invite everyone looking to book a flight to avoid WizzAir.

I will open a chargeback to obtain at least a partial refund for this brutally sad experience.

So our flight was 7pm at 2 am the next day we’re were escorted to say we would speak with wizzair staff instead we were taken out the airport with no where to go no food vouchers and young girls(18) they didn’t get us a flight until the next afternoon and a £2 food voucher which didn’t even buy water disgrace!!! No communication what so ever

We were ridiculously charged at the airport because apparently the ticket I had already paid did not include any luggage. After payment I went to read the confirmation email and there was nothing clearly stated about luggage. I would not recommend Wizzair to anyone and I am sure I won't fly on any of these planes in the future!

Paid extra for 10kg luggage and told we could take on board by staff at Palermo airport, only to be told at gate that we need to pay another 30 euros after we already paid to take on board with us. Could not reason with them even though they could see we already paid.

I am resubmitting this to provide a response to your response (which made no sense):

My original comment--claim C#3182529
After asking for tons of documents, hours of creating and spoon feeding them the case and months of work they just sent an email without any further explanation:
"After going through all the details regarding your claim, our Legal Team has concluded it’s not possible to continue your claim for compensation. "

--- Your response:
Following the airline's negative decision, our legal team reviewed your case to decide if we have the ability to take your case to court. In this process we have the choice between three jurisdictions: the country of departure, the country of arrival and the country where the airline has its headquarters.

As your flight departed from the UK and it was operated by Wizz Air UK, the only jurisdiction available is UK and, unfortunately, since Brexit, we cannot sue there as we cannot apply the EU regulations anymore.

Thank you again for reaching out to us and I wish you a lovely day!
Kind regards,
Silviu at AirHelp

--- My response to your response:

You dont even have the basics right. The flight departed from Croatia, a member of the EU. Based on your own explanation, you should be able to pursue this case. Please explain yourself as to why you have not.

I made the reservation VNDJUE and I paid 148 euro for the seats with extra space. When boarding a very arrogant lady informed me that due to some technical problem I couldn't have the extra space seats but only the standard ones. Nobody explained exatecly how I can have money back. In addition the flight departed with 40 minutes delay and it was the first flight in the morning boarding 06:10.

WIZZAIR RUINED OUR HOLIDAYS!!!!!!!

WIZZAIR RUINED OUR HOLIDAYS!!!!!!!

On July 16 2022 our flight w6-8199 from Catania to Heraklion was cancelled while we were boarding, after already two hours of delay!
This ruined our holiday because the next flight was rescheduled fe only for July 19 2022 and, After Three Days, and we lost in this way so most of our vacation. This caused me and my girlfriend traveling with me huge distress.

Furthermore, after several emails sent to them in order to have the compesation, required by law, more than two months passed and they nevere replied.

It's very sad and frustrating to see how bad Wizzair treats his customers.

It's almost two months from the day of my flight cancellation and i did not see the money I owe from you!

I will go forward to escalate my complain to the Agency for Passenger Rights with a request to assert my claims.

NEVER AGAIN WIZZAIR.