Wizzair Reviews 

The SHITIEST Aircompany ever. They sell more tickets than seats in the airplane. Very poor service at the airport, unprofessional check in ladies, speaking arrogant and waiting time of the passengers. 2 check in desks for 250 passengers. Awful, never again. Better to pay more for normal airline, than be nervous with Wizzair

The support team is beyond useless. I contacted them today to ask if possible to cancel the fee for changing a flight that I need to change because of their ongoing issues, Alex, the agent that I spoke to, offered 0 resolutions and ignored my questions and then closed the chat. Unacceptable behavior

They stole my money.

Yes , I forgot to check in 3 hrs before flight but arrived to airport 2 hours before flight . HUGE line waiting . NO personnel to perform check in. I aaked if i could advance as my departure time was approaching . The line attendant said no , not yet. So i waited. And waited . Finally 35 minutes before flight my turn comes. Tooo late buddy ! You lose it all . No boarding - no fly. This is wizzair you see , no normal rules , experienced personnel, and definitely NO MERCY! Lose 700 Euros and find another flight - sucker ! Next please.....

My name : Pierre Pages
Tel.+48 602 173 906

This is, by far, the worst airline organization I’ve ever experienced. I waited over two hours just to check in one piece of luggage, despite having paid for priority access. There was only one priority desk and four regular desks serving more than five flights departing from Rome Fiumicino. Even arriving three hours early, there’s a serious risk of missing your flight.

To make matters worse, the gate staff were among the most unprofessional and unhelpful I’ve ever encountered. It’s a real shame, because the flight itself was comfortable and the onboard crew were kind and accommodating.

Do yourself a favor—choose a different airline.

They are awful. They charge you for taking a bag on board. The app is terrible. Their customer service and updates on delayed flights are awful. They are not particularly cheap. I wanted to go to Budapest, they were the only choice I had.

Since September i have been flying 2-3 x per month, makes around 20 flight return. Amazingly enough very good quality. Their flights are always full, sometimes overbooked. I have less an issue with Wizzair than with certain passengers who really fly like farmers. I am pro farmer as we need them but on an airplane respect and manners matters for the comfort of everybody. Sometimes minor issues . flying on time - 90 %, if flight I cancel with cancel option , the credit is always honoured within 3 working days . There are however 3 other companies i will NEVER EVER fly with anymore; one in Portugal, one in Poland and one in Ukraine since after complaints already since 2-3 yrs , even through intermediaries, they still owe me money due to their scrupulous behaviour.

double reservation made ...several times asked for reimbursement....never received reply or money....incorrect business practice

I am extremely dissatisfied, I will not fly with this company again. I have always gotten my boarding passes a few hours before the flight, but this time when I tried to get it exactly 3 hours before, they wrote me a message that I could not do it online and would have to get my boarding pass at the airport. When I went there, they told me that I had a fine of 45 euros that I had to pay. And all this without having received any notice about the time range in which I could check my boarding pass. It seems that one has to read all the rules, as if one were taking out a loan and not going on a trip.

Avoid This Airline

I booked return flights for my family from London Gatwick to Budapest, but after the booking was confirmed, we discovered that the flights had been changed to Luton Airport instead. What’s worse, the airline’s app still showed “LGW” for both outbound and inbound flights, which is completely misleading. Only when you click into the inbound details does it reveal Luton — a major and unacceptable discrepancy.

I called customer service and waited nearly 40 minutes just to speak to someone. When I finally got through to a representative named Mr. Dmytro, he was extremely rude, dismissive, and unhelpful. I calmly explained the issue, but he showed no willingness to assist. He kept insisting it was my fault and told me to contact the booking company. His tone was more like a threat than customer service — saying things like “if you have no other questions, I will hang up” and then actually did just that within 10 minutes.

Absolutely no attempt to resolve the problem or even act like he cared. I’ve never been treated so poorly by any airline representative. This kind of customer service is a joke — and a warning sign.

This was my first and definitely last time dealing with this airline. I don’t care how good the in-flight service may be — if the ground support is this bad, it’s not worth the risk.
Avoid at all costs

Worst checkin experience. I was the only one there with two women at different counters. Nothing telling you where to go. I went to one counter, and she ignored me. I said "Hola" to get her attention and she said she was closer. I asked If I should go to the other counter and she rudely replied" Of course its the only other one". Went to the other counter where I was ignored because she was talking to her coworker. Do your job and be polite. Traveling is stressful enough, you don't need to add to it.

Wizz Air is no longer the low-cost airline one can use to travel inexpensively but decently! It has turned into a rip-off enterprise that has made (dishonest) over-charging their business model. Their employees and/or collaborators are pressured into overcharging customers and threatened with retaliation if they don’t (according to their own words). Or maybe they lie, and they are in fact incentivised to (overcharge).
Stay away from WIZZ! Serious airlines, especially medium cost ones, will not just end up being cheaper (flying to main airports, having a decent amount of luggage included in price, being reliable with schedules, not overbooking, amiable and efficient personnel, etc…), but FAR more convenient overall.
Contacting WIZZ for support is absolutely impossible, all the links to claims, chat, phone numbers are broken, clicking on them just takes one back to home page.
A couple of personal examples:
1. 24.04.2025 in Sibiu (RO) – our (purposely purchased) 40x30x20 small luggage was rejected as it somehow did not fit into their metal (money-making) frame, because of the wheels, and we were forced to pay 73€ to be allowed on board. Another passenger could not (or did not want to) pay for his “over-sized” backpack and missed the flight as a result.
2. Same trip – our 20kg checked luggage had an extra 800g of weight, for which they wanted us to pay 20-some more €. I know, I know, technically they were right, but ethically… come on! No other airline would ever do that, not even other low-cost ones, for a few extra grams to a paid 20kg luggage.
3. Some time ago a family member could not get WIZZ IT to help resetting the account password (for more than a week!), so she had no choice but to do the check-in at the airport (F. Hahn), being charged 70-some € for that.
… and I have a few more personal examples (happy to share on request), and there are certainly thousands of other ripped-off customers.

Was charged for a bag that was paid for with my flight. At the check in the customer service adviser refused this i even showed her the bag was small enough and measured within their policys. I also had wizz priority and was charged £65 wrongly. I contacted customer services which took forever and they stated as its already paid for we do not give refunds. I was warned how crud this air line could be and now i will not be flying with them again or recommending no matter how cheap there tickets are.

Whizz Air from London Gatwick , the supervisor at the time was so rude at boarding gates. Zero customer service skills, definitely extra training in customer care needed.
I would never fly with this airline again based on this trip. My child’s suitcase was out by 2cm’s and the supervisor charged me £64.95. Appalling!
Worst airline ever! Please don’t use them !

Started scamming with baggage as per rules we can carry the bag allowed and at the gate they made me pay 76euros (but it was told they take only 73 for the same bag which I had traveled with wizz air flights before moreover I removed as many stuffs to reduce the size of bag they are expecting still they were rude to accept it and this is how they started the new scamming business ....

Absolute terrible company, having to pay 100€ to be able to check in on the airport

Another ridiculous flight change! Changed the times by 10 hours, so we effectively lose a whole day. They are literally the WOSRT airline in operation. It's scandalous how terrible this company is and how they are still allowed to operate, the company should be shut down.

This has happened to me twice in the last month. Will never use this company again. Would give them zero stars if I could.

My team was playing champions league match at 9pm, boarding started at 10pm.. Watched the first half and had couple pints.. When I came to the gate wizz employee told me he is a proud Muslim and Allah hates drunks, said he can smell alcohol on me.. Told me he will not let me board and every time he sees me in the future he will refuse boarding.. Worst rated airline for a reason..

They charged £42.50 per person to check in at the airport counter. We were on a family trip with our 8 year old. SO had to pay £127.50 to board the flight. Can Wizz Air give me explaination what service they provided different to my family which had to cost £127.50??? Ridiculus. Seems SCAM.

They scammed me for 108€ extra fees on the luggage. They have it in their check in process like the hand luggage measurements are 55 x 40 x 23 cm. I then had to pay extra because it was only less than that. The whole check-in process was very complicated, you could not download the tickets easily, so I could not see up until too late how much was actually allowed. They purposely set it up like that, so that people will not realize what the actual measurements are until they are at the boarding gate. I could have easily packed differently if I had known. I demand a refund. Other than that, everything was fine about the flight.

I am telling you this unpleasant experience to make you understand how you behave in the future with people who unfairly abuse a power that they really shouldn't have.
yesterday I took the return flight London-Rome with wizzair,
at the boarding pass me, my partner and her two children aged 8 and 15, after having passed the baggage controls,
the ground hostess who was carrying out the boarding operation, asked us if we were all 4 together, boarding the minors first.
immediately after she stopped me first and immediately my partner because according to her, the bags to be checked in were too big and therefore we would have to pay the surcharge of 70 pounds per bag.
having checked in the bag from Rome without any problems, I simply asked her why she was applying this rule.
I must say that it is my fault that I do not have a complete command of the English language, but the boarding pass clerk immediately proved to be arrogant and without wanting any other reason she ordered me to pay the tax otherwise we would not have been able to board.
I tried to get her to explain the reason, trying to put the bags in the measuring device that was a few meters away from us and if the bags had not entered, I would not have said anything paying what I had to, because the rules are rules. I was denied my right and ordered to pay again.
I tried to pay with American Express but she told me with a smile that this payment method was not accepted. I told her that I would pay and having only that card, this should not have been my problem, since it was not indicated anywhere. At that point she told me to give me the plane ticket again, I naively showed it to her and she read my flight number, with her computer she cancelled it. At that point I lost control and shouted at her the reason for that gratuitous nastiness.
in addition to this person there were 2 security personnel who intervened, and asked the stewardess to put the bag in the measuring device so that there were no misunderstandings.
she told them that they should not interfere in the matter.
with the fear of missing the flight I paid this extortion with another card, submitting myself to the unmotivated power of an arrogant person who with rude ways threatened to cancel my flight and that of my partner without caring that we were traveling with minors boarded by her.
I ask you if I acted wrongly or how I should have behaved?
the fact remains that to take that flight, I had to pay 140 pounds and be treated like a criminal in front of other people, because I did not follow the orders given by a stewardess delegated by wizzair to the boarding operations.