Wizard Slots Reviews 147

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Trigger happy responsible play suspension. One day approx 30 x £0.10 spins suspended play for the day, another day 4 x £5 spins. The day before I won around £485 in a bonus round in slot and they s... See more

Rated 2 out of 5 stars

The slots pay out decent but the verification seems purposefully hard. I've uploaded my driver's license 20 times, it never gets accepted. Emails ignored. It could be very straight forward but it isn'... See more

Rated 3 out of 5 stars

I won over £800 and now they have locked me out of my account.No explanation. I have sent my verifying details on two previous occasions. I need that money my husband has just lost his job!... See more

Company replied

Rated 1 out of 5 stars

As with many other players I have experienced severe issues when trying to withdraw my winnings. Although I provided docs not long ago they asked for all these again then wanted various bank statemen... See more

Company details

  1. Casino

Written by the company

Step into a realm where enchantment and excitement blend seamlessly with every spin. With our welcome offer, new players can conjure up to 500 spins on the mesmerizing Starburst reels with their first deposit. Wizard Slots is not just any casino destination; it's a world where the thrill of Megaways games brings an unparalleled level of adventure and possibilities. With our welcome offer, new players can conjure up to 500 spins on the mesmerizing Starburst reels with their first deposit Play Today, Sign Up Now!


Contact info

1.6

Bad

TrustScore 1.5 out of 5

147 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This app owner deems they are outlaws

I said they were thieves stealing my gain of rewards when I played. Now I found they are more serious looters or robbers. I had about $1000 or so, gained rewards awaiting to be paid to my PayPal account. But they have forfeited and erased that app. remotely from my cellphone without my consent. I believe that they revenged to me that I have posted the truths on here. They don't have any law abiding minds. Just violate the law as they like. Do they have the rights to absorb the app in my phone?

24 June 2023
Unprompted review
Rated 1 out of 5 stars

One star is generous

One star is generous, the amount of ID iv had to upload for a start, also cannot seem to get my funds withdrawn, keep getting told it has failed, customer service only has an email for communication, have emailed several times and the only thing I have constantly got back is, your account has been verified please allow 3-5 working days for any withdrawals to land in your account, how can I do this if my withdrawals keep failing and they won’t give me a solution to this issue or tell me why it has failed

23 June 2023
Unprompted review
Rated 1 out of 5 stars

I have recently won £200 on wizard…

I have recently won £200 on wizard slots they paid me with same documents then won £500 and asked for documents sent same ones and now they have permenaly blocked me and can't get my money been in contact with them and keep saying the same thing every email absolute robbery I am fuming is there anyway I can resolve this issue?

25 March 2023
Unprompted review
Rated 1 out of 5 stars

Joke

What a joke this site is sent all the information that they asked for to withdraw 2000 that I had won taken me 4 weeks for them to email me saying there closing my account and taking all my winnings . All they did was sent me 20 pound as a good will jester what a bloody joke I am now in the prosses of taking legal action

15 February 2023
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. Deposited £500, instantly say can’t play as need more docs. Sent a week ago, now emailing daily and just ignored. No reply nothing. Will be progressing with ADR. Stay away

22 January 2023
Unprompted review
Rated 1 out of 5 stars

Robbers just like the rest of the…

Robbers just like the rest of the comments say they have not paid me🤬 took over £220 of my money I haven't even won decided to cash out at £190 they don't want to pay it. They are trying to make me jump through hoops that as all the other reviews show are basically impossible. I will try but I think this is a scandal, Where's your I.D and licenses I want pictures before you take my money 🤔your not stealing money from me I'll tell you that I! Just give me my deposits back and I'll go away! Total scammers I should have checked before I played 🙄 I'm not a sore losser they have my money, I deposited, I played then I tried to withdraw less than I actually stated with so they ultimately won but now they won't pay me wtaf? Fraud just give me my money back yes I lost £30 but I want my £190 you are total scammers!!! Do not put 1 penny in to wizard slots. I can't believe I've been so stupid they have my money and I don't and at a time when we all need it 😠 please people head my words this is a scam do not give them your money, I wish I came to trust pilot before I played first and only time. I will get my money back I'm not letting some mickey mouse Web site steal £190

14 November 2022
Unprompted review
Rated 3 out of 5 stars

Overall experience

As much as the verification process seems over the top, if you upload your documents correctly then the process can be no bother at all. Once my documents were accepted my withdrawal was processes and from changing from pending to processed my money was in my bank within a couple of hours. The only negative I have is you can only have one pending withdrawal. You can't withdraw multiple times.

13 October 2022
Unprompted review
Rated 5 out of 5 stars

OMG this site is horrendous !!

OMG this site is horrendous for proof off id over and over. you send all needed its passed .you withdraw. Next time you want to withdraw same thing again. all delays, as days to reply back,and then days to wait for withdrawals. It accepted my last withdrawal only to log on to see what had happened and back in the balance !!

10 October 2022
Unprompted review
Rated 1 out of 5 stars

Hardly surprising so many bad reviews

Very complicated verification process , the photo Id one is ridiculous, customer support rubbish takes 2/3 days to hear back and it says they are receiving high volume of emails that’s hardly surprising judging by my experience , to make things even better when you win and need withdrawal it doesn’t work and says more checks are needed , bit of a shame but I feel this company just makes it very hard for customers to use their site and enjoy a gamble
Also charge you £2.50 each withdrawal
I would pass and join somewhere else to be honest

2 September 2022
Unprompted review
Rated 1 out of 5 stars

AVOID TOTAL SCAM

THIS SITE DOESN’T EVEN DESERVE ONE STAR. I DEPOSITED £10 AND GOT FREE SPINS. I WON SOME BONUS MONEY FROM THE WINS AND WHEN I WENT TO WITHDRAW MY ORIGINAL £10 (I DONT EVEN WANT THE BONUS CASH ALL I WANT IS MY MONEY BACK), BUT IT WOULDN'T LET ME. A TOTAL SCAM. WISH I WOULD HAVE READ THESE REVIEWS BEFOREHAND. WILL BE CONTACTING MY BANK FOR A REFUND AND WIZARD SLOTS IF YOU ARE READING THIS STOP ASKING FOR LOADS OF DIFF. I.D ABSOLUTELY RIDICULOUS. PAY YOUR CUSTOMERS BACK THEIR MONEY THAT IS RIGHTFULLY THEIRS. I WILL NOT STOP UNTIL I GET MY MONEY BACK

22 September 2022
Unprompted review
Rated 3 out of 5 stars

Update below- Self excluded but no response to email or funds back!

I opened an account last week, started playing. Let me deposit, and I won taking my balance up to £385.
I uploaded my documents for verification, I got an email to say my address was declined.
I went online to add another, and my account was self excluded.
I proceeded to email the company with my new proof of address (a full utility statement) and asked for my full funds to be withdrawn to my deposit method.
I have heard nothing since and am becoming increasingly concerned I will not see them!
Also, this company should have some form of live chat available for speedier communication.
I will be happy to update this if and when I receive my funds back but currently very disappointed.
Update: 22-9-22 Emailed back to be told they needed a card which has expired after already sending them the card which I was allowed to deposit with! Emailed to chase again as it's been almost two weeks and I won't give up.
So today I sent a further email complaining about the wait for my funds etc. after sending all docs required and lots of emails my funds were back in my bank account tonight.
Would not be using this site ever again, and they have HUGE communication issues but eventually I did get my funds paid back so have updated my rating.

8 September 2022
Unprompted review
Rated 1 out of 5 stars

Scam artist

Scam artist. They let you deposit but don’t let you withdraw! Make every reason why you cant till you give up. Report it to your bank as fraud and they will soon get blacklisted on letting money come in, i reported to my bank and they made the money be returned

29 August 2022
Unprompted review
Rated 1 out of 5 stars

Do not join this gambling site

Do not join this gambling site. Now I’ve seen the reviews I wish a didn’t join either!!
They make it impossible to draw your money out I’ve loaded 6 documents so far and they’ve rejected everyone.
I had £470 in winnings and and I can’t take any of it. I’ve asked time and time again what need to do but it takes 4 and 5 days to get response and they just keep repeating the same thing.

If this company wants 6 different proof of identity to verify the account it should done before you can open the account.

I’ve never ended up getting any of my winnings!!

This company shouldn’t be trading and if your reading this review!
Go to an honest gambling platform.

12 August 2022
Unprompted review
Rated 5 out of 5 stars

Hi everyone I have to say I signed up…

Hi everyone I have to say I signed up as as a newbie never used this site before.i won some money went to withdraw and it wanted quite anit of documents of id sent over.im not going to lie ot was hard to get verified but if the right documents are sent over you will get verified.i sent kver passport bank statement and my bankcard.i was nervous after reading reviews on here that I wouldn't get my winnings because twice it bounced back to my account but to my surprise I withdrew again fir the 3rd time and thr money landed in my account.i ain't git nothing bad to say about wizard slots only I wish they had a phone number because it does take a while to hear back from email.but be assured if you send all documents in the right format over you will get your winnings.x

29 July 2022
Unprompted review
Rated 1 out of 5 stars

Wish I’d read reviews before playing.

Deposited £10 and won £350, happy enough to take my money but god forbid if we win they make it as difficult as possible to withdraw. They ask you for EVERY IDENTIFICATION. Fair enough, but
Drivers licence
Passport
Utility bill
Apple Pay proof of address
Apple Pay proof of card
Pay pal proof of address
Pay pal proof or card
I paid by Apple Pay so eventually after submitting all these I go to withdraw and they ask me to deposit with original card! No way!!
Customer service is non existent on email, Facebook or messenger.
So to give anyone a bit of advice if they have the same issues contact gambling commission. I do not recommend this site and will advise against it.

15 July 2022
Unprompted review
Rated 5 out of 5 stars

I must admit the withdrawel is abit…

I must admit the withdrawel is abit mad you can only withdraw once at a time and its pending a day ,but i have never not been paid i have won upto a thousand and its all been paid so to me do its 5*for wizardslots

5 July 2022
Unprompted review

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