Witrigs.com Reviews 261

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 27 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with their purchases, particularly highlighting the quality of the products received, which often meet or exceed expectations. People appreciate that items like screens and batteries appear genuine and function perfectly, with some even noting the inclusion of free tools and thoughtful touches like pre-shipping test videos. The quality of screens is frequently praised for being crisp and accurate, feeling just like the original. However, some customers experienced significant dissatisfaction with delivery times, which were often much longer than promised, and with products that turned out to be faulty or not as described, such as non-OEM parts or items with dead pixels. There are also concerns about customer service, with some reviewers feeling that the company dodged accountability for faulty screens and blamed their equipment instead.

What people talk about most

Product

Customers generally report positive experiences with the product, often receiving genuine parts that are... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the products... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers noting very slow shipping that... See more

Order

Consumers find the ordering process to be ambiguous, with some experiencing fast delivery times, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got a tracking link for a Chinese website and thought my 30€ was gone. But it arrived on time and works perfectly!

Rated 5 out of 5 stars

Ordered an iPhone 11 Pro screen and it seemed legit and genuine 💪 Satisfied with my purchase

Rated 5 out of 5 stars

I read the reviews was skeptical but ordered from them anyways & it was just fine. Got exactly the part I needed for $40 less than everyone else had them listed. It took a couple weeks to get the pack... See more



Contact info

3.6

Average

TrustScore 3.5 out of 5

261 reviews

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Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very Good Experience

Hello. Just let me talk about my experience with Witrigs. I have a Realme GT Neo 2, so I contacted Realme Europe to ask about an OE battery. They recommended three partners. After looking at all of them, I chose Witrigs.

First, I talk to them via their built-in chat. The guy was very helpful, and I ordered the battery from them. I live in Romania. The price was 17.40$, shipping included, so very cheap. I received the item faster than I expected, 10 days, if I remember correctly. I installed it in a service center and everything works fine at the moment. After a few days, I remembered that I needed a commercial invoice for my company, contacted the support again, and they gave it to me right away.

So my experience with Witrigs was exceptional, and I will buy two more batteries for my Honor and Xiaomi phones. I really recommend them.

10/10 from me.

17 October 2025
Rated 1 out of 5 stars

I paid for my order and shipping after…

I paid for my order and shipping after 2 months they claimed my refund was processed but it wasn't reflecting on my account. They are scammers.
I ordered on June 2025 now August 2025. Still nothing

Don't mind the positive review might not be from actual customers.

22 June 2025
Unprompted review
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Reply from Witrigs.com

Hello, we sincerely apologize for any inconvenience caused by witrigs. I have urgently reviewed your order. You purchased items from witrigs on June 27, and later requested a partial refund for some of the items. We processed the refund on July 1. Due to the time lag in bank refunds, we are also deeply concerned about this matter. We recommend that you check if your bank account has been updated. If you still have any questions, we can provide you with the refund process data from our backend system for your review. We are eager to resolve this issue for you. If you have any further questions, please feel free to contact us, and we will definitely resolve the issue for you.


Hello, here's an update:

July 1st, a system refund confirmation email was sent to your inbox.

July 4th, Shopify deducted the battery payment from my bank card.

August 15th, you requested a refund for the remaining product costs, which we agreed to.

August 15th, after we issued the refund, the system sent you a refund email.

August 22nd, Shopify deducted the entire order amount from our bank card.

From refunding the battery cost separately to refunding the entire order, we processed your refund locally. The South African bank refund process is lengthy, and we regret that. We did not cheat you out of your money.

Rated 1 out of 5 stars

I ordered a cover for Galaxy that was…

I ordered a cover for Galaxy that was listed as OEM, but it turned out to be a cheap fake. BEWARE.

22 July 2025
Unprompted review
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Reply from Witrigs.com

We apologize, but we do not sell cheap counterfeit goods. We can provide you with receipts for your products to prove our source of supply and purchase price. If possible, please provide us with your order number, and we will immediately verify the situation and provide you with a detailed solution.
witrig Operations Team.

Rated 1 out of 5 stars

bought a google pixel 8 pro screen got…

bought a google pixel 8 pro screen got one sent with a dead pixel like common arent you testing the screens/just sending shitty ones

16 June 2025
Unprompted review
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Reply from Witrigs.com

Hello, I am very sorry, according to your comment I have communicated with the after-sales support staff responsible for your order, we can provide you with after-sales service, we are willing to provide you with a replacement service, we are really sorry for the trouble we caused you.
witrigs after-sales service team

Rated 1 out of 5 stars

Do not trust their warranty claims

Ordered a screen and a battery. The screen's touch function does not work at all, but Witrigs refuces to give refund or a new screen. Battery works ok. Also I paid for 5-9 days delivery but it took a month to arrive.

25 April 2025
Unprompted review
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Reply from Witrigs.com

I am very sorry, if you can, please provide us with your order number so that we can verify the situation and provide you with after-sales service, I am really sorry.
Witrigs Service Team

Rated 1 out of 5 stars

They don't sell OEM products but…

They don't sell OEM products but Chinese crap

20 May 2025
Unprompted review
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Reply from Witrigs.com

Hello, all the products we sell are OEM products, you can tell me your question, I will solve your doubt better.
witrigs after-sales service team

Rated 1 out of 5 stars

Ultra Sketchy.

As another user mentioned, order tracking is broken. They provide multiple ways to track a given order and none of them worked. I was supposed to get my order in 5-9 days, it took 20 days, and I had no tracking.

I contacted them for an update and they didn't respond until a week AFTER the item arrived. Their response didn't address anything in my message... it said that if I had problems I should contact USPS.

Also, the part I ordered was bent, though I was able to fix it with no issues.

AVOID.

14 May 2025
Unprompted review
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Reply from Witrigs.com

I'm very sorry, the logistics service in May is a large disaster scene, this is not only our family has a problem, many e-commerce platforms also experienced the same disaster, I'm sorry that we do not bring you a better logistics service, we can give you a refund of the shipping cost to make up for your loss. We are very sorry
witrigs after-sales service team

Rated 1 out of 5 stars

They get my money

I buy battery but They get my money
And no order show
And no reply

1 May 2025
Unprompted review
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Reply from Witrigs.com

Hello, I am very sorry, I need to know the status of your order, please send me the order number, I will help you to verify the situation, I apologize for the inconvenience.
witrigs Customer Service Team

Rated 1 out of 5 stars

If I could give less than one star I…

If I could give less than one star I would. So I ordered a replacement back glass for OnePlus 8t and after bit hearing anything about it being shipped for a few days I went back to their web site and after looking around a bit more I could out they were not open for a whole week to celebrate Luna New Year. So my bad there i guess but they could have had the banner saying they were off for the week in a bit more of a open obvious spot. Anyways they said vacation was over on the 3rd and would be back and working by the 4th. So like the 5th comes around still has t shipped so I message them and the tell me some bs about the wearhouse being backed up from everyone being off for vacation blah blah but will get it shipped in the next day or 2. So I wait 3 day and nothing. Message them again they apologized up and down and shit they would for sure get it shipped tomorrow. That was like 4 days ago. Still has t shipped. Wrote them a message this morning saying they don't have to worry about shipping it and would just like my money back at this point. Now they won't write me back of course. If you're thinking about purchasing from this website do yourself a favor and don't do it. Worse on line shopping experience I've had to date.

25 January 2025
Unprompted review
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Reply from Witrigs.com

Dear Customer.

We are very sorry to have caused you such an unpleasant shopping experience. We fully understand your disappointment and deeply apologise for this delay.

Due to the high volume of orders, our sourcing and testing work will take some time. We will search for the most suitable mobile phone parts in our factory and conduct strict quality inspection to ensure the product meets your requirements. We are always trying to shorten the time of this process, but sometimes unavoidable delays happen and we apologise for this.

If you have any questions about your order or need further assistance, please feel free to contact us and we will do our best to ensure your satisfaction.

Have a nice day!^_^

Translated with DeepL.com (free version)

Rated 4 out of 5 stars

Effective technical support

I've never installed a phone screen before, but they had a great video and super helpful tech support. I was able to get it installed and working perfectly! They only thing that could be better is the shipping time.

29 October 2024
Unprompted review
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Reply from Witrigs.com

We are very sorry that the problem of logistics and transportation affects your shopping experience, we have upgraded our logistics service, each order has an exclusive tracking number, and there is a special shipping line to speed up the shipping time.

Rated 1 out of 5 stars

I brought a oneplus oem screen with…

I brought a oneplus oem screen with frame from the the witrigs website .i got the faulty product with green line on screen .i message them .they told cant able to exchange or refund because I installed the screen ..can anyone tell me without installing the screen how can i know wheather there is any problem or not .one of worth experience ever in my life .its cost me around 112£ for me .i am requesting everyone dont buy any products from witrig website .they are scam and fraud .its operated by Chinese company .

12 November 2024
Unprompted review
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Reply from Witrigs.com

Hello, your is mounted after the use of compression caused by the last you re-buy a piece, we also checked for you, which is not a problem, we do not mean to deceive you, or you will not buy it again, right?

Rated 2 out of 5 stars

Weak replacement screen

I bought an replacement screen for Pixel 7 Pro, it was advertised as OEM.

When I received it, it did not have a frame, nor a fingerprint sensor. Despite this I managed to install the screen. It worked well for a month, after which it cracked.

I felt that it broke quicker than a real OEM screen would.

4 November 2024
Unprompted review
Rated 4 out of 5 stars

It's been too long

Nice battery, but the wait was a bit too long - 9 days arrived.

1 October 2024
Unprompted review
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Reply from Witrigs.com

We are very sorry that the problem of logistics and transportation affects your shopping experience, we have upgraded our logistics service, each order has an exclusive tracking number, and there is a special shipping line to speed up the shipping time.

Rated 1 out of 5 stars

Witrigs ripped me off

I bought a computer from them when it arrived it didnt have a dvd drive or hdmi as the picture showed but i kept it anyway. After a month it stopped working told me to send it back but they had it quite a while. I emailed them they said theyd send it out few days later i sked and said they sent it fed ex but no tracking no. Heres what they finally said.
Sorry about that
The FedEx driver picked the package up but no tracking movement and update
Sometime it mean lost some time it come back a few days
I already issued the full refund to you
If the item finally shows up please keep it for free
Thank you​‌‍‍‍‌‍‍‌‍‌‌‌‌‍‌‍‍‌‍‍‌‌‌‍‌‌‌‍‌‍‍‌‌‌‌‌‌‍‌‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‌
Never got refund or computer now wont answer emails or phone. Cant leave feeback on ebay they probably knew that.

18 September 2024
Unprompted review
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Reply from Witrigs.com

Hello, unfortunately we don't sell computers, so we'd like you to check to see if your store of purchase is witrigs.

Rated 1 out of 5 stars

I ordered a battery

I ordered a battery, then they send me an email telling me, that they can't ship to my country and there is no cancellation option for refund ...

they sent me an email telling me that they will refund within 2-9days but i didnt det the refund.

2 September 2024
Unprompted review
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Reply from Witrigs.com

Hello, we refunded you immediately after we notified you that battery shipping is not supported in your country, the payer you used has been under review, but on my end it shows that the refund has been deducted from our store.

Rated 5 out of 5 stars

First time customer and totally happy!

First time customer this month and all seems to be original equipment as advertised with fast delivery. I note 4x pages of only 5-star reviews.... I'm not sure why there's a 1.7 overall rating.

I was skeptical dealing with a Chinese company but they earned my trust.

Makes me wonder if its punitive for the company not subscribing to TP services. All in all, I would recommend this company - my experience (like the other reviews) was glowing. Thanks Witrigs!

7 August 2024
Unprompted review
Rated 1 out of 5 stars

Almost 2 months no delivery

Ordered a battery, a few tools and replacement adhesive for my Samsung s20 fe. It's been almost 2 months and no delivery yet. They just keep making different excuses as to why it's not arrived.
1: they were sourcing the best battery for me.
2: it has arrived in the country and should be with me soon, even gave me a tracking number ( of course it didn't work)
3: My favourite.. it's being sorted by the Italian post office lol ...I live in Australia.
4: it's being held in customs.

The worst experience I've had shopping online for a long time. Please stay away from this company, save yourself the hassle.

5 March 2024
Unprompted review
Rated 1 out of 5 stars

$19 for nothing but inconvenience

I ordered phone parts and adding express shipping 7-10 days option.
14 days later I emailed about a week later the reply was that they were closed for Chinese New Year. Ok. About 6-7 days later I emailed and asked for an update. 2 days later they tell me that it is ready to be shipped. So I asked for a refund. The next day they tell me it is shipped, the day after that they tell me they can't refund because it's been shipped. I escalated it with PayPal. They got back to me and said they had it intercepted and will refund me when it gets back to me. It ended up being a part refund.

10 March 2024
Unprompted review

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