Stella Insurance UK Reviews 

The process was very simple to follow to get my insurance sorted 👌

Everything was so easy and simple. Even for a pensioner like me. Thank you...

So far so good

I got a refund that is now sorted - awaiting return of 40 pounds now for return of device - have changed my review as service after was very good

My Advisor Emma was professional courteous and knowledgeable and kind any concerns I had about the policy she gave me reassurance and clear and precise. Wonderful customer care service I received from Emma thankyou. She a great asset to your Company

Got me set up within minutes with a great price really happy , they were half the price I nearly paid with Tesco thank you Stella x

Don't like the idea of being tracked by the device they insist you put in you car that's why it's a low score one feels like they are being looked at in a Big Brother scenario all this after being charged extortionate price for the cover , no claims means nothing not just this company most of the other companies are the same cold hard cash is there god not loyalty or dignity and honesty towards the customer !

No-nonsense, good communication

Staff were friendly and helpful. Thank you.

I don't understand what's going on with insurance quotes, each year I hope it's going to be cheaper but I have my eyes ripped out. Stella was the cheapest but I'll be stuck with a telematics box like a noob driver which is a pain in the behind. Hopefully next year will be cheaper?
As a very mature student studying at home I've gone for domestic and pleasure only at 6k a year, who knows how much I will be charged when I go back to work and add commuting with more miles.
To be fair the process was simple enough and I will be able to check my driving via the app, cos after years of driving I need advice now eh?

Be kind Stella. Next year I want a heavy discount!! Might go up a couple of stars 😉

Voided my insurance for incredibly stupid reasons

Customer services very helpful, very knowledgeable, fare quote, I don't mind the Box, as it will improve my driving

Good so far black box is actually helpful

GOOD TO HAVE AND EASY TO USE

The 2 ladies I spoke to were able to answer my questions.

Great company and pricing for women
Will be using them again

Absolutely appalling experience.
Had an accident, no 24/7 helpline as advertised, instead just a series of numbers that aren't applicable to you.
It's been nearly a week now since the accident.
They deemed it a write off, so the courtesy vehicle was taken off me, as per policy, which is fine. However, they then decided they were unsure as to whether or not it was a write off.
Emails unanswered, cannot get in touch with anybody.
I have never had such terrible customer service anywhere

EDIT:policy number PAPCZUR02PN0001818
I did try a couple of days ago to reach you on your live messaging system regards this, but I kept on getting put on hold, then cut off, along with being asked for my reg number, name , address, countless times, the irony!!!
No waiting for my claim to be processed which has taken too long, I have not had a car for over 2 weeks now, It doesn't feel like its too much of a priority.
You have my details if needed . I have spent far too much time dealing with this now

Very easy to to follow and quick