I have been absolutely AMAZED!!! The customer service is extremely responsive and quick. The support that I have received from my other support person, Cassie, has been outstanding! I am so excited to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Elara for a little over a year now. Her customer support team is top notch, with super quick response time. Most importantly my gal I use and support is Wellness w/Cassie AKA Cassie.... See more
Company replied
David is awesome. He has helped me out so much. He explains medications very well. He also took the time on our previous call to inform me of package to purchase for discount rate. I did the 6 month... See more
Company replied
I've had such a great experience with Elara. This is not my first rodeo with a telehealth company, so it's been a really simple and painless process for me entirely. Their medications are top tier, a... See more
Company replied
Company details
Written by the company
Elara, women's wellness, is a women led, 100 percent online telehealth platform at withelara.com, serving women in all 50 US states. Elara connects patients with licensed providers for personalized, hormone aware care across weight management, sexual wellness, hair restoration, skin, and anti-aging. Elara GLP-1 weight care includes compounded semaglutide and tirzepatide (GLP-1 and GIP) injections, prescribed only when a licensed provider decides treatment is appropriate. The consultation is free, pricing is all-in with no hidden fees, and there is no charge unless you are prescribed. Anti-aging care includes NAD and Lipo-C injections. Sexual wellness, hair, and skin treatments are prescribed the same way. Everything happens online. You complete a medical intake at your own pace, a licensed provider reviews it, and any prescribed medication is prepared by a licensed US pharmacy and delivered discreetly to your door. No waiting rooms, no appointments to keep, just real care for real life. Care is provided by Wasef Health, a partner physician group. A portion of every purchase funds women's health research at the Magee-Womens Research Institute. Elara is not affiliated with other companies that use the Elara name. The only Elara website is withelara.com, and the patient portal is care.withelara.com. Our mission is to help women feel confident, supported, and in control of their health. With Elara you get more than medication. You get a partner in your health journey, with care designed for you.
Contact info
United States
- +1 (321) 486-8288
- care@withelara.com
- withelara.com
4.8
Excellent
302 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Elara is great
Elara is great! Such a smooth and easy experience. I’d also like to add Cassie is wonderful. She’s so informative and so helpful. Would recommend her and this company to anyone!
23 July 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your kind feedback! Building a supportive and uplifting community is one of our top priorities, so it means so much to know that you've felt that throughout your experience with us. Thank you for your trust and recommendation; we're truly honored to be part of your journey!
Reply from Elara
Thank you so much for your kind words! We're truly grateful for the opportunity to be part of your journey, and we're always here to support you every step of the way!
Service is amazing
Service is amazing! Elara responded to my chats quickly and helped right away with my questions. I referred my daughter to the company and received a $50 credit. I would highly recommend them and the service support is great! Customer service, orders and super fast shipping are all positives with my experience with Elara. 5 stars for sure!!!
22 July 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your kind feedback!
Creating a supportive and compassionate experience for our patients is at the heart of what we do, so we're truly honored to hear that this was reflected in your experience. It means so much to us that you felt confident enough to recommend us to your daughter. Thank you for your trust; we're grateful to be part of your journey!
Excellent support
The support folks are always quick to respond…very polite and helpful. They make getting matters addressed very painless! Ethan was great for me today.
20 July 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience. We're so glad to hear that our support team was able to make your experience smooth and seamless. We'll be sure to pass your kind words along to Ethan!
Your comfort means so much to us, and we're truly grateful for the opportunity to support you on your journey!
I have the best experience with Elara…
I have the best experience with Elara for customer service they always answer swiftly and throughly
21 July 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! We're truly honored to have been able to support you and provide you with the experience you deserve. We're always here if you need anything at all!
Love love love!!!
20 July 2026
Unprompted review
Reply from Elara
Thank you so much for your kindness! We're truly honored to be part of your journey, and we're here for you every step of the way!
I’ve had an amazing experience with…
I’ve had an amazing experience with Elara! The customer service is outstanding, the team is always friendly and helpful, and they truly care about their patients. The entire process has been smooth and easy, and I’ve felt supported every step of the way. I’m so grateful for everything Elara has done to help me on my health journey. Highly recommend!
19 July 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback!
As a company dedicated to empowering women on their health journeys, we strive to create a supportive and uplifting community for every patient. We're so glad to hear that your experience was seamless, and that you felt well supported along the way. It's truly an honor to be part of your journey!
Great customer service and they almost…
Great customer service and they almost always get back to me in a timely manner.
16 July 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! We're so glad to hear that our team was able to provide you with prompt and helpful support. If you ever need anything, we're always here to help!
David was wonderful I was concerned…
David was wonderful I was concerned about something to do with approaching maintenance and he calmed my nerves while still acknowledging and validating my concerns. We have a plan now which is exactly what I need.
16 July 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share your experience! Providing compassionate and thorough support is something we always strive for, so we're delighted to hear that David was able to provide you with the care you deserve. Thank you for trusting us; we're truly grateful for the opportunity to support you!
Great experience I explained everything…
Great experience I explained everything they were kind and helpful
14 July 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! We're so glad to hear that you felt supported throughout your experience; it means so much to us! We're always here if you need anything along the way!
I was able to get a very stressful…
I was able to get a very stressful situation cleared up in record time!
11 July 2026
Unprompted review
Reply from Elara
Thank you for your kind feedback! We're so glad to hear that we were able to resolve your issue quickly and smoothly. Your trust means so much to us, and we're grateful to be part of your journey.
Thanks for the quick response time
Thanks for the quick response time. I appreciate your help.
8 July 2026
Unprompted review
Reply from Elara
You're most welcome! Thank you so much for your trust and support; we're truly honored to be part of your journey!
David is an amazing always answers all…
David is an amazing always answers all my questions.
8 July 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! We're so glad to hear that David was able to provide you with the support you deserve. We're grateful to be part of your journey, and will always be here to support you every step of the way!
I’m fluctuating with loss and gain but great customer service
Customer service has been great with answering questions, concerns, checking in and offering reassurance.
6 July 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience! We're so glad our team has been able to support you and make your journey feel smooth and comfortable. Progress can naturally fluctuate, but your consistency and dedication are what matter most. We're cheering you on and are excited to continue supporting you every step of the way!
Great communication always there to…
Great communication always there to help when needed. Would recommend
7 July 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback!
At Elara, we truly prioritize making every patient feel heard and supported. We're delighted to know that your experience with us has been a smooth one, and we're so grateful to be a part of your journey. Thank you for your trust and recommendation!
Great customer support
Great customer support! She really took the time to understand what my needs are and gave me many suggestions. We came up with a good plan. Thank you so much!
7 July 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience!
We're so glad to hear that you received the attentive care you deserve. Providing every patient with an empowering and supportive experience is at the heart of what we do, and we're honored to be part of your journey. We're always here to support you every step of the way!
Reply from Elara
Thank you for sharing your experience! We're so glad to know that we are able to make you feel supported throughout your journey. It means the world to us to be a part of it!
I love Elara
I love Elara. The best customer support around! Easy to message, responses are super fast, and they don’t dance around your questions or tell you where to find an answer, they solve it right then! I love Elara so much!
3 July 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! We're so glad to hear that we've been able to support you promptly and effectively throughout your journey. Providing our patients with a seamless experience is always our top priority, so it means a lot to know that was reflected in your experience. We're always here to support you every step of the way!
What makes my experience with Elara…
What makes my experience with Elara truly special is the unwavering support they provide.
3 July 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! At Elara, our goal is to make every patient feel empowered and cared for throughout their journey, so it means the world to us to know that your experience reflected that. We're truly grateful for your trust and support, and we're here for you every step of the way!
Whenever I have a question about my…
Whenever I have a question about my treatment they answer very promptly. I feel very supported with this company. They are very attentive to my needs.
1 July 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback!
We're delighted to hear that we were able to provide you with the support you deserve. Providing timely and attentive care is our priority, and we're truly honored to be part of your journey. Thank you for trusting Elara!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.