I have been absolutely AMAZED!!! The customer service is extremely responsive and quick. The support that I have received from my other support person, Cassie, has been outstanding! I am so excited to... See more
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Review summary
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I have been with Elara for a little over a year now. Her customer support team is top notch, with super quick response time. Most importantly my gal I use and support is Wellness w/Cassie AKA Cassie.... See more
Company replied
David is awesome. He has helped me out so much. He explains medications very well. He also took the time on our previous call to inform me of package to purchase for discount rate. I did the 6 month... See more
Company replied
I've had such a great experience with Elara. This is not my first rodeo with a telehealth company, so it's been a really simple and painless process for me entirely. Their medications are top tier, a... See more
Company replied
Company details
Written by the company
Elara, women's wellness, is a women led, 100 percent online telehealth platform at withelara.com, serving women in all 50 US states. Elara connects patients with licensed providers for personalized, hormone aware care across weight management, sexual wellness, hair restoration, skin, and anti-aging. Elara GLP-1 weight care includes compounded semaglutide and tirzepatide (GLP-1 and GIP) injections, prescribed only when a licensed provider decides treatment is appropriate. The consultation is free, pricing is all-in with no hidden fees, and there is no charge unless you are prescribed. Anti-aging care includes NAD and Lipo-C injections. Sexual wellness, hair, and skin treatments are prescribed the same way. Everything happens online. You complete a medical intake at your own pace, a licensed provider reviews it, and any prescribed medication is prepared by a licensed US pharmacy and delivered discreetly to your door. No waiting rooms, no appointments to keep, just real care for real life. Care is provided by Wasef Health, a partner physician group. A portion of every purchase funds women's health research at the Magee-Womens Research Institute. Elara is not affiliated with other companies that use the Elara name. The only Elara website is withelara.com, and the patient portal is care.withelara.com. Our mission is to help women feel confident, supported, and in control of their health. With Elara you get more than medication. You get a partner in your health journey, with care designed for you.
Contact info
United States
- +1 (321) 486-8288
- care@withelara.com
- withelara.com
4.8
Excellent
305 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 month
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David is awesome
David is awesome. He has helped me out so much. He explains medications very well. He also took the time on our previous call to inform me of package to purchase for discount rate. I did the 6 month supply. He takes his time to answer any questions I have. Great Customer Service and Very Kind. Thank You.
6 October 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share your feedback!
We’re so glad to hear that David made you feel heard and well-supported throughout your experience. Keeping our patients informed and confident in their care is at the heart of what we do, so it means a lot to know that this came through in your experience.
Thank you for your trust and support! We’ll be sure to pass your kind words along to David!
Wonderful company so far
Wonderful company so far, extremely fast shipping, they respond quickly to any questions I have so far.. They have my vote!!
1 October 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share your experience! At Elara, we’re committed to making treatment as accessible and hassle-free as possible, so we’re thrilled to know that came through in your experience. We truly appreciate your trust and support, and we're always here if you ever need anything at all!
Just getting started it was a nice easy…
Just getting started it was a nice easy process. I love how they have an app to keep track of my journey.
28 September 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! At Elara, we truly prioritize making every patient’s experience as smooth and seamless as possible, especially when they’re just beginning their treatment journey. We’re so glad to know that that came through in your experience. Thank you for your trust and support; we truly appreciate it!
10/10
Such a great, solid experience. On a Saturday, fast responding found me a great deal, I’m so glad I reached out to support for help I was nervous to
26 September 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! We’re so glad to know that our team was able to provide you with the care and support you deserve. Please don’t hesitate to reach out if you ever need anything at all; we’re always happy to help and support you along the way!
Great at getting questions answered
Great at getting questions answered
26 September 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience! We’re glad to know that our team was able to provide you with the support you needed. We truly appreciate your trust in Elara, and please know that we’re always here if you ever need anything along the way!
David was helpful
David was helpful & very quick with replies! I got quick answers & supports
25 September 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! We’re so glad to hear that David was able to provide you with thorough and timely support. Please don’t hesitate to reach out if you ever need anything at all in the future; we’re always happy to help!
Elara’s support team are wonderful
Elara’s support team are wonderful. They really go beyond to service your needs. I had no issues with securing a plan. I wasn’t rushed to make any decisions, they even offered multiple support to help me financially. They are very responsive with you have questions and or concerns. I like that i am able to text message. I am excited to begin this journey with Elara. Stay tuned for updates!
23 September 2026
Unprompted review
Reply from Elara
Thank you so much for sharing such kind feedback! At Elara, one of our priorities is making treatment accessible and hassle-free for all of our patients, so we’re truly glad to hear that our team was able to make your experience feel smooth and supported.
Thank you again for your trust and kindness. We’re grateful to have you as part of the Elara community, and we look forward to continuing to support you along the way!
I’ve been using Elara for my GLP1 for a…
I’ve been using Elara for my GLP1 for a month now and it’s been such a wonderful experience. The customer service is unmatched and I feel so supported in all of my questions and concerns about starting something that can be so intimidating!
24 September 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience! We’re so glad to hear that your treatment has been going smoothly and that you’ve been feeling supported along the way. Making sure our patients feel cared for throughout their journey is one of our top priorities at Elara. Thank you again for your trust and kind words. We’re truly grateful for the opportunity to support you, and we'll be cheering you on every step of the way!
They were very nice and helpful…
They were very nice and helpful throughout the whole process. Whenever I had questions, they always answered them and explained everything to me clearly. I really appreciated how helpful and patient they were with me. I had a great experience overall!
14 September 2026
Unprompted review
Reply from Elara
Thank you so much for sharing such kind feedback! We’re so glad to hear that you felt supported throughout your experience and that our team was able to provide you with the care you deserve. We truly appreciate your trust in Elara, and please know that we’re always here if you ever need anything along the way!
Amanda Phillips has been great
Amanda Phillips has been great. she has been helping with many issues. starting from 9/14 to today 9/22. she has stayed in contact with me everyday. solved each issue as they come up. seems we will finally get all forms, orders, and payments resolved. great support from amanda phillips. thank you.
22 September 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! We’re so glad to hear that Amanda’s support made a positive difference in your experience. At Elara, we care deeply about making things as smooth and seamless as possible for our patients. We’ll be sure to pass your appreciation along to Amanda; it will mean a lot to her!
Positive and quick experience with…
Positive and quick experience with support, getting approved, and receiving my order. Doing well with Tirzepatide, it has been a life saver!
22 September 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! At Elara, we’re committed to making treatment as seamless and hassle-free as possible. We’re thrilled to hear that your Tirzepatide treatment has been making such a positive difference! We’re all cheering you on and are always here to support every step of the way!
Quick, Helpful & Supportive! ⭐⭐⭐⭐⭐
I’ve had such a great experience with With Elara! Their customer service seriously ROCKS. Every time I’ve had a question about my GLP-1 medication or needed help with something, they’ve been incredibly quick to respond, helpful, and easy to communicate with.
It’s so refreshing to deal with a company that actually makes you feel supported and doesn’t leave you waiting forever for answers. Everything has been easy and straightforward, and their team has made the whole process feel stress-free. Definitely recommend With Elara if you’re looking for great service and a responsive team!
21 September 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share such thoughtful feedback! We’re so glad to hear that our team has made your experience feel smooth and seamless. Providing accessible, personalized care and ensuring our patients feel genuinely supported throughout their experience is at the heart of what we do at Elara. We truly appreciate your trust and recommendation, and we’re always here to support you along the way!
It was nice to receive a text from Max.
19 September 2026
Unprompted review
Reply from Elara
Thank you so much for your kind words! We’re delighted to hear that you had a pleasant experience with our team. We’ll be sure to pass your feedback along to Max!
Great customer service!
I was with Elara for six months and so appreciated them, their customer service, and answers to any questions that I had! I had no issues with them whatsoever and would recommend them to friends and family alike!
21 September 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share your feedback! We’re thrilled to hear that your experience with us was smooth and seamless, and that our team was able to provide the care and support you deserve. Thank you for your trust and recommendation; it truly means so much to us!
They are great to work with very fast…
They are great to work with very fast response nice and polite would definitely recommend
21 September 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your kind feedback! It means a lot to know that our team was able to provide the level of care and support you deserve. Please don’t hesitate to reach out if you ever need anything; we’re always happy to help!
Great customer service
20 September 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience! We’re delighted to know that our team was able to provide you with the thoughtful support you deserve. We’re always here for you every step of the way!
Elara customer support has been very…
Elara customer support has been very helpful. I usually get a reply promptly.
18 September 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your kind feedback! We truly care about providing meaningful and prompt support to all our patients, so we’re glad to know that this came through in your experience. If you ever need anything at all, please don’t hesitate to reach out. We’re always happy to help!
Scott handled my order issue super fast…
Scott handled my order issue super fast and communication, as always, was top notch! Elara is the best.
16 September 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback!
We’re so glad to hear that Scott was able to provide you with the prompt and helpful support you deserve. Please don't hesitate to reach out if you ever need anything at all; we're all here for you every step of the way!
Good customer service
14 September 2026
Unprompted review
Reply from Elara
Thank you for sharing your experience! We’re truly grateful to be part of your journey and appreciate the trust you’ve placed in us. We’re always here to support you every step of the way!
I have to say that the support is great
I have to say that the support is amazing. David who always helps me is thorough and patient. The only critique I would have is with the system. It always, for some reason, gets stuck during the questionnaire, it doesn't give me all the questions I need to answer and then keeps kicking me back to "you don't qualify". However, David with his support always makes it happen for me to finish the process and then there is no issue. Other than that, the company, product and support is great.
13 September 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share your experience! We’re so glad to hear that David has consistently provided you with the level of care and support you deserve. We also really appreciate you bringing the questionnaire issue to our attention. Your feedback helps us grow and improve, and we’ll be looking into this to help make the process smoother moving forward. Thank you again for your kind words and for trusting Elara with your care!
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