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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its excellent quality and perfect fit for their vehicles. Many people are thrilled with how these mats enhance the look of their car interiors, noting their durability and ease of cleaning. The customer service is also frequently commended for being responsive and helpful, ensuring a smooth ordering process and satisfaction with the final product. However, some customers also noted issues with the response time from customer service, and a few experienced problems with the fit and quality of the mats they received, with some reporting that the mats did not fit their car correctly or showed signs of wear quickly.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising the excellent fit, quality, and... See more

Quality

Clients share positive opinions on quality, with many praising the exceptional quality, durability, and... See more

Order

People report positive experiences with order. Many customers appreciate the product so much that they are... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting its responsiveness, helpfulness,... See more

Response time

Reviewers mention ambiguous feedback about response times. While some customers praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a dog owner in the Midwest, my Tesla Model Y takes a beating—snow, road salt, muddy paws, wet fur, and the occasional rogue coffee. WiTAMATS handle all of it without blinking. The fit is spo... See more

Company replied

Rated 5 out of 5 stars

WOW. These Witamats floor mats are next level! The quality is top-tier—super thick, premium, and built to last. The fit in my Tesla is absolutely PERFECT, like factory-made for my car. Zero sliding,... See more

Rated 5 out of 5 stars

The mats are fit to the exact size for your automobile. I initially thought they could not be the correct mats for my vehicle and foolishly sent an email asking for a return. Fortunately I read the... See more

Rated 5 out of 5 stars

The team at Witamats made my experience easy from start to finish. I reached out to modify my order and Tina from support responded right away, helping me add the extra mats I needed. The mats themse... See more


Company details

  1. Car Equipment Accessories Store

Written by the company

Your Luxury Car Mats Are Proudly Manufactured in Our Factory


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

346 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Top- notch quality product and customer service!

At first I received mats for the XC90 6-seater, but my vehicle is a 7-seater — after I emailed the company, they quickly made and sent a new set. Great customer service, support, and communication, and the replacement fits perfectly with top-notch quality! So impressed I’m ordering another set for my wife's BMW X3!

13 August 2025
Unprompted review
Rated 1 out of 5 stars

Really bad fit for my van,looks like I have been scammed,whipmats is where my order came from not witamats, from

Really bad fit for my van, 2019 citroen berlingo.
Sent from China, crammed into a bag and really creased when opened.
Returns policy complicated and costly.
Overall very bad experience and would not recommend

10 July 2025
Unprompted review
Witamats logo

Reply from Witamats

Hi Mike,
Thank you for clarifying that your order originated from **Whipmats, not Witamats**. We sincerely regret that this imitation seller provided a substandard product and poor experience. As an official brand, we take this incident seriously and want to support you.

**To protect your rights and other customers:**
⚠️ **Critical Alert** – Third-party sites mimicking our name may offer counterfeit mats. Authentic Witamats products:
✅ The single-layer floor mat on the lower left side of the driver's mats features the witamats logo.
✅ Each set of floor mats has a production number on the back.
🔗 **Verify authenticity or order safely: https://witamats.com**

**A Small Request:**
If possible, we would appreciate you **updating the review to clarify the seller as "Whipmats"**. This helps prevent misunderstandings among future buyers.

**Our Commitment to You:**
To restore your trust, we offer:
✨ **Priority consultation** for your 2019 Citroen Berlingo via support@witamats.com

Protecting customers from counterfeits is our mission. Thank you for helping us uphold market integrity.

Sincerely,
The Witamats Brand Protection Team

Rated 5 out of 5 stars

Amazing car mats that fit like a glove!!

Love love love my new car mats!! These mats give my car a look of luxury. They fit perfectly and are easy to install. I'm very picky with my cars and what upgrades I put in them. You definitely can't go wrong with these mats!

28 July 2025
Unprompted review
Rated 5 out of 5 stars

I am really pleased with the quality…

I am really pleased with the quality and customized designs of my WITAMATS. I have received multiple compliments, and I have only had them for a month or so. Who knew that your mats come with a snap on, foul weather top mat to protect the pin stripping and color of the main mats? Money well spent.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

I've had so man compliments

They were so easy to install, fit like a glove, and look great. I've had so many compliments. I originally was torn between these and the hard plastic mats you see advertised on TV. I'm so glad I chose Witamats!

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Love my Witamats!

I ordered them for my Porsche Cayenne. I am beyond impressed with the quality, look, and feel of them. They fit perfectly!! I ordered mine with the logo as well and I am so happy I did! I get a lot of compliments anytime I show someone! I will definitely be ordering the trunk mat now. Excellent customer service too!!

18 July 2025
Unprompted review
Rated 5 out of 5 stars

I used to buy tux mat

I used to buy tux mat. Never again. These are far superior. I like that you can customize it to an extent. Fitment was perfect. The riveted locks that go under plastic molding are in perfect spots. 100% will buy again.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Witamats Custom Car Mats

Witamats customer service is top notch! They were very focused on the details of my order, keeping frequent contact with me to make sure everything was in according to my specific custom wishes for my 2025 Hyundai Santa Fe. The mats themselves are extremely well made and give a touch a luxury to my car!
I highly recommend Witamats for your upgraded custom car mats! You'll be thrilled! I know I am!😊

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Quality

Great quality! The quality is above average compared to others that offers the same product, and the price competitive as well. I tried and bought three different items from different vendors, and this one has the best workmanship by far. I had however a little delay with the manufacturing and shipment due to back and forth, since this is a customized (i.e., size, measurement etc.), so ensure you provide all required information right (correct) the first time. Nonetheless, I am satisfied overall, once i saw the quality and workmanship of the mats.

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Very Poor Fit

I ordered the front, back, and trunk mats for a 2025 Kia K5 GT. When they arrived it was evident the fit wasn't even close. The rear floormat back splash rose several inches above the seat. The floor mats front and rear were about an inch too wide, running up the side of the floor wells. I emailed the company, with pictures, and stated I wanted a refund. I shipped the mats back in the original box. Today the box was returned to me with a note that says the company is out of business.

DO NOT ORDER FROM WITAMATS!!

23 June 2025
Unprompted review
Witamats logo

Reply from Witamats

Hi Robert,
Thank you for bringing this critical fit issue to our attention – we sincerely apologize for the oversight regarding your 2025 Kia K5 mats. At Witamats, we hold ourselves accountable for every customization detail, and we deeply regret this error.

**What we discovered:**
Upon thorough review by our engineering team, we confirmed that the 2025 Kia K5 is offered in **two distinct versions in the US market**:
- Front-Wheel Drive (FWD)
- All-Wheel Drive (AWD)
**The rear mat molds differ significantly between these versions**, explaining the mismatch you experienced. This was our team's oversight, and we take full responsibility.

**To resolve this immediately:**
✅ Option 1: We will **express-ship corrected FWD mats** to you at no cost .
✅ Option 2: If you prefer, we will refund of your payment for both front and rear mats.

**Our commitment to you and all customers:**
We've updated our vehicle compatibility database and added dual-version alerts for Kia K5 orders. This ensures "Perfect Fit Guaranteed" remains our unwavering standard.

Please reply to support@witamats.com with your choice . We are ready to act the moment we hear from you.

Sincerely,
The Witamats Quality Assurance Team

Rated 5 out of 5 stars

Satisfied customer

Just got these installed in my 2017 Cadillac XTS. The quality of the materials and the fit are outstanding. They are every bit as good as you advertised. Also the shipping was well within the time frame stated. I would recommend your product to anyone and will be purchasing again.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Great find on social media

I love my mats, quality is top notch. Customer service A++. The communication great. I've also had friends order there mat as there bday gift.
It may take a bit to get shipped but worth the wait .
Amazing find , this company is worthy of my time writing a review.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Floor mats

I recently ordered a set of Witamats for my 2024 Mustang Dark Horse. They came in a timely manor. I wasn't sure what to expect but I was extremely impressed with the fit and quality of the product. Installation was simple and it only took a few minutes. I will be ordering these mats again for my next car.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

I ordered Witamats for my Porsche 911

I ordered Witamats for my Porsche 911, having seem an on line advertisement. I placed an ordered, received an order confirmation via emai very straightforward. I just received them! They are truly outstanding. The quality is excellent, They really do fit the car like a glove. It’s rare to find a company advertising exactly what you receive. Would highly recommend anyone looking for a quality product to choose Witamats

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Witamats car mats!

I recently purchased a set of Witamats for my 2025 Toyota Highlander Limited 25th Anniversary Edition. The quality of the mats, the ease of installation and the elegant look far exceeded my expectations. If you're looking to upgrade the look of your vehicle and provide greater coverage and protect the interior of your vehicle, then Witamats are the way to go.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Witamats

Witamats are great for any vehicle and they fit well I would highly recommend them to friends and family.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Very Satisfied!

This team goes above and beyond to make the customer satisfied! I changed cars after my original order and they accommodated my request! The mats (double mats) are excellent and gives your car a whole new look. Very satisfied!

12 May 2025
Unprompted review

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