Wise  Reviews 287,916

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease of use, speed of transfers, and excellent exchange rates, often noting that it's much more affordable than traditional banks. Many consumers appreciate the clear communication and efficient process, making it simple to send and convert money internationally. People also highlight the attentive customer service and the continuous improvements to their services. However, some people mentioned issues with payments, particularly regarding transfers being put on hold or experiencing delays. A few customers also expressed dissatisfaction with customer service, citing unhelpful responses or difficulties in resolving specific problems, such as account access issues or discrepancies in transactions.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many praise the ease and convenience of... See more

User experience

Users describe positive interactions with the user experience, often highlighting its ease of use,... See more

Service

Consumers find service to be positive, highlighting its efficiency, speed, and reasonable fees for transfers,... See more

Price

Reviewers highlight positive aspects of price, with many praising the excellent exchange rates and reasonable... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express significant frustration, citing... See more

Based on these reviews

Rated 4 out of 5 stars

AMAZING service with VERY reasonable fees for wire transfers! No more worries about having to go to the bank and get charged an arm and a leg. Service is not always as fast as bank wires but if same d... See more

Rated 4 out of 5 stars

In the end the transfer went easy and fast. However, when it came to choosing the bank from the list you offer, my favorite bank - the German GLS Bank - was not among them. Though it is one of the... See more

Rated 4 out of 5 stars

As a newcomer lot to read. Searched to transfer Euros, suddenly I had an account in Belgium. Anyway - safeguard is understandable and its transaction had been quick and reliable

Company replied

Rated 5 out of 5 stars

Wise are consistently great in my experience. They have great prices. Really easy interfaces and just excellent clear communications. There are lots of crooks or quasi crooks in finance and lots of... See more


Company details

  1. Financial Institution
  2. Money Transfer Service

About Wise

Written by the company

160+ countries. 40+ currencies. Money without borders.

Visit Wise
Contact Us

Contact info

  • 1st Floor Worship Square 65 Clifton Street London , EC2A 4JE, London, United Kingdom

  • wise.com

4.3

Excellent

TrustScore 4.5 out of 5

288K reviews

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Rated 1 out of 5 stars
Wise  logo

Reply from Wise

Hi Yasir, we’re sorry to hear your transfer was cancelled. Transfers can be cancelled for various reasons, such as a name mismatch or missing information. We usually send an email explaining why and how to get your money back or restart the transfer. We explained more here — https://wi.se/canceltransfer-wise

Please check your inbox and spam folder for details. If you're still unsure, feel free to reach out to us via PM/DM over Facebook, X or Instagram; or else you can email/phone us here: http://wi.se/help so we can look into this for you. We're here to help!

Wise

Rated 5 out of 5 stars

My account was hacked and before I…

My account was hacked and before I figured it out Wise had closed the account, contacted me and refunded the money into my account within a few days. The only thing that was a hassle was once you are locked out you cannot get access so keep our ID number. But customer service was helpful

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Still my best

been almost a decade with wise and it turn out to be my best choice for transfers and multiple currency account. Really happy to have joined early and celebrate the growth.

20 April 2026
Rated 1 out of 5 stars

They closed the account

They closed the account, canceled a £563.96 transaction, and are still refusing to refund the money to Stripe.

I think this is one of the biggest scam transaction companies out there, and I only have a small amount. I know people who have had huge sums of money stolen from them unlawfully.

The dumbest thing they do is ask you to put your membership number in the complaint form!

How am I supposed to know that when your account is locked, and I can't log in?

That's how I see them, and it won't change.

"This money transfer company is full of hatred and racism."

I swear to it, but they don't show it, even though they know it 100%.

21 April 2026
Unprompted review
Rated 1 out of 5 stars

Still continues robbing money

Still continues robbing money, no answers for long time, not any messages and then starts different explanation when different person, how this scamming company can be, laundering money, UK gets money and war criminals can move money everything under dutch licence, this is not bank, nothing, only thieves

18 October 2025
Unprompted review
Rated 1 out of 5 stars

Random Scrutiny and Account Shutdown

I have had an account with Wise for several years and never had any issues until the beginning of this year, when the scrutiny started. My advice to you is this: the moment you receive the first warning of payments being returned to the sender, start preparing to close your account.

I feel deeply disrespected and offended for doing honest work, paying my bills, and then having them allegedly and randomly decide to scrutinize certain accounts and shut them down under the excuse of their internal policies. Meanwhile, colleagues of mine are not being subjected to the same treatment. It feels completely arbitrary.

If I had known this would happen, I would never have opened an account with this company. I lost an entire day changing payment details and informing my whole network of contacts that I would unfortunately have to switch providers. I tried to appeal, but within a few hours they told me it was not possible—just like that, as if I were some kind of criminal.

I obviously do not recommend them. Rudeness, lack of professionalism, and prejudice don’t even begin to describe the experience

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I’m glad that the bank staff are very…

I’m glad that the bank staff are very responsive, understanding, and try to help clients resolve issues quickly.

20 April 2026
Wise  logo

Reply from Wise

Hi Kateryna,

Thank you so much for sharing your experience! We’re thrilled to hear that our team has been responsive and helpful in resolving your issues quickly.

Providing great support is a top priority for us, and it’s wonderful to know we’re hitting the mark for you.

Wise

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