AMAZING service with VERY reasonable fees for wire transfers! No more worries about having to go to the bank and get charged an arm and a leg. Service is not always as fast as bank wires but if same d... See more
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In the end the transfer went easy and fast. However, when it came to choosing the bank from the list you offer, my favorite bank - the German GLS Bank - was not among them. Though it is one of the... See more
As a newcomer lot to read. Searched to transfer Euros, suddenly I had an account in Belgium. Anyway - safeguard is understandable and its transaction had been quick and reliable
Company replied
Wise are consistently great in my experience. They have great prices. Really easy interfaces and just excellent clear communications. There are lots of crooks or quasi crooks in finance and lots of... See more
Company details
About Wise
Written by the company
Contact info
1st Floor Worship Square 65 Clifton Street London , EC2A 4JE, London, United Kingdom
- wise.com
4.3
Excellent
288K reviews
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Prompt communication.
Prompt communication.
Polite and patient customer service. All queries answered satisfactorily.
17 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unfortunately
Unfortunately, I have no choice but to give 1 star, as the quality of Wise's service has deteriorated drastically over the past period.
My main issue is with the bank cards: the ones I ordered either never arrive at all, or if they do arrive, they don't work. This alone is completely unacceptable from a financial service provider.
To make matters worse, customer support is practically unreachable. When I do manage to get in touch, a completely useless AI bot responds — one that doesn't actually answer the question asked, but instead sends generic, irrelevant messages. They promise a callback, but never call back. Nothing can ever be resolved with them.
I was a loyal customer for years and used to happily recommend their service to others — now I'm doing the exact opposite: I'm warning everyone away from Wise and looking for an alternative.
I hope this feedback reaches the right people and that they make changes to this situation.
19 April 2026
Unprompted review
Reply from Wise
Hey, Robert!
And thanks for sharing your concerns with us. When it comes to the card's delivery, the estimated time can depend on the region you're ordering it to: https://wi.se/mywisecardhasntarrived, as well as whether there's been any delays with the local postal service. For any urgent orders, we also offer an option to use expedite delivery which would use a courier to get the card to you within 4 working days, and it can be tracked along the way.
As for using it, there's a couple of common rejection reasons explained here: https://wi.se/declinedtransaction along with some troubleshooting steps. We recommend having a look in case those help resolve the issue, although do note that there can be some regions our card's use is more limited: https://wi.se/whereyoucanuseyourcard which we're unable to change from our end.
If you'd like to get in touch then you can do so through our contact page here: https://wi.se/help, over email as well as phone call, should one option be preferrable to the other. For example, if you're having trouble with the email option or with the chat, we also have phone lines available as an alternative. Alternatively, you can contact us via private messages on our official Facebook, Twitter/X and Instagram channels as well.
Wise
easy and fast
8 April 2026
Easy to use and fast
17 April 2026
Never had a problem always precise with…
Never had a problem always precise with there experience fantastic
17 April 2026
Account closure communicated in a confusing and non-transparent way
Updated after Wise’s reply: unfortunately, their response does not reflect my actual experience.
My experience with Wise has been very negative.
I was told that my account would be closed, but I was not given a clear explanation why. The same email address is linked to both my personal and business account, and the communication I received was unclear and lacked transparency throughout.
What made the situation even worse is that when I opened the appeal link a few weeks ago, I was shown a message saying that I could not appeal this case. So in practice, despite what is now being suggested in their reply, I was not actually able to submit any appeal.
This is one of the main reasons why I found the whole process so confusing and frustrating. On the one hand, my account was being closed without a clear explanation. On the other hand, when I tried to challenge the decision, the system told me that an appeal was not possible for this case.
Even more absurdly, as of 19/04/2026, the website still showed me this message: “We’ll close your account on 25 November 2025. Remember to withdraw your money before your account is closed.”
This is clearly confusing, because it refers to a date that had already passed, which only increased the uncertainty.
I have kept screenshots of both the incorrect closure date and the message stating that I could not appeal, because I consider it very serious for a financial service to display such contradictory and confusing information on something as sensitive as the closure of an account.
When it comes to accounts, money, and access to funds, clarity should be the bare minimum. Instead, I experienced vague communication, contradictory information, and no concrete explanation. Their reply to my review did not resolve these concerns; if anything, it reinforced my impression that the handling of my case was inconsistent and unclear.
After reading other reviews, I saw that I am not the only one who has had similar issues, including concerns about funds being blocked. This experience has seriously damaged my trust in the service.
I would not recommend Wise to anyone looking for transparency, reliability, and clear customer communication when dealing with their money.
18 April 2026
Unprompted review
Reply from Wise
Hey, there.
We can certainly understand the concern in this type of situation, so please allow us to offer some context. While transparency is one of our key goals, we do have to adhere to financial laws and regulations alongside it, meaning that there can be some scenarios where we can't disclose the exact cause for the account to be closed. This is explained in our Customer Agreement under 8.5: https://wi.se/customeragreement as the notice being given where possible, "unless notifying you would be unlawful or compromise our reasonable security measures."
With that said, it's certainly unusual for the banner to denote an incorrect date. If you've previously submitted an appeal: https://wi.se/appeal and it's still being reviewed, it's possible the closure delay could be due to that, as our team is still looking into a final decision. Otherwise, if you have both a personal and a business account, we recommend checking to which account this applies to, should only one have been closed but not the other.
The same can be said regarding any account statements, since transfers for either profile would only show up under their respective activity list — It wouldn't be possible to download a business statement while logged into your personal profile, for example.
We hope this offers some insight, but should it not help, then our support team is still here for you: https://wi.se/help. They'll be able to advise on any appeal status, whether one or both accounts are or will be closed, as well as assist with downloading statements (up to the date of closure).
Wise
So easy and straightforward to use
So easy and straightforward to use. Rates are always excellent.
19 April 2026
All the best
19 April 2026
Excellent
Lovely service,made so fast.I wasn't accepted that day and when received someone was very happy.
16 April 2026
Really easy to use
Really easy to use. Multi currency accounts. Both android application and website are clear and simple. Fast and economical. Efficient and effective. Timely. Clear and fast communication.
I wish they would provide interest on larger deposits.
16 April 2026
Quick and easy as uusual
15 April 2026
Reliability par excellence
Reliable, simple great rates
Been with these guys for years, which says it all.
19 April 2026
Excellent!
16 April 2026
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