Win Rent Reviews 203

Not reliable at all. Charged us for additional taxes which were not applicable. When asked why - they neither picked up the phone, nor answered emails

Unprofessional, liars, fraud, u name it

Overall great experience. Great car for a really good price, easy pick up, easy return. Staff was friendly all the way through.
A little slow on the deposit return, but apparently due to circumstances out of Winrent's control

Pleasant staff, excellent car, even given the choice of auto or manual. No fuss on return just a total pleasant experience, just what car rental should be. Well done to the staff @ Brindisi Airport

Filthy unprepared car full of McDonalds' wrappers, drink bottles and sweet wrappers. Oh dont forget the bay's nappy! Only 3/4 full when policy is ful to full and NOT repeat NOT on the terminal as described.

Not the best cars and if they broke down in the middle of nowhere, they do not only provide the worst service (very difficult to even get the car towed away) but also charge you for some ridiculous things.

Including surcharges for the gas since you couldn't fill the tank anymore - after all your car breaks down in the middle of nowhere. WinRent then does not charge market prices for the gas but almost doubles the price and adds a hefty service charge.
They also do not at all reimburse you for how you get to the next station to get a new car.

Their service team also is not really interested in helping you, so good luck trying to reach them over and over again and negotiating a solution. Hopefully this isn't during the evening when you can't reach them at all and you need to walk 10 km to the town you stay in ;)

Highly recommend getting a car from a different company!

Do not rent at winrent!

A very bad service!

We were very late for our car rental and in hesitation went for win rent for the first time.

It proves to be a wonderful decision,

+ processing was easy,
+ we got the right advice for adding full insurance and removing car
booster seat for our daughter.
+ given discount while adding 2nd driver
+ we got Renault decent, nice car with all comfy stuff
+ drop off was in seconds

Dishonest,
Ref Richiesta nr. 392534 Contratto 48199 / D8 del 03/06/2018

Will keep your payment details and help them self,

Will refuse to give any proof of extra payments taken,

Fraud

Just read winrent replies to reviews, clearly missing the point.

Winrent charged me an insurance (supercover) that I don´t ask for. In addition, the rental agreement describes explicitily this insurance as includes in the rate. Is it include in the rate but win rent charged an extra fee of 400 euros?!

Rented from Win Rent through Holiday Autos on a recent trip to the Amalfi Coast and basically I can sum up the experience as one of legalised robbery!! Received an upgraded car initially as booked car not avalilable (so far so good), but the Suzuki Baleno offered was dirty inside and had lots of scuffs and scrapes all over the car which I was assured was already documented on the papaerwork. When I tried to verify this I was pushed along to accept the car as delivered by the impatient delivery driver so had no real option but to accept. On return was left at the desk whilst the Win Rent rep took a full 15 minutes to examine the car and on her return pronounced she had noted 3 additional small areas of damage on the car - uncorroborated. It beggars belief that anyone could have detected more minor damage and state that this was new when the car had so much damage on it in the first place!! Luckily I had taken out full insurance so should get all the money back but this is very sharp practice and a way for Win Rent to generate an income from what is essentially a scam - legalised robbery!! Will never use again and will give Win Rent the kind of review they deserve - AVOID.

Got charged a 40 euros+VAT 1 week after the deposit was transferred back to me for "Out of hours" pick up. This has never been mentioned to me at any time. even though this kind of charges are stated in tiny letters in the Ts &Cs, this is terrible practice from Win Rent that at no point during the booking or hiring process I was clearly made aware of this risk ! Plus I was directly debited from my account with no explanation whatsoever.. This is dishonest behaviour.

I recently rented a car in Sicily.
Having had several very negative experiences of car hire abroad, I decided to do some research.
Recently there have been changes to how information on car hire sites must be presented but it is still very confusing.
Every car hire company and every comparison site has extremely negative feedback.
Both the comparison site and the rental firm that I chose had reviews telling customers to avoid them.
In the end I chose carrentals.co.uk and winrent because both had some good reviews whereas most have no good reviews. Winrent also has been replying to bad reviews with explanations and I thought that this at least showed some sort of a desire to protect their reputation and a willingness to explain their behaviour.
Winrent was not the cheapest price and I chose to pay for Excess Reimbursement.
Surprisingly my experience with Winrent was entirely positive. It was a friendly and non confrontational service on collection and return. I was even given a discount on the charge for an extra driver. This was the only payment needed at the desk and I was informed of it before arrival.
An additional cover/service was suggested at the desk but it wasn't pressured and I simply declined it.
I would have given 5 stars but am aware that I may just have been lucky.
The industry needs a complete overhall. I expect this car rental review to be one of VERY few good ones on the Trustpilot website.

Booked a car from WinRent online, for 3 days, from Turin Airport. Arrived at the desk, - no queue! Guy behind the desk did the paper work - no hard sell to upgrade, purchase any extra insurance (I had already purchased it online in the UK) - what a pleasure! The whole thing took about 10 minutes and we were away, in a brand new Citron C3 with 1500 k on the cloak. So I give WinRent full marks.
Hopefully there will be no sting in the tail in a months time when I find that money has been taken from my card for some spurious reason!

Been quite put off by the bad reviews, I was very skeptical but I must review that We had an excellent experience with win-rent in Cornelia, a town just outside Rome 2018- brand new car, & excellent customer service, with plenty advice & tips. Would definitely recommend!!! so it just goes to show not all win-rent experiences are the same... just glad I had a good experience

Booked through Vehicle rent (would recommend this way) service was quick at Olbia airport as there was no queue. Staff weren’t particularly friendly which was the main downside so didn’t feel like I could ask all the questions I wanted. However I did all that was asked of me and was thorough in my own checks, and they did what was asked of them. The car was clean and in good condition, and overall was pretty stress free.

Avoid WinRent! I had problem to return my deposit of 1000 euro. After I had to call WinRent 3 times and my bank , they return my deposit. My card was charged with 80 euro's extra. When I asked why they did that, they said the car wasn't clean. My car was clean, I drive only from Olbya airport to Alghero airport, it 's 120 km.Another reason is because I picked the car up to Olbia airport and drop car to Alghero airport.That price wasn't in my mail which I got from rental car company. Petrol for car from Olbya to Alghero I paid only 17 euro. For me this is a robbery. I don't understand how WinRent is not closed after so many bad reference . In Norway company like this will be closed

I used this company in January of this year and I regret the experience ever since. The process at railway station desk was fine and polite but it ended there . Went to collect car was not clean staff very unhelpful was told to check car myself and Mark sheet pointed out the fuel was not full was told to bring back same level.Felt so uneasy about whole experience i returned car early full of fuel when i asked member of staff sign form he refused and was very rude. Was glad thr whole ordeal was over it put me of Italy for good..
But this morning while checking my bank account I noticed a charge from this company of 40 euros 5 months after I have tried to contact company but no success.

I had booked a Jeep Renegade for 8 days in Venice airport, through a broker (Rentalcars.com). When I picked-up the car, the Jeep was actually replaced by a Mercedes class B. Recent and well equipped but nothing to do with a Jeep Renegade. This created problems because my plan was to drive in the mountains and occasionally on dirt roads.
I called the broker and spent one hour at the WinRent desk but nothing could be done. The agent, who started to become impolite, was repeating endlessly that the Jeep Renegade and Mercedes class B were the same category.

In addition, I told them that I would return the car late and I was ok to be charged an extra day. I asked if I should contact the broker. They responded saying that there was no need and that the broker would charge me the extra day. This ended-up being a lie and I finally got charged directly by WinRent for an amount equivalent to 2.3 days at the initial rate. I have opended a case which is pending.

Overall I would not recommend using WinRent unless you don't care which kind of car will be assigned to you.

Worst employee ever at the winrent desk in Pisa. She was unfriendly, slow and rude. Her English was really bad. We allready booked and payed the car trough Rentalcars.com like we always do. For the first time we were not happy and decided to call Rentalcars on the spot and asked them to change our booking to Hertz. The employee at Hertz was great and we never are going to book at Winrent again.