Winpatrol was a once truly great indie…
Winpatrol was a once truly great indie software company with a great individual running it (Bill Pytlovany). For personal reasons, Bill had to sell his company at the end of 2014. All was well initially and there were even new products (Winpatrol Firewall being a superb piece of software).
However, I had an issue with Winpatrol Firewall early in 2016 so logged a support ticket. The initial response was that it was being worked on and a new version would be released sooner than I may expect. Since then all support requests have received no response (and no bounce message) and there have been no new releases to the software lineup since around May 2017.
My existing software is still functioning but I would warn any potential new users to be wary, as should you encounter any problems then it looks like you are on your own!
I have given two stars as the software is still very good. However, the total lack of support and updates is simply unacceptable.
It wouldn't take much effort to redeem the situation but only time will tell if Ruiware LLC (the company now behind Winpatrol) will make the effort and I hope they will.