Winna is decent overall and the site runs smoothly, but I’m a bit disappointed after looking more closely at some game outcomes. A few results didn’t seem to match what I expected based on the probabi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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I'll keep this simple because I've already wasted enough time on this platform. From day one I struggled to claim my initial welcome gift. A week of jumping through hoops, following up multip... See more
Company replied
My main frustration with Winna was dealing with support. When players are risking real money, they deserve clear answers about how games work. Without transparency and proper explanations, it’s har... See more
Company replied
Company details
Written by the company
Winna is the ultimate crypto casino experience. Instantly deposit and withdraw Bitcoin, Ethereum, and more. Explore over 5,000 games, including Slots, Live Casino, and Sports Betting. Secure, fast, and packed with exclusive bonuses – win big at Winna.com!
Contact info
Costa Rica
- support@winna.com
- winna.com
3.2
Average
743 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Winna has become my go-to platform for…
Winna has become my go-to platform for playing casino games. Has great bonuses, a friendly community, and the best VIP hosts and support staff. It feels like the most “fair” out of every place I’ve played, and it’s going to be a top contender for a long time coming.
27 February 2026
Unprompted review
Reply from Winna
Thank you so much for youreview! We truly appreciate your kind words. 💙
Reply from Winna
Thank you so much for your 5-star review! 💙
Lost over 11k $ over a period of 3…
Lost over 11k $ over a period of 3 months without winning even months once I tried to cash out the remainings they put the withdrawal in review I waited it was processed months later I want to withdraw again after waiting for approval I just quit the approval and gambled the money good tactics from them but the rtp on slots are unmatched losing 11k without getting a 5x bonus buy in 3 months (except on the lowest buy where I got 12x once) is straight out scam, I asked for a lossback bonus they say they dont issue it before platinum so on their rtp you need to lose probably 50k to get a lossback bonus
Username Babyruffy
21 February 2026
Unprompted review
Reply from Winna
Hello There,
First, we want to assure you that our slot games operate using certified Random Number Generator (RNG) systems that are independently tested to ensure fairness and stated RTP levels. Outcomes are not adjusted based on individual player activity, wager amounts, or withdrawal requests.
Regarding your withdrawal, all cashouts are subject to standard review procedures for security and compliance purposes. These reviews are in place to protect both our players and the platform.
We’re sorry if the processing time caused frustration, but there was no intention to delay or influence your gameplay decisions.
Lossback bonuses and VIP rewards are structured based on clearly defined tier criteria. While certain benefits begin at specific levels (such as Platinum), this is part of our transparent VIP program structure and applies equally to all players.
That said, we truly value your feedback and would like to review your account in detail to address your concerns properly. We will be reaching out to you via email shortly to discuss this privately and go through your gameplay and withdrawal history together.
Winna Team
Hi can you please reply to my email it…
Hi can you please reply to my email it has been 5 days and no response
19 February 2026
Unprompted review
Reply from Winna
Hello,
Thank you for your message.
We have already responded to your email, and everything is in order with your account. Please kindly check your inbox.
If you still need any assistance, feel free to contact us again. we’re here to help.
Best regards,
Winna Team
×××××BIG SCAM ×××××
They are really a scam, I had two reviews but they didn't answer or they lied when we answered. Even if you chat with support or email them, they don't answer. I'll leave the previous two reviews below.
Edit :
As you can see, in the response they said would raise the problem with me, but like a previous reviewes, they just lied and didn't respond or send a message.
24 February 2026
Unprompted review
Reply from Winna
Hello There,
Thank you for providing your feedback.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
We are committed to transparency and resolving any issues, and we’re confident that once your case is reviewed, your concerns can be clarified or addressed appropriately.
Winna Team
Reply from Winna
Thank you for your review and 5-star rating! 💙
Love it made a bunch of money
14 February 2026
Reply from Winna
We’re glad to see your positive experience! 💙
by far as today i have seen that casino…
by far as today i have seen that casino is riging their own roulete i made about 2 or 3 dollarsa today and suddenly only big numbers started droping in roulete which on any bet i would do it was giving the completely opposite to loose this casino is shady and not good cheating your own customers with that type of riging algorithm which was set up to do that eventual thing
you win 2 3 dollars run away for a week cause when you try it again it will make sure it will take all your money but thats what cassino are for to rip you off
21 February 2026
Unprompted review
Reply from Winna
Hi there,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your recent experience.
We want to assure you that our roulette games operate using certified Random Number Generator (RNG) systems, which are independently tested to ensure fairness and randomness. The outcomes are not influenced by individual player activity, bet size, or previous results.
We understand that short-term results in games like roulette can sometimes feel frustrating, especially after a small win followed by losses. However, these outcomes are purely random and not controlled or adjusted against any player.
We would genuinely like the opportunity to review your gameplay and address your concerns properly. We’ve asked for some additional details so we can investigate further.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a thorough review.
Kind Regards,
Winna Team
Solid newer option in the crypto casino space …
I am an avid crypto casino player and recently switched to winna from shuffle. So far I am really enjoying it. Slots seems fair same with originals. I appreciate the variation on dice, mines and house BJ. I’ve wagered a little over 20k and am silver vip. The weekly/monthly's are on par with stake and others. So far so good! Going to keep playing here for a while. Deposits and withdrawals are near instant and vpn friendly which is nice.
5 February 2026
Reply from Winna
Thank you for taking the time to leave a review! 💙
10/10 Casino
Winna is honestly one of the only online casinos I would give a 10/10. The support at Winna is very good; they reply almost instantly and are always helpful, no matter the problem. The deposits and withdrawals only take seconds to arrive, and they are very nice when it comes to late withdrawals, as they give you a small bonus for the wait. Some other things that are good about Winna are the originals; they have a decent variety in the games, and they simply look high-quality. 5 Stars I would recommend.
20 February 2026
Reply from Winna
We appreciate you leaving this review! 💙
I enjoy playing
10 February 2026
Reply from Winna
Thank you for sharing your feedback :)
We truly appreciate it
Long term player here and affiliate .
Long term player here and affiliate .
Long term player here and affiliate .
Was promised 7500$ bonus when I got to 1 million wagered here
However I haven't had a reply from the owner for months who told me to message him when I got to this milestone and support are saying I'm not due this bonus .
Have stopped playing here for this reason as well as my friends until rectified .
Username joshf93
17 February 2026
Unprompted review
Reply from Winna
Hello There,
To ensure your concerns are addressed properly, we will review all relevant information regarding your milestone and bonus entitlement.
Since this is a sensitive matter, we will reach out to you privately to discuss your case in detail and work toward a resolution.
You can also contact our Customer Support team directly and reference your Trustpilot review, your message will be escalated to our Complaints Team to ensure it’s handled with priority.
We are committed to resolving this matter fairly and appreciate your patience while we clarify the situation.
Kind Regards,
Winna Team
leave now, while you still can
ok, this site has gone from 100 to 0 real quick!! i feel like communication is the key especially on a gambling site, but not here. Takes couple days to even get an answer. Even the owner "Paul", i dont know if he has no time management, but what he said will do today, takes days, weeks, or just ignores it. How can someone who owns/manages a casino site doesnt keep his word, smh.
also whats with these special treatments? aldo? just because he a high roller?
14 April 2025
Reply from Winna
We appreciate you leaving this review! 💙
Winna.com is THE BEST anonymous crypto place to play
Winna has been good to me honestly. I came from jacksclub which had terrible bonuses. Winna.com is my go to anonymous crypto casino with instant withdraws. I mean instant. As fast as your chosen coin can confirm on chain. There's no verifying and we gotta check with the gaming company and get all types of info on you. No. Deposit and withdraw instant. Second, winna.com has a great bonuses. Weekly, monthly, pre- monthly, quarterly, and also monthly fee bets and free spins. Some of those are for higher tiers but it is easy to climb fast. Their vip hosts are great. Their customer service is amazing. They have great originals. Twice daily free money codes drop on telegram (with wager requirements over 7 days) and the community in chat is second to none. Always fun. I love it there and I'm not leaving. Username- Jewstin ....hit me up
15 February 2026
Unprompted review
Reply from Winna
Thank you very much for sharing your experience with us. We are happy to have you . 💙
Skemsite
Want u to post good reviews for little moneys next time dont be cheap buncha skemmers
4 February 2026
Unprompted review
Reply from Winna
Hello,
We have already reached out requesting some additional information so we can investigate your case thoroughly. Please rest assured that we are fully committed to resolving any issues and addressing your concerns as quickly as possible once we receive the necessary details.
Alternatively, you are welcome to contact our Customer Support team directly and mention this review. Your message will be redirected to our Complaints Team for priority handling, and we are confident that the matter will be clarified and resolved appropriately.
We would appreciate if you could provide further information so we can address your issue accordingly.
Winna Team
This is my #1 go to casino
This is my #1 go to casino. With VIP transfers, which is a huge plus, weekly bonuses, monthly bonuses, and a ton of other continual promotions this has become my daily main casino. Staff is always helpful, rewards are generous and the game selection will keep you playing day and night. I have played and still play at many online casinos, but today Winna is my #1. I highly recommend you give them a try.
8 February 2026
Reply from Winna
Thank you for your positive feedback! 💙
“Winna’s been a blast—smooth crypto…
“Winna’s been a blast—smooth crypto deposits, tons of games and VIP bonus’s throughout the entire month. Big props to Sajad as host—he’s super responsive on chat, leaving you feeling like your not just a number. No fake energy, just solid help when you need it. Payouts hit fast too. If you’re into crypto casinos, this one’s worth a spin. 5 stars.”
14 February 2026
Unprompted review
Reply from Winna
Thank you for taking the time to leave a review! 💙
Winna is good vpn transfer was easy
23 January 2026
Reply from Winna
We appreciate your 5-star review! 💙
Proud to be a part of the WINNA FAM
Proud to be a part of the Winna Fam/community! This casino has not been given an oz of the rave that it should be. 5 ⭐'s in game selection, game providers, promotions, and their VIP tiers are too notch and from my opinion way easier to reach level up goals than most SC casinos. I'm unsure about Fiat purchase/redeem but this casino in particular has lightening speed crypto withdrawal and no cutoff to daily withdrawal limit unlike every other SC or general casino that does.ultimately we will wrap it up very their good and accurate RTP rates. You are silly to not be apart of this awesome casino/community 💯❤️
14 February 2026
Reply from Winna
We appreciate your kind words and support! 💙
Really good service I have had
14 February 2026
Reply from Winna
We’re glad to see your positive experience! 💙
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