Mixed feelings at the minute but overall I feel it's a great online slots site. Regular bonus hits which is great and customer service has always been nice and helpful. I had to provide documen... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service on live chat is very helpful. I’d just appreciate a bit of prior warning before they excluded my account but it’s all sorted now. It’s a good site apart from sporadic glitching. A... See more
Company replied
Kind and nice staff (Denisa M) but had to get another department to fix my issue so its still ongoing
Company replied
Jose David really went an extra mile to help me out today. I’m really happy with the outcome which only happened with his help so thank you
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Company details
Information provided by various external sources
Play 100's of the BEST Online Slots, Get 30 FREE Spins - No Deposit Necessary! Enjoy Big jackpots & Hot promotions. Powered by Wink Bingo (T&Cs apply)
Contact info
United States
- winkslots.com
3.9
Great
305 reviews
Replied to 86% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Dealt with my query very quickly
Dealt with my query very quickly, very polite and extremely helpful.
15 March 2024
Unprompted review
Awful communication re withdrawals
Awful communication regarding withdrawals. Slow verification process & feel ignored. I understand completely verification checks are important, however I have been chasing up my withdrawal for weeks now with poor communication, and hear nothing for days on end. Hopefully I will be able to update this review with an outcome soon - but currently I am left feeling completely ignored with no clear understanding of what is going on whatesoever.
Update - apparently my verification has now been approved but still no updates on withdrawal. Constant phone calls and emails and poor responses. Will update once sorted hopefully
12 March 2024
Unprompted review
Reply from Winkslots
Hello,
We apologize if you have experienced any inconvenience as a result of our verification process. As a conscientious operator in our industry, it is essential for us to perform regulatory checks at various intervals to verify our customers' details.
To ensure a secure and fair gaming environment, we request various documents that satisfy both our internal policies and regulatory obligations. Although we recognize the potential disruption, we believe it is essential to maintain a responsible gaming experience for all.
We would be more than happy to investigate your case and seek a speedy resolution. To that end, we have reached out to you privately to request additional details.
Kind regards,
Wink Slots Team
Withdrawal Delay
I am currently waiting for a large withdrawal. I have experienced the same issues I am currently just providing my bank statements for 6 months and I have been trying to make my withdrawal for 3 weeks.
I just want someone to email me back or get on the phone and communicate with me. Obviously it is very concerning as it's a large amount of money.
**NOW RECEIVED AN EMAIL SAYING 7 DAYS TO GET A DECISION - WHAT IS. THERE TO DECIDE. I'VE WON THE MONEY AND WISH TO WITHDRAW IT??** PLEASE ADVISE ME AS TO HOW YOU HAVE REACHED OUT I'VE NOT GOT ANY EMAILS OR MISSED CALLS
23 February 2024
Unprompted review
Reply from Winkslots
Hi Sean!
We are sorry to hear that there has been any disruption caused by our verification process.
As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.
This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers and is not something we will apologies for.
We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you privately to collect some more details.
Kind Regards,
The Wink Slots team!
Great service helps me when I needed
Great service helps me when I needed
11 March 2024
Unprompted review
Reply from Winkslots
Hello and nice to meet you Doina!
First of all, allow me to say thank you for this amazing review!
We always strive to provide the best services the online bingo universe has to offer, and I am glad to say that we hit the mark often.
Your feedback is a testament to our colleague's hard work and passion for giving a helping hand.
Once again thank you and hope to see you soon enjoying the games you love!
The Wink Slots team!
Reply from Winkslots
Hello Shane!
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Wink Slots Team
I won over £2,000 in winnings
I won over £2,000 in winnings. I tried to withdraw my funds and I ended up jumping through loops when providing ID. I gave them my driving lience, Bank statements, proof of address ect. They then stopped replying back to me. my aaccount has been blocked and Emails are being ignored. its taken just over a month now and i still havent been paid my winnings.
8 February 2024
Unprompted review
Reply from Winkslots
Hi Chris!
We are sorry to hear that our verification process has caused any inconvenience. As a trusted operator in our industry, we must perform regulatory checks to verify our customers' details at different stages of their experience with us.
To ensure a secure and fair gaming environment, we request various documents that satisfy both our internal policies and regulatory obligations. Although we recognize the potential disruption, we believe it is essential to maintain a responsible gaming experience for all.
We are eager to investigate your case and resolve it as quickly as possible. We have contacted you privately to collect more information.
Best Wishes,
The Wink Slots team!
Live chat advice amazing
I chatted with the live chat and the lady Alina p was so helpful and very fast at sorting out my problem was very polite definitely would use this live chat again
18 January 2024
Unprompted review
Reply from Winkslots
Dear Sharon,
I wanted to take a moment to express my gratitude for your recent review of our services at Wink Slots. We are so glad to hear that you had an enjoyable experience playing with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back at Wink Slots soon for even more exciting experiences!
Best regards,
The Wink Slots Team!
My free spins didnt activate on my…
My free spins didnt activate on my account so I contacted customer service using live chat and spoke to Elena and she was very helpful and sorted it out in no time at all
Very good experience
14 January 2024
Unprompted review
Reply from Winkslots
Dear Joanne!
I wanted to take a moment to express my gratitude for your recent review of our slots and bingo games at Wink Slots. We are so glad to hear that you had an enjoyable experience playing with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back at Wink Slots soon for even more exciting games and prizes!
Best regards,
Wink Slots team!
Still yet to have any contact from wink…
Still yet to have any contact from wink slots despite my previous review on 11/12/23, all I received was an email asking for my contact details which I responded to immediately and I was never contacted.
13 January 2024
Unprompted review
Reply from Winkslots
Hello and nice to meet you, Laura!
We strive to respond to all members in a timely manner.
As such we have taken the time to reach out to you in private once more and provide as many details as possible regarding the issue you are facing in order to provide a swift resolution.
We hope to hear from you soon and we wish you a great week ahead!
The Wink Slots team!
Had an issue with a promotion
Had an issue with a promotion, spoke to a very helpful lady called Violeta T she dealt with the issue swiftly and credited me with my 30 free spins. Excellent service.
7 January 2024
Unprompted review
Reply from Winkslots
Dear Annmarie!
I wanted to take a moment to express my gratitude for your recent review of our slots and bingo games at Wink Slots. We are so glad to hear that you had an enjoyable experience playing with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back at Wink Slots soon for even more exciting games and prizes!
Best regards,
Wink Slots team!
I have been playing with Wink Slots a…
I have been playing with Wink Slots a long time win on 14th of December an I have been asked for documents after documents which I have did an still no replys or my documents still not verified I am sick of it everyday on live chats emailing an getting nowhere or no replys I can't gave any more documents than I have gave license birt certificate bank statements picture of cards an even evidence to prove a lost card also. I am disgusted with it so I am
14 December 2023
Unprompted review
Reply from Winkslots
Hello and nice to meet you, Gavin!
We are sorry to hear that there has been any disruption caused by our verification process.
As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.
This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers and is not something we will apologies for.
We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you privately to collect some more details.
Kind Regards,
The Wink Slots team!
Catalina was really genuinely sound tbh…
Catalina was really genuinely sound tbh and very empathetic and helpful and dealt with my issue professionally and I was very satisfied
21 December 2023
Unprompted review
Reply from Winkslots
Hello Myes,
Thank you very much for taking the time to share your thoughts on your recent experience playing our slots and bingo games at Wink Slots. We are delighted to hear that you had a great time with us, and you have received the help you needed.
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, we wish you Happy Holidays and we hope to see you in the New Year with more exciting games and prizes!
Kind regards,
Wink Slots team
Still haven’t had any money approved…
Still haven’t had any money approved after numerous phone calls and emails still been told the same thing been escalated to high priority but still waiting was told Monday would be Tuesday Tuesday would be today just a joke and now also you’ve blocked
My account absolutely joking like
19 December 2023
Unprompted review
Reply from Winkslots
Hello Marc,
Thank you for taking the time to provide us with feedback on our withdrawal process. We are continuously striving to improve our customers' experience on our site, and we are grateful for the opportunity to do so.
We understand that timely withdrawals are important to our customers, and we are proud to say that we have been processing withdrawals seven days a week for some time now. However, due to a few external factors, our weekend service is currently operating at a reduced capacity.
We want to assure you that we are committed to providing a speedy and reliable withdrawal process. That is why we are excited to announce that we will be introducing internal enhancements in the coming months to make withdrawals even quicker and more consistent, 7 days a week.
With all this in mind we heard you and we have reached out in private regarding this matter.
Hope to hear from your soon!
Best regards,
Wink Slots Team
Been playing and winning a little for a
Been playing and winning a little for a while now and finally win big now I have to do ID Verification. Been told about 3 days. 15/12/23
If I get my winning I’ll update, If not I’ll probably cry.
ID verification done Despina V advised 1-3 business days to get money now, Very helpful staff. 17/12/23
Still no update and withdrawal not been approved 18/12/23
Money has been received, extremely happy! 18/12/23
15 December 2023
Unprompted review
Reply from Winkslots
Hello Rhys,
We wanted to take a moment to thank you for your amazing review of our platform. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
We wish you Happy Holidays and a Happy New Year!
Best regards,
Wink Slots team
Terrible site
Terrible site , takes me up to £350 to get a bonus . Bonus payouts range from 20-£32 . Awful site .
11 December 2023
Unprompted review
Reply from Winkslots
Hello Gareth,
Thank you for your review and sorry to hear you haven’t had much luck on our site recently.
Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes.
Their randomness is reviewed by an accredited independent party to ensure they are random and fair.
We are as always happy to review your play and where possible to advise you on how you can get more bang for your buck the reduce the need for you to deposit more in order to enjoy your time with us. For that you can always reach us via 24/7 live chat or over email at support@bgdfbrands.com .
Kind regards,
Winkslots
The best and was giving the right…
The best and was giving the right answers.
Plus , very respectful and polite person
28 November 2023
Unprompted review
Reply from Winkslots
Hello Natalia,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you had such a enjoyable interaction!
At Wink Slots, we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Best regards,
The Wink Slots team!
Marian has answered my questions with…
Marian has answered my questions with grace and I really appreciated the time and effort she has put in to try and help me x
24 November 2023
Unprompted review
Reply from Winkslots
Dear Denis,
I wanted to take a moment to express my gratitude for your recent review at Wink Slots. We are so glad to hear that you had an enjoyable experience with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back at Wink Slots soon!
Best regards,
Wink Slots team!
Friendly quick response
21 November 2023
Unprompted review
Reply from Winkslots
Hello and nice to meet you, Samuel!
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you had a pleasant experience with one of our agents.
At WinkSlots, we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Kind Regards,
The Wink Slots teams!
Won £20,000 on 12/11/2023
Won £20,000 on 12/11/2023. I have sent all the requested documents over to the security department at broadway gaming. They have since requested the same documents.. I have resent the documents including bank statements, proof of Apple Pay deposit. Proof of address.. passport. It has been 9 days now and I am still waiting for my money. I was told 2-3 days latest. I have all
Screenshots of the live chats. They just keep telling me the same thing. I have just looked at the reviews for broadway gaming and wow. I feel sick. Seems like they don’t pay anyone out. I will happily change my review to 5 stars if I receive my winnings but i am not hopeful. To do this to people so close to Christmas is just devastating and this company will have a lot to answer for if I do not receive my winnings.
UPDATE- I received my winnings !! I am absolutely over the moon thank you wink slots !! ❤️🎉😫
12 November 2023
Unprompted review
Reply from Winkslots
Hello and nice to meet you, Rachel.
Thank you for taking the time for sharing your happiness and provide us with a tremendous review!
We are glad to hear that your winnings have gone through just in time for the holidays, so you and your family can enjoy one of the best times of the year!
Kind Regards,
The Wink Slots team!
Perfect help
14 November 2023
Unprompted review
Reply from Winkslots
Hello and nice to meet you, Bethen!
We want to thank you from the bottom of our hearts for your kind words.
We are glad to hear that our agents were able to assist you with any issues you had encountered,
And now you can enjoy our services to the full extent!
Kind Regards,
The WinkSlots teams!
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