Mixed feelings at the minute but overall I feel it's a great online slots site. Regular bonus hits which is great and customer service has always been nice and helpful. I had to provide documen... See more
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Review summary
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The customer service on live chat is very helpful. I’d just appreciate a bit of prior warning before they excluded my account but it’s all sorted now. It’s a good site apart from sporadic glitching. A... See more
Company replied
Kind and nice staff (Denisa M) but had to get another department to fix my issue so its still ongoing
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Jose David really went an extra mile to help me out today. I’m really happy with the outcome which only happened with his help so thank you
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Company details
Information provided by various external sources
Play 100's of the BEST Online Slots, Get 30 FREE Spins - No Deposit Necessary! Enjoy Big jackpots & Hot promotions. Powered by Wink Bingo (T&Cs apply)
Contact info
United States
- winkslots.com
3.9
Great
305 reviews
Replied to 86% of negative reviews
Typically replies within 24 hours
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They take for ever to process your…
They take for ever to process your withdrawal but every other site iv tried it’s done within a day
22 December 2024
Unprompted review
Reply from Winkslots
Hi Laura,
Thank you for taking the time to provide us with feedback. We understand that a fast withdrawal process is crucial to our customers' satisfaction, and we are committed to streamlining the process whenever possible. The speed at which you receive your withdrawal may also depend on the payment method used.
We have reached out to you through the TrustPilot form, and would be happy to look into this for you and see if there anything we can do to improve our service and your experience of the site.
Kind regards,
Wink Slots Team
great consumer service
great consumer service. The person there Alin was very quick and knowledgeable. A no nonsense place, maybe smaller than others but with a tons of games and not the regular dishonesty in this business
16 December 2024
Unprompted review
Reply from Winkslots
Hello,
Thank you very much for taking the time to share your thoughts on your recent experience. We are delighted to hear that you had a great time with us!
At Wink Slots, we take pride in offering our players a fun and engaging gaming environment, and we're thrilled that we were able to provide you with an enjoyable experience. Your positive review is a testament to the hard work and dedication of our team.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
Wink Slots Team
Alien d help me with any issues
12 December 2024
Unprompted review
Reply from Winkslots
Hello, Adrian!
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed the support offered by our team.
At Wink Slots, we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you.
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for choosing to play with us.
Best regards,
Wink Slots Team
I have been approved my documents for…
I have been approved my documents for first time is been 2 years ago this time I have withdrawn some how I have to prove my documents again
11 December 2024
Unprompted review
Reply from Winkslots
Hello,
We are sorry to hear that our verification process has caused any inconvenience. As a trusted operator in our industry, we must perform regulatory checks to verify our customers' details at different stages of their experience with us.
To ensure a secure and fair gaming environment, we request various documents that satisfy both our internal policies and regulatory obligations. Although we recognize the potential disruption, we believe it is essential to maintain a responsible gaming experience for all.
We are eager to investigate your case and resolve it as quickly as possible. We have contacted you privately via Trust Pilot to collect more information.
Best Wishes,
Wink Slots Team
Reply from Winkslots
Hello Reagan,
We wanted to take a moment to thank you for your amazing review. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
Wink Slots Team
Speak to chat and they will help
Need to work on there time frames given for a verification said 1-3 days took 10 days but 11 days to get withdrawal
7 December 2024
Unprompted review
Reply from Winkslots
Hi there, Laura!
We sincerely apologize for any inconvenience our verification process may have caused!
As a trusted operator in the industry, we are required to carry out regulatory checks at various stages to verify our customers' details. These measures are essential to ensure a secure and fair gaming environment for everyone.
To comply with both internal policies and regulatory obligations, we may request specific documents during these checks. While we understand this might be inconvenient, these steps are vital to maintaining a responsible gaming experience for all our players.
We are committed to resolving your case quickly and have reached out to you privately for further details. Thank you for your understanding!
Best regards,
Wink Slots Team.
All I asked was fir a little goodwill…
All I asked was fir a little goodwill gesture and basically told no i olay the site alot and a very good customer ti be spoke to very rude like I'm a child a little back to have a pkay with is all I asked for as never recieve anything it's very disappointing 😠
6 December 2024
Unprompted review
Reply from Winkslots
Hi Emma,
Thank you for sharing your feedback with us. We’re truly sorry that we couldn’t offer a goodwill gesture this time. We understand how disappointing this can be, and we genuinely regret any frustration it may have caused.
While our options can be limited at times, we want to ensure you have the best experience possible. Please take a look at our promotions and offers page, where you can find a variety of bonuses that might enhance your experience with us.
We appreciate your understanding and hope to make your next experience a positive one, as such we have requested details via the Trustpilot form so we can provide some helpful suggestions and assist were due.
Kind regards,
Wink Slots Team
Reply from Winkslots
Hi Belle,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots and bingo games.
At Wink Slots, we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Reply from Winkslots
Hi there,
Thank you so much for your amazing review!
It's always wonderful to hear that our agents' efforts have been noticed. Your kind words inspire us to reach new heights of excellence in all that we have to offer.
We hope to have the opportunity to welcome you back to our site soon for more thrilling games and chances to win.
Thank you for choosing Wink Slots as your main gaming destination!
Kind regards,
Wink Slots Team
I spoke with Adelina C
I spoke with Adelina C. I was new to the site and had a question which she answered rapidly and also congratulated me on my winnings. She was extremely polite and helpful.
I can honestly say in all my time using casino sites Adelina C provided me with the best Customer service I've ever had.
29 November 2024
Unprompted review
Reply from Winkslots
Hello, Christopher!
Thank you very much for taking the time to share your thoughts on your recent experience with our customer care team. We are delighted to hear that you had a great time with us!
At Wink Slots, we take pride in offering our players a fun and engaging gaming environment, and we're thrilled that we were able to provide you with an enjoyable experience. Your positive review is a testament to the hard work and dedication of our team.
We hope to have the opportunity to welcome you back to our site soon for more thrilling games and chances to win!
Thank you again for your feedback and for choosing Wink Slots as your gaming destination!
Best regards,
Wink Slots
Scamers site KEEP A WAY!!
Scamers site KEEP A WAY!!! Didn't play any bonus deposited £50 and they closed my account reason suspended account you are clowns!!! Don't play on this site!!!
19 November 2024
Unprompted review
Reply from Winkslots
Hi there,
Thank you for your feedback! We're sorry to hear your experience hasn't been up to par! We'd like to know more from you so that we can address your concerns, therefore we have requested your account details using Trust Pilot tool.
Looking forward to your reply!
Warm Regards,
Wink Slots Team
Would give 0 stars if i could.
Would give 0 stars if i could.
Do not use this site!
I have tried to complain to them and every contact they ignore me.
I deposited 10.00 on a promotion to spin a wheel and get free spins. I won 100 spins and got only a few pounds in bonus money.
I play on a game that i chose and wasnt doing to great but then i had a bonus round on a 50p bet. Which i was unaware at the time i was using bonus funds, i then go on to win the grand jackpot of the game at 2500 and i was over the moon. To be lucky enough to win a jackpot and as its nearly christmas until when i went to continue to play all the money was gone and they only gave me 400 some in money and some in bonus money still.
I know other sites wager but i would of took out most of that money but no not this site all winnings are capped at 400.
Please dont waste your money and hope on this site they are unbelievable!!!!!
2 November 2024
Unprompted review
Reply from Winkslots
Hi Stacey,
Thank you for taking the time to share your thoughts on your recent experience playing our slots and bingo games at Wink Slots.
We are sorry to hear your time hasn't been as enjoyable as expected. We understand why you might have found it disappointing, and we're sorry for this. However, I would like to remind an important distinction between real funds play and bonus funds play. As per the user agreement, when you play with real funds no wagering requirements apply, consequently all wins are paid in same real currency with no cap whatsoever. On the other hand, bonuses are a benefit and a chance of winning withdrawable real funds which can be achieved by completing the wagering requirements attached to respective bonuses.
We are always happy to review your gameplay, and if possible, offer some advice. We have reached out privately to you via TP form for your account details so we can look further for you.
Thanks again for your review!
Warm regards,
Wink Slots
MAXI M helped me a lot today
MAXI M helped me a lot today, so I want to thank him
9 November 2024
Unprompted review
Reply from Winkslots
Hi Michal,
Thank you for your review. We appreciate you taking the time to share your feedback with us. We noticed that you had previously awarded us 5 stars, so we’re curious to learn more about what led to the change. Could you please share more details about your experience? We are committed to improving and would like the opportunity to do whatever we can to ensure your next experience is a 5-star one.
Thanks again for your review! Best regards!
Wink Slots
Do not I repeat do not play with wink…
Do not I repeat do not play with wink slots they have stolen my money I won..o withdrew some money I won and it’s just being held they asked for all my I.d (passport, bank card , private letter with address and my bank statements) which I provided all and they are still saying that they are not satisfied with my verification .it’s a way to not pay people there winnings I’m going to be taking this further it’s disgusting what they have done I am not letting them get away with this is disgusting
UPDATE..still no money withdrawal saying still pending even though all my verification has gone through so I first withdrew on 2nd it is now the 12th ..wink slots are a scam
2 November 2024
Unprompted review
Reply from Winkslots
Hello Ems,
We apologize for any inconvenience our verification process may have caused you.
As a trusted operator in our industry, we must perform regulatory checks to verify our customers' details at different stages of their experience with us.
To ensure a secure and fair gaming environment, we request various documents that satisfy both our internal policies and regulatory obligations. Although we recognize the potential disruption, we believe it is essential to maintain a responsible gaming experience for all. These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details. Thank you for your understanding and cooperation.
Kindest Regards,
Wink Slots Team
Reply from Winkslots
Hi there Tina!
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots and bingo games.
At Wink Slots, we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Best regards,
Wink Slots Team,
Frustrating withdrawal of winnings.To…
Frustrating withdrawal of winnings.To cut the long story short i won a total of 4,100£. The first withdrawal of 600 was smooth. Then i won 3,000 after a deposit. When i chrcked its status was "Recieved" so i waited for it to move to approved. Till it was days i kept asking chat support for updates they said i was asked for verification and was sent an email (that by the way i have not recieved) so i complied so i can get my winnings. Then have not got any emails about the update so i kept asking and the agents say to wait for security team. Then i asked an update the next day and was told that it was not approved so asked me to send it to their chat support so i sent them again. Next thing you know it its not approved again. It was so frustrating coz you just want your winnings. The fact that they want to verify you after winning big instead of doing it when you sign up for the app is frustrating. So i sent them again after the "Security team" sent me an email about documents i have submitted. So last monday i did send them again. So left it since then. So i won't get stressed about it because its big amount. Then when i checked my account to get an update i am now blocked. My account was blocked.so i managed to find a way for chat support and was told yesterday documents are approved but for security reasons they had to suspend. See how frustrating that is after sending all documents to prove your identity. I dont know what else they need to for verification of identity. I am this close to asking for legal consultation about this. I have all screenshots of chat support and progress of the winnings in the app before they blocked me.I just want this sorted out. They told me i should be contacted latest 1-2 days. I'll give an update and hoping ita a good turn around. But its giving me stealing your win. You deposit and play fairly but this is what they give you.
UPDATE-i followed up this morning was told verification was approved and will revieve sn email within today so i did not. So i asked why have i not recieved one was told i did not send documents and i told them i was told it was approved and so told me i dont need to send any because it was escaleted so paents team have my case and just wait because they have many payment request. I don't know if this is just another excuse not to pay me. I'll do an update again. I will do a complaint at the gambling commission since i have recorded everything from the day i won and all conversations and emails from support team. I really love this app but they dont treat players fairly.
UPDATE- They are now telling me that my case is still in the process of verification🙃 so are the other agents i was speaking too lying? They give me different answers. It was rejected to it is approved to its with the payments team and now its on the process for verification. Seriously?
26 October 2024
Unprompted review
Reply from Winkslots
Hello,
We apologize if you have experienced any inconvenience as a result of our verification process. As a conscientious and esteemed operator in our industry, it is essential for us to perform regulatory checks at various intervals to verify our customers' details.
These checks involve collecting documents that align with both our in-house policies and regulatory obligations, ultimately fostering a secure and equitable gaming atmosphere for all our customers. We understand that this may cause some inconvenience, but we stand by its necessity in promoting a responsible gaming experience.
We would be more than happy to investigate your case and seek a speedy resolution. To that end, we have reached out to you privately via Trust Pilot to request additional details.
Kindest regards,
Wink Slots Team
Maxi mui was so helpful resolved my…
Maxi mui was so helpful resolved my issue with no problems
29 September 2024
Unprompted review
Reply from Winkslots
Hi Elisabethe,
Thank you for taking the time to write your feedback here. It's always wonderful to hear from happy customers!
Our team is dedicated to delivering exceptional games, outstanding customer support, and a memorable gaming experience. Your feedback means a lot to us, and inspires our team to excel.
We hope to see you again soon for more fun games and features. Thank you for choosing Wink Slots as your gaming destination!
Kind regards,
Wink Slots Team
Fantastic customer service went above…
Fantastic customer service went above and beyond I don’t play any other sites apart from this one !! Thank you alid for great customer service
23 September 2024
Unprompted review
Reply from Winkslots
Hello Michael,
Thank you very much for taking the time to share your thoughts on your recent experience playing our slots and bingo games at Wink Slots. We are delighted to hear that you had a great time with us!
At Wink Bingo, we take pride in offering our players a fun and engaging gaming environment, and we're thrilled that we were able to provide you with an enjoyable experience. Your positive review is a testament to the hard work and dedication of our team.
We hope to have the opportunity to welcome you back to our site soon for more thrilling games and chances to win. Thank you again for your feedback and for choosing Wink Slots as your gaming destination.
Best regards,
Wink Slots
absolutely worst I agree..Just take…
absolutely worst I agree..Just take money...
22 September 2024
Unprompted review
Reply from Winkslots
Hi Nora,
We apologize if you've encountered any inconvenience or if your experience on our site hasn't been as enjoyable as you'd hoped.
We understand how not having much luck with the games can be a letdown. We would be happy to review your gameplay and, if possible, provide helpful suggestions on how to improve your experience. We have reached out privately to obtain more information.
Kind regards,
Wink Slots Team
Reply from Winkslots
Hi there,
Thank you so much for taking the time to write a review here!
It's always great to hear that our team's hard work and dedication are appreciated.
We are grateful that you chose Wink Slots as your preferred gaming destination, and we hope to see you again soon for more fun games and features!
Kind regards,
Wink Slots Team
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