Overall, the shopping experience was great and the bag arrived faster than expected. However, UPS didn't provide a pickup barcode. This caused an issue at the pickup point, where the owner refused to... See more
Company replied
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Overall, the shopping experience was great and the bag arrived faster than expected. However, UPS didn't provide a pickup barcode. This caused an issue at the pickup point, where the owner refused to... See more
Company replied
I ordered a birthday gift for my girlfriend from this store, specifically a Michael Kors handbag. After comparing prices at several retailers, I found the best deal here the bag was discounted fr... See more
Company replied
Only one Ugg was delivered. I had been really looking forward to this package and was disappointed that it arrived incomplete. We paid for UPS door-to-door delivery, but a false delivery attempt was r... See more
Company replied
Fast shipping and the item arrived in perfect condition, will order from this store again!
Company replied
Written by the company
Het gaat niet per se om de nieuwste fashion items, het gaat om de manier waarop jij fashion ziet. Als een plek om plezier te hebben en speels te zijn, als een middel om je creativiteit te uiten. Want het zijn niet de items die niemand heeft, het zijn de items die je niet missen mag. Dat is onze gezamenlijke sweet spot. Precies daar willen we jou ondersteunen. Zodat jij met volle confidence de straat opgaat. Het is tijd om jezelf en jouw stijl te ownen. Let’s go.
Hoe? We creëerden hét online platform waar jij de mooiste fashion uit het premium en luxe segment vindt. In samenwerking met fysieke stores en locale merken bieden we de laatste collecties aan op een eenvoudige, snelle manier. Zo heb jij de meest unieke, fenomenale items binnen handbereik en blijft jouw fashion game altijd up-to-date.
SHOP NU VEELGESTELDE VRAGEN CONTACTBuizerdlaan 2, 3435 SB, Nieuwegein, Netherlands
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I was verry surprised of how quick my order arrived, my bag arrived in perfect conditions, the product original I checked it, I was very satisfied .

Reply from Winkelstraat.nl

Reply from Winkelstraat.nl
Everything was perfect items have been delivered on time. Just one item has not same color with pictures but it’s ok

Reply from Winkelstraat.nl
The order was delayed 3 weeks ,when it was supposed to get for 10 days.
And i ordered a model without shoelaces and both sneakers have them 😌

Reply from Winkelstraat.nl
Easy order process, updates were fine. Great quality Air Max 1 for nice prices. Would buy from again!

Reply from Winkelstraat.nl
The website has lagging problems. But I'm happy with customer support and the order was okay.

Reply from Winkelstraat.nl
The quality of the products is very nice, very quick delivery! I am very happy with Winkelstraat !!! Compliments!

Reply from Winkelstraat.nl
I.m very hapy because i bay from you company.its good price.high quality.

Reply from Winkelstraat.nl
The bag I ordered was in a different size than the picture advertised on their website. Insufficient product description as well. Now have to pay €4 to return a product that I didn’t want to order
Update: after discussion with customer service, got a €7.5 voucher as compensation for the fact the seller advertised the wrong size bag. However, I was refused a refund for returning the bag and it was sent back to me, as the seller claimed I had scratched the buckle. I had the bag in my hands for 10min to assess it’s not what I ordered and then I put it back in the box exactly how it was packed. They also sent the bag without any protective stickers but they claimed to Winkelstraat that the bag was sent with stickers on - now I was the liar. The fact I was misled to which size bag Im buying didn’t matter anymore. So they sent me the bag back and refused to refund. Winkelstraat took no responsibility for this horrible experience and stopped responding to my messages. I will never order from this website again - there is zero customer protection and product information is lousy. Very unprofessional. 400€ down the drain.

Reply from Winkelstraat.nl

Reply from Winkelstraat.nl
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