Wings Skoda Reviews 

138
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service and outstanding customer care received. Reviewers frequently praise the staff for being incredibly helpful, professional, and friendly, often going the extra mile to assist with various needs. Many people appreciate the smooth and welcoming user experience, often feeling like part of a family rather than just a customer. However, some customers also noted occasional issues with the quality of repairs or fittings, such as misaligned parts or badges detaching. Additionally, a few other people also felt that communication and the handling of specific concerns could sometimes be improved, with instances of long waits or feeling pressured.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent customer care... See more

Staff

Reviewers consistently express satisfaction with the staff, frequently describing them as friendly,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent communication... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction with their... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting excellent service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been unwell for 2 years and have needed support from Wings to organise my yearly services and explain and advise me what I needed to do with paperwork and appointments. I had to phone many t... See more

Company replied

Rated 5 out of 5 stars

Great service as soon as I walk through the door very helpful offered me a drink Buk barring me no problem expecting me pleasant kind very helpful kept me informed all the way through the car was wash... See more

Company replied

Rated 5 out of 5 stars

What a fantastic customer journey, nothing is too much trouble for the staff at Wings. Big thanks to Paul and his service team who sorted my Kodiak out. Fabulous customer support at ts best. And i... See more

Company replied

Rated 5 out of 5 stars

Car Booked for an afternoon MOT having had an afternoon repair 2 months previously after a regular service identified an issue needing attention. On all occasions I had an excellent experience, wit... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Founded by Paul Wing, Wings Skoda is East Anglia’s largest specialist Skoda retailer, now covering all of Cambridgeshire, Norfolk & surrounding counties. Our company started from the humblest of beginnings & is now recognised as one of the shining lights of the Skoda network.


Contact info

4.8

Excellent

TrustScore 5 out of 5

138 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(138)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Excellent service as always Leanne in the service department was lovely and friendly and helpful.

9 April 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your continued support and for taking the time to leave a review.

It’s great to hear that Leanne once again delivered a friendly and helpful experience, consistency is something we really pride ourselves on.

I’ll be sure to pass your kind comments on to her.

We look forward to seeing you again next time.

Rated 5 out of 5 stars

Excellent service from Wings

Took my Karoq in for its first service and excellent experience as always. Paul from the servicing team was friendly and explained everything clearly. We’ve been buying cars from Wings for 10 years now and I’d highly recommend them!

1 April 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

This is great to hear. Paul has been with us a very long time and doesn't always get his flowers - thank you so much for sharing. It means a lot to us, and to Paul.

Rated 5 out of 5 stars

Routine service

Routine service carried out in 1.5 hours whilst I waited which was quicker than promised. The price was as quoted. Lea helpfully suggested a local cafe for breakfast which was excellent and the coffee at Wings was wonderful. A pleasant customer experience.

2 April 2026
Unprompted review
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Reply from Wings Skoda

What a lovely thing to read just before a bank holiday weekend. I am glad you enjoyed your experience, and that Lea kept you updated. It is great when everything falls into place.

Rated 5 out of 5 stars

Outstanding Professional Service from Leanne

Leanne was helpful and welcoming and corrected some incorrect information I had been given earlier by another member of staff. She was on hand to arrange the hire car when I arrived and also greeted me when I returned it later in the day. She also advised me about an All-In Plan from Skoda for years 4 and 5 and went through all that was included. She is very professional in all that she does and is a credit to Wings.

30 March 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you very much for taking the time to share your experience. I am pleased Lea was able to help you and to point you in the direction of the All-in plans that offer great peace of mind. We hope to see you again for many years.

Rated 5 out of 5 stars

Lea is such a credit to Wings

Lea is such a credit to Wings. She sorted me out with a service plan, which in hindsight was a good move as I needed 4 new tyres. She kept me informed of what was happening ( car was in for service and MOT). Very friendly and helpful. During my 4+ hours there, Lea and several members of staff offered me refreshments too. Pleased with everything so far.

30 March 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

This is great news. Keepng customers updated enough is one of our biggest challenges in service and it is great to know that we are getting it right. It is a difficult balance at times. Thank you for taking the time to share.

Rated 5 out of 5 stars

Excellent customer service

Lea and the service team were great at sorting out my Karoq, which had a problem just before its MOT. Everything was resolved very quickly. Thank you.

19 March 2026
Unprompted review
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Reply from Wings Skoda

Thank you for sharing your experience with our service department, Lea will be really pleased to read this. Always great to know the efforts are appreciated.

Rated 5 out of 5 stars

Lea was amazing

Lea was amazing! Sorted a great payment plan for services moving forward and couldn't have done more to make everything straight forward and easy. Such a great work space for those who wait whilst service is carried out. Highly recommend.

20 March 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to share your experience. We appreciate you mkaing the effort and look forward seeing you again.

Rated 5 out of 5 stars

Store experience

Lea was great! Knowledgeable, friendly and efficient. Great service!

20 March 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to share your feedback. We really appreciate it.

Rated 5 out of 5 stars

Excellent service all round

Excellent service, so personal, really listened to me, helped me enormously, a lot of hand holding, to help me complete all that I needed to do paperwork wise. A really good experience, and the coffee was excellent as well, very friendly and helpful team, courteous, with great explanation of all that was involved. Really pulled out all the stops to complete the repairs on the day, to save me having to rebook and return for the work to be carried out. Thank you so much, I'll certainly recommend Wings of Peterborough, and of course I will be returning year after year. Thank you for such a great experience.

18 March 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you so much for your feedback. We are really pleased that your experience was so positive and that we could support you through the purchase.

Rated 5 out of 5 stars

Wings Service

Lea is an absolute credit to the dealership. Having just had my car serviced she was my first point of contact. She was friendly, knowledgeable and informative, keeping me updated as appropriate. A pleasure to deal with.

17 March 2026
Unprompted review
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Reply from Wings Skoda

This is wonderful to read and Lea will be delighted - she takes great pride in what she does for customers. Thank you for taking the time to share.

Rated 5 out of 5 stars

1st service for my Skoda.Lea was superb…

1st service for my Skoda.Lea was superb and answered all my questions and followed up by phone for a small concern I had.
Lea is an excellent ambassador for Wings
Service was excellent including a video and summary of the work completed. My car was thoroughly cleaned inside and out.Thank you

16 March 2026
Unprompted review
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Reply from Wings Skoda

Thank you for sharing your experience with Lea - she will be really happy to read this.

Rated 5 out of 5 stars

Wings Service

Lea was excellent, explaining the service process and how best to go forward with a new service plan.
Post service and Mot, Ben did an excellent job of cleaning our car ready for collection.

16 March 2026
Unprompted review
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Reply from Wings Skoda

Lea takes great pride in reading these comments - thank you for taking the time to share them.

Rated 5 out of 5 stars

Service Department

I attended Wings Skoda for a routine service on my car and was assisted by Leanne, Leanne was a delight to deal with and had a very pleasant and helpful manner. A credit to the company.

6 March 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to share your thoughts. Lea takes great pride in her customer relationships and these reviews mean a lot.

Rated 5 out of 5 stars

Another great experience

Another great experience getting the car serviced today.
Always welcomed with a smile and positive greeting.
Was offered a workspace and regular drinks throughout the wait.
Lea is always there to discuss the car if any recommendations are made and never pushes you just gives to the info for you to make your own decision and time to do so.
Dean popped over to chat about future cars as always but again always in a way that is friendly and transparent never forceful or unwanted.
Wings Peterborough always makes the effort with their customers so would recommend every time

11 March 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for sharing your thoughts. Both Lea and Dean will be delighted to read this. They both really care about looking after customers and it means a lot to hear it from your point of view.

Rated 5 out of 5 stars

What great service

I have just had my clutch replaced on my Karoq under warranty . Luckily this was just inside the warranty ... Phew !!!!! I dropped the car in unannounced but they fitted me in as the warranty was imminently going to expire. The job was diagnosed and parts were ordered . Being an ex mechanic i understand the processes and work required to do a clutch. Becky phoned me everyday to keep me up to date of the parts availability and progress . And even arranged Saturday overtime to get the job complete and for someone to call me on the Saturday to keep me up to date with the progress. I cant fault Wings for there customer care and service . What a good team. !!!!

11 March 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for sharing your thoughts - we are really please to hear you had such a positive experience.

Rated 5 out of 5 stars

5 Star Service today as always .

We are always kept in the loop with regards to our cars service and maintenance. Given excellent friendly service from Paul and the wonderful Lea today.

10 March 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for letting us know. Keeping people updated is one of the hardest things to get right so we are pleased you think so.

Rated 5 out of 5 stars

Had absolutely fantastic service from…

Had absolutely fantastic service from Jacob all the way through the journey from ordering to picking my new car up. Jacob is a really helpful and knowledgeable young man, very polite and down to earth nothing was to much trouble when bombarding him with millions of questions.
Thank you so much jacob for everything I am so in love with my new skoda fabia.

2 March 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to share your experience with Jacob. He is a fine young man and we are proud of his progress with us. Thank you again

Rated 5 out of 5 stars

Lea, helpful and friendly service

I took my Kamiq in for it's 2 year Service, not expecting any issues. During the vehicle check, a damaged tyre was spotted and was reported to me. On ringing up I spoke to Lea who was excellent in sorting the best tyre for the car. On collecting the car later, she was again so helpful and friendly, paying for the tyre was nearly a pleasure ! She's a credit to Wings.

9 March 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for sharing your experience with Lea. Our service advsiors sometimes have a tough job, but they are committed to always trying to help. It is so nice to hear we were able to. Thank you again

Rated 5 out of 5 stars

The service at Wings Peterborough

I am the owner of nearly 3 year old Enyaq which I brought new from Wings of Peterborough. It had a minor problem, so I booked it into the service department of Wings of Peterborough and they sorted it straight away no charge. The service from the staff in the department was amazing. They also charged my car fully as I had mentioned I had a problem with my home charger at the moment. Can’t recommend them highly enough. Likewise the sales department when I originally bought it. 5 star service. Well done*****

3 March 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for sharing your feedback for both our Service and Sales departments. It is wonderful to hear and we appreciate your continued support

Rated 5 out of 5 stars

Fantastic experience at Wings Skoda

Each visit to Wings Skoda is a wonderful experience. Lea on the service desk stands out as an exemplary member of the team. There is nothing she won't help with. She is welcoming, professional and handles everything with a smile and sense of humour. A very big thank you to Lea. I feel very lucky to have this fantastic dealership look after my car.

27 February 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

What a lovely thing to read. Thank you for taking the time to share. This kind of personal feedback to Lea means the world so we really appreciate you sharing it

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