Wines&Co Reviews 

87
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

We were introduced to Wines & Co. by some friends. We live in England and will certainly return on our next visit. The shop has a beautifully displayed selection of wines and ports. The tasting experi... See more

Company replied

Rated 5 out of 5 stars

We buy from Wines & Co. whether while staying at our house in Portugal, or when back in Poland. Interesting wines, very solid knowledge about the producers and wines. And, above all, very friendly and... See more

Rated 4 out of 5 stars

Have been a customer for many years. Great selection of very good wines in all price ranges. Very supportive staff and management. Shipping is mostly OK but sometimes damages occur. It is however hand... See more

Rated 5 out of 5 stars

Ordered 12 bottles of QMF Blush rose, as couldn’t find a UK seller. Payment process easy, W&C provide all details needed for transfer and take care of import duties. W&C communicate every step of the... See more

Company details

  1. Wine Store

Written by the company

We’re a distribution company specialising in representing small and medium-sized Portuguese wine producers, as well as international projects, whose market presence does not extend to large retail chains.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

87 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.6

All reviews

(87)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good shop

Very good shop, ordering is easy, quick reply about shipping, reasonable delivery time, very good packaging, maybe not 100% sustainable , could be improved

11 December 2024
Rated 5 out of 5 stars

Would recommend to UK buyers!

Bought 2 bottles of wine- not available in the UK- wanted them as a gift. Excellent communication l, service and price very reasonable. Shipped promptly and no issues. Thank you!

24 November 2024
Rated 2 out of 5 stars

I will look for other shops to buy Portuguese wines

Made an order, then they notified that some item is not available so I agreed with a replacement. Then they notified that package is shipped, but it is late by one week and no meaningful update. Just repeating that they will get in touch with DHL. Let's see if I will get my items or at least a refund.

9 July 2024
Rated 4 out of 5 stars

Great selection of excellent wines!

Have been a customer for many years. Great selection of very good wines in all price ranges. Very supportive staff and management. Shipping is mostly OK but sometimes damages occur. It is however handled quickly by Wines & Co. Sometimes we and our friends place larger orders in order to reduce the transportation. We and our friends are really fond of Portugese wine and we will most certainly return with more purchases.

2 May 2024
Rated 1 out of 5 stars

No delivery, no refund, poor comms, very disappointing

I had a great experience in the shop at Amancil and decided to purchase a delivery to my home in Ireland, the first delivery went smoothly but.. when I ordered a second delivery things took a turn. After 3 weeks I contacted to query delay, was informed it was DHL delay, I had to keep checking in multiple times to see where delivery was, no pro active comms, had to continually chase. Contacted DHL myself and got confirmation the delivery was lost and I should get a refund from Wines&Co, I have been trying to get my refund for over 3 weeks now with no luck. Very frustrating, no updates or timely response to comms, very, very disappointing experience and no one in the company taking responsibility to resolve, may have to go legal route to get refund now as it is 8 weeks since I placed order of over €500.

22 November 2023
Unprompted review
Rated 3 out of 5 stars

Good wines - awful UK delivery service

We were very impressed by the Lagos store team, who arranged a private tasting after we'd attended one of their open evenings and Joana was charming.
This resulted in us ordering about 4 dozen bottles for shipping back to the UK.
All good so far but our fulfilment experience (through DHL) was a disaster, with our order effectively 'disappearing' for a week after it was said to have reached the UK and a confirmed delivery date had been missed with no explanation or follow-up.
Turned out the flimsy (original vineyard) boxes that Wines & Co had shipped our order in had been damaged in transit and the consignment finally arrived in a sorry looking state.
Fortunately no bottles were broken, although a few foils/labels had been torn, but we would be reluctant to use this service again without clear assurances that stronger packaging will be used.
Also disappointed at Wines & Co response to these issues and they need to be more pro-active in supporting customers experiencing problems.

11 January 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant company to buy from

So easy to deal with and a wide choice of wines. Superb communication and they deal with everything. Been buying from them for several years and never had an issue. One word to describe them ‘ BRILLIANT ‘.

11 December 2023
Unprompted review

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