Winebuyers Reviews 

26,731
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 263 reviews, reviewers had a great experience with this company. Customers frequently praise the delicious quality of the sparkling wine and the incredible value offered by competitive prices. Shoppers also mention that purchases arrive promptly, securely packaged, and ready to enjoy for parties and special occasions. However, some customers also noted issues with delivery delays, occasional wrong items, and difficulties receiving timely refunds for unfulfilled orders. A few consumers experienced frustrating wait times, unhelpful tracking updates, and a lack of communication regarding missing shipments. Buyers occasionally found the wine flavour disappointing or the delivery slower due to direct shipping from growers.

What people talk about most

Product

People report positive experiences with product, noting that the wine is delicious, of surprisingly high... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt, fast, and secure shipping experiences.... See more

Order

Customers had ambiguous experiences with order processing, reflecting a high level of disagreement. While... See more

Price

Clients share positive opinions on price, highlighting very competitive costs and great value for money.... See more

Service

Reviewers highlight positive aspects of service, describing it as brilliant, excellent, and first class with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am delighted that my order for bottles of Vermouth arrived safely today. However the delivery took much longer than I thought. Thanks to Caroline, who put my worries away as she described the reaso... See more

Rated 4 out of 5 stars

My order was delivered today, just a week after I placed it so very happy with that. My only slightly negative comment was that I was not advised about the delivery. But very pleased with the packagi... See more

Rated 5 out of 5 stars

Customer service was exceptional, the wine was really rather good! It had a delicious back taste which along with the sparkling bubbles created an experience not to be missed. I only wish it were t... See more

Rated 5 out of 5 stars

I was sceptical of the three English sparkling wine offer but eventually decided to give it a go, but paid with credit card just in case! Happily the wine arrived in three days. I was very pleasantl... See more


Company details

  1. Wine Store
  2. Wine Club

Written by the company

Winebuyers is a platform connecting wine producers, distilleries and specialist merchants directly to the end consumer. With over 250,000 wondrous wines and spirits that span over 44 countries, from Mexico to Madagascar. Pick from salivating selections of highly prized Pinot Noir to celebration-worthy Champagne.


Contact info

4.2

Great

TrustScore 4 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(26,731)

262 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fabulous

Absolutely fabulous, I love pink and even more with bubbles. Really fast delivery and secure. I am trying to stay to one at the weekend so I'm ready for my third order. You just can't complain about the price or quality..

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Aug 2026 Stole my money and never delivered. No support at all.

Update 3: Phone number +44 2038877111, has been disconnected.
Update 2: Winebuyers requested more info. So I provided it. They still have not returned my money or responded to emails. Buyer beware!
Update: almost 2 weeks and no response. They have just stolen my money. It would appear this company has gone out of business. They took my money on August 6th and promised the product within 2-5 business days. After seeing that the order stopped being processed on their website, I sent them a note. That was the last communication I got from them. It has now been 6 business days. There have been no further responses to my follow-up emails, and no phone number on their website to call. I have seen at least one other buyer in the last week who said they are not able to contact them as well. They have taken my money and taken off.

6 August 2026
Unprompted review
Rated 1 out of 5 stars

Avoid: No delivery and zero comms

Ordered wine on 5th Aug with delivery stated as 8th-12th Aug. One week later, no update received following initial order confirmation email. No response from support email, chat function disabled, and support phone number disconnected. Avoid.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

English Fizz

I didn't know what to expect which meant that when the wine (fizz) arrived promptly (and followed the leave safe instructions!), I was delighted. The wine (fizz!) Was delicious and I was able to place another order (very easy to order) for the same product at a really super price. Great service all around - thank you!

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent value British rise fizz …

We saw a promotion to buy 3 English sparkling rose wines from winebuyers. At £35 for 3 that sounded like a no brainer. I ordered them and they arrived swiftly and safely packaged. Insane value for what we got. They were vintage sparkling wines and of an excellent quality. So, bought some more.

13 May 2026
Unprompted review
Rated 1 out of 5 stars

PLEASE AVOID THIS UNPROFESSIONAL WINE MERCHANTS


DON’T BE ATTRACTED FROM THE WINE PRICES, THEY DON’T HAVE IT AND I DON’T KNOW FROM WHERE THEY SUPPLY IT. AFTER BUYING IT THEY TOLD ME THEY DIDN’T HAVE AND THEY STILL HAVE IT AVAILABLE TO PURCHASE IN THEIR WEBSITE. I ASKED FOR A REFUND AND STILL WAITING FOR THE ANSWER. AVOID ABSOLUTELY!!

31 July 2026
Unprompted review
Rated 1 out of 5 stars

Can only assume this company is operating a scam

Took my money but after a week they hadn’t delivered so had to contact them. They replied to say they couldn’t fulfill my original order because it would cost them too much in postage, but if I ordered more, (same amount again) they would be able to deliver. I obviously wasn’t keen on this idea so asked for a refund. Never heard from them again despite contacting them 3 more times. Had to raise dispute with my credit card company to get my money back. Can only assume this is some sort of scam.

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company.

Terrible company.
Take your money, never deliver the wine, promise a refund and never pay.
I placed an order on 29th June and made payment.
On 9th July, I chased progress on delivery and was told they were looking into it and would get back to me.
On 17th July after I chased them again, they said the order was being prepared to ship.
On 23rd July, when I chased again, they said wine wasn't shipping after all and they would refund me.
As at 4th August I am still waiting for a refund.

Avoid this company at all costs.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent order and delivery service

Excellent order and delivery service. The bottles were very well packaged.
The mystery sparkling rose is a far higher quality than what I expected - can’t fault the price and the wine itself is delicious.

28 July 2026
Unprompted review

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