As far as customer service goes, I give Ms Claire 5 stars. Claire has excellent communication skills and always kept me informed about locating the parts I needed. I wish a battery mounting bracket w... See more
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We unfortunately had issues with the bike so I was definitely concerned about how this was going to play out, but Claire was over the top helpful and caring! Responses were prompt and in the end I co... See more
Claire was extremely responsive when I experienced an error 3 code after assembling the bike and only a few short rides. She expedited the order and I received it in less than a week. She sends follow... See more
I would like to acknowledge Chloe in client services. The bike I ordered was no longer available. She was kind, responsive, honest and offered options. She anticipated a customers needs in advance o... See more
4.5
Excellent
43 reviews
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Winsome E-bikes as bad as their construction
I purchased an E2 e-bike on 7/26/25 and received it on 8/8/25. After spending hours putting it together, we came to realize neither brake worked. I contacted Windone right away and they apologized and ultimately said they would refund me for the defective bike and pay for the disassembly of the e-bike so it could be shipped back. They said to send the receipt for the disassembly and the tracking number once I shipped it. They acknowledged receiving the shipping confirmation, but said the disassembly cost (which was $175) was more than they’d thought it would be. (I’d Googled what an appropriate cost would be to disassemble and e-bike to ensure why I was quoted was reasonable ($100-$300) and, since it was, I went ahead with the disassembly and sent the sales receipt to Windone showing the cost was solely for disassembly.) Windone stopped returning my emails about the promised reimbursement, and now I am out of pocket $175 to send back Windone’s defective e-bike. They are not on BBB and they are based in China. The company is not even called Windone, it is Freeman Investment Holding Limited. Buyers beware.
8 August 2025
Unprompted review
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