the extremely poor support and delayed response from the Wincloud team.
We would like to express our serious concern regarding the extremely poor support and delayed response from the Wincloud team.
Despite multiple attempts to reach out, we had to make repeated calls just to get a response from your representatives. Even after explaining the issues, resolutions were either significantly delayed or not properly addressed, which further led to new issues being created in the system.
We have also sent numerous emails, however, there has been no proper follow-up or ownership taken from your end. This lack of timely support is directly impacting our daily operations and causing unnecessary inconvenience to our resort.
Such service levels are highly disappointing, especially when smooth system functioning is critical for hotel operations. We expect prompt action, accountability, and a dedicated resolution to all pending issues at the earliest.
Kindly treat this matter as urgent and ensure immediate improvement in your service standards.








