wiltonbradley.co.uk Reviews 2

If I could give 0 stars I would

I purchased an item from Wilton Bradley via Decathlon. I have returned the item as it had already been opened and then resealed several times which I wasn't happy about.

The evri tracking says the seller received the returned item on 6th January. It is now 18th January and I have had zero correspondence from Wilton Bradley to say they have received it, no sign of a refund and no reply or even acknowledgement of the email I have sent them asking what is going on.

Poor quality items, and even worse customer service! WHERE IS MY REFUND?!

*** BUYERS BEWARE ***
Placed an order of nearly £2000, The items were abandoned outside my property (apparently) no card left through the door, no signature, no neighbours contacted (four of which were home within 20 paces of my front door…)

Lay-z-Spa, after a month of back and forth and them taking payment after I asked for the supposedly delivered order to be cancelled; agreed in writing to do a refund. Didn’t happen so I chased it. They confirmed some details and again in writing confirmed that they would do the refund. To this day still no refund. I am £2000 out of pocket and have no spa!

Beware - APALLING customer service!!!

* Proof of correspondence available *

Edit: I requested copies of all correspondence and voice recordings of the calls with them receiving this reply:
27/09/23 12:41 Bruce - Complaints Manager
I hereby acknowledge your request for the call recordings and will provide all recordings we have on file within one calendar month, as per the terms of the Data Protection Act 2018.

Never happened and they ignore any correspondence from me.

NB: Lay-z-Spa trade under the name Wilton Bradley LZ