The facilities are neat and clean, access is easy and the place is secure. The staff are outstanding, friendly, helpful and very understanding and patient when some medical issues delayed our schedul... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
the ladies at Wilson Storage Mt Waverley are ABSOLUTELY PHENOMENAL!! they're all so kind and extremely helpful, going above and beyond to minimise the stress of moving! storage units are on groun... See more
Exceptional friendly customer service. Nigel, Brendan, and Karen have been amazing to deal with. They provide a service which is purpose fit for my business and superior to other self storage provider... See more
I needed a larger space for an expanding wine collection and, as always, the team at Wilson Storage bent over backwards to make it happen. Every little detail - including locating suitable racking, pl... See more
Company details
- Self-Storage Facility
- also in
- Automobile Storage Facility
- Moving Supply Store
- Packaging Supply Store
- Records Storage Facility
- Storage Facility
Written by the company
With a wide range of secure self-storage options including residential storage, commercial storage and wine storage, our Mount Waverley facility is here to support all your storage needs. In addition, our BusinessPlus Services can help keep your business on the move. Maintaining your wine collection in perfect condition is easy with our climate-controlled wine storage units, whilst our clean and secure self-storage units are available in plenty of sizes. Our undercover boat and vehicle storage ensures your prized possessions are safe and protected from the elements. We are conveniently located at 68 Ricketts Road, Mount Waverley with easy access off the Monash Freeway and Blackburn Road exit.
Wilson Storage
Written by the company
- Pack. Store. Done.
- Whether you're moving house, running an e-commerce business or looking for somewhere to keep your boat, Wilson Storage has the solution. Our dedicated team are always on hand to make sure you receive the very best service and have the most seamless storage experience.
Contact info
Ricketts Road 68, 3149, Mount Waverley, Victoria, Australia
- 03 8535 7987
4.9
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience overall
Great experience overall! The facility is clean, secure, and easy to access. Staff are friendly and helpful, especially Cass who made the whole process smooth from start to finish. The Use of the van was brilliant and made the move easier.
Highly recommend!
28 November 2025
Storage cage was spotlessly clean. Staff extremely helpful, friendly and efficient,and took trouble to help me choose cage of appropriate size.
Storage cage was spotlessly clean
25 December 2025
Professional, helpful, transparent.
Cass & Liam have been fantastic to deal with. From the moment I enquired about finding some space, they worked with me until the right spot came along. They were professional, transparent & interested. A big thank you to Cass & Liam, great operators.
27 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great Facility
We have had a storage unit there for nearly 2 years now. Great customer service at front desk, easy access to enter and exit the facility with the key card provided. Trolleys provided are a bonus without having to worry about bringing any of your own. We have been very happy with the service provided overall. Thank you.
15 September 2025
Reply from Wilson Storage - Mt Waverley
Hi May,
We're happy to hear that you've had a great experience with our service over the past two years. We appreciate your comments regarding the customer service and convenient access. Thank you for your positive feedback.
Wilson Storage Mt Waverley
Friendly staff, tidy space
Close to my living, efficient daily use, highly recommended
13 September 2025
The sales and customer service when…
The sales and customer service when signing up was fantastic
8 September 2025
Reply from Wilson Storage - Mt Waverley
Hi Roger,
Thanks for the 5 star review of Wilson Storage Mt Waverley - we appreciate it!
Reply from Wilson Storage - Mt Waverley
S S,
We're happy you had a good experience with our facility and staff. Thank you for your positive feedback!
Wilson Storage Mt Waverley
Reply from Wilson Storage - Mt Waverley
Vince C,
We're happy to hear that our information was clear and that you found us friendly. Thank you for your positive feedback!
Wilson Storage Mt Waverley
Best storage and customer support
The team is incredible do provide the best customer service and support to clients at the storage, we had 3 units and they were easy to contact and always provided assistance when required
31 August 2025
Reply from Wilson Storage - Mt Waverley
Hi Fernanda,
Thank you for taking the time to leave us such a wonderful review. We're happy to hear that our team at Mt Waverley provided you with excellent customer service and support while you stored with us. We appreciate your positive feedback!
Wilson Storage Mt Waverley
The staff were extremely helpful and…
The staff were extremely helpful and listened to what I need to be able to store my belongings.
4 August 2025
Reply from Wilson Storage - Mt Waverley
Hi Attila,
We're happy to hear that our staff at Wilson Storage Mt Waverley were helpful when it came to understanding your storage needs. Thank you for sharing your positive experience with us!
Wilson Storage
I would like to express my concerns…
I would like to express my concerns regarding the manager of the Mount Waverley Wilson storage facility, Toni Bowman. Unfortunately, my experiences with her have been quite negative. I found her to be very rude and disrespectful, and her behavior has left a lasting impression on me.
Additionally, I want to highlight an issue with the storage units themselves. Toni provides free plastic baskets to customers because the roofs of the units have small holes, causing rainwater to leak inside. This is not an acceptable solution, as anyone can see the plastic baskets exposed at the top of the storage units. It seems that Toni has not taken appropriate measures to address this problem.
In my experience, her management style resembles that of a strict school principal, which is not conducive to a positive customer experience. I strongly advise against storing your valuable items at Wilson Storage under the management of Toni Bowman, as it may lead to frustration and disappointment. Your money and belongings deserve better care and respect.
8 May 2025
Unprompted review
very helpful
23 March 2025
Very helpful and attentive to my needs.
Very helpful and attentive to my needs.
Changed the store number from 1 to 2 of different sizes which will work well
Explained in detail the workings and I have already moved part of my stuff in with no troubles
23 March 2025
The storage facility is well run
The storage facility is well run - always clean, well lit and staff are super friendly and helpful. The sign up process is simple and straightforward and we had a unit for 3.5 years! No problems whatsoever in all that time.
15 January 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.