Michael, of Wilson James Company at Birmingham Airport organising Assisted Travel - I found to be extremely helpful. Can't praise this Gentleman enough. Splendid care given to me, both kind & courteou... See more
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See what reviewers are saying
When you are 89 and having to get up at 4am to arrange special assistance for a flight at 8am to Cyprus, from Gatwick, it makes a huge difference to meet a man with a smile called Bob, ( Mr Bh... See more
Disgraceful wheelchair assistance at Heathrow Terminal 3 We arrived at Heathrow Terminal 3 today with pre-booked wheelchair assistance for my 88-year-old mother, and the experience wa... See more
As a former employee, my mother was hospitalised for a PERFORATED BOWEL, PERITONITIS AND SEPSIS, she was in an induced coma and critical. When I explained this to my employer at Wilson james, th... See more
Company details
Information provided by various external sources
Wilson James provides safe, secure, customer-led solutions to more than 300 clients across the UK and Europe, helping raise the standards for over 25 years.
Contact info
United Kingdom
- wilsonjames.co.uk
I arrived back to Luton Airport from…
I arrived back to Luton Airport from Schiphol Airport Amsterdam last night and needed Special Assistance there and at Luton. Jennifer and Tom at Luton were absolutely amazing and caring. They both were fantastic for such young people who
genuinely cared about us and we laughed all the way from the plane to the arrivals hall. They both totally deserve so much praise and commendation and definitely need to given something to show how much we as passengers appreciate their care and kindness and their total respect for us.
Thank you so much Jennifer and Tom who
took us off the Amsterdam flight at Luton 19:20 Friday 11th October 2024.
Jackie
11 October 2024
Unprompted review
Company not worth working
Not worth wokring for the company internal discrimination, politics and harashment
9 July 2024
Unprompted review
Awful - no customer service
My (autistic ) son travelled today from LHR : Wilson James told us 10/15 minute wait for assistance. After numerous calls from BA, someone eventually arrived 10 minutes before gates opened - to collect another passenger. Thanks to the intervention of the superb BA supervisor , my son eventually got his assistance - after close to 2 hour wait!
28 August 2024
Unprompted review
My 94 year old Mother.....
My 94 year old Mother travelled today to Toronto.
This Company, are responsible at Heathrow for assisting passengers (wheel chairs etc) and getting them safely onto the flight
They could not have done a better job, perfect!
Thanks to Paresh and all his colleagues!
3 July 2024
Unprompted review
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