Highly professional and friendly service from start to finish. Every question answered fully & clearly by Raymon our sales person who was also was good humoured and felt trustworthy. Recommend this de... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had two vehicles now via Wilson & Co (Drayton Motors) and my experience has been positive. I was kept updated on delays in my new vehicle coming in, although didn’t have too long to wait. If you’... See more
Company replied
My experience at Wilson & Co Scunthorpe was cracking becauseI was warmly welcomed, offered a drink, salesperson used my first name, listened to what I was looking for and what I didnt want. Offered me... See more
Company replied
Matthew Lowe from Bolton Wilson & Co, new salesman on the market we have been his first buyers. Great guy, positive, easy to talk to and much more! If your looking to purchase a car Matt is your guy!... See more
Company replied
Company details
Written by the company
Wilson and Co in Bolton, Scunthorpe and Grimsby are now trading as Drayton Motors as part of a larger group. These sites represent new Vauxhall, Peugeot and BYD as well as used vehicles, service and parts.
Contact info
Hewitts Avenue (Head Office Enquiries), DN36 4SE, Grimsby, United Kingdom
- 01472 290290
- enquiries@wilsonandco.com
- wilsonandco.com
4.3
Excellent
581 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Josh is the man!
Josh was incredibly attentive and made me feel like a priority and not just another sale.
The whole team that I met whilst in purchasing couldn't have been nicer and made what was a bit of a nervous experience a very enjoyable one
21 April 2026
Unprompted review
Reply from Wilson & Co
Thank you for such a brilliant review — I’m sure Josh will love the title! 😄
I’m delighted to hear he made you feel like a priority and helped turn what can sometimes be a nervous experience into an enjoyable one. That personal approach is exactly what we aim for.
It’s also great to hear the wider team made such a positive impression. I’ll be sure to pass on your kind words to everyone involved.
Thank you again for your support and for choosing Drayton Motors.
Best regards,
Jason Carter
Head of Business
Drayton Motors Grimsby were fantastic…
Drayton Motors Grimsby were fantastic because Nathan was an absolute pleasure to meet, no pushy sales pitch but full of advice and friendly, professional and courteous as was all the staff who I spoke too, made buying the car easy and fun, we'll done 👍👍🤘
15 April 2026
Unprompted review
Reply from Wilson & Co
Thank you for your fantastic feedback. I’m delighted to hear that Nathan made such a great impression and provided a friendly, professional, and no-pressure experience.
It’s great to know the whole team helped make the process easy and enjoyable — that’s exactly what we aim for. I’ll be sure to pass on your kind words to Nathan and the team.
Thank you again for your support and for choosing Drayton Motors Grimsby 👍
Best regards,
Jason Carter
Head of Business
Served by a gentleman called Raggi
Served by a gentleman called Raggi, excellent customer service. Very pleasant and helpful.
10 April 2026
Unprompted review
Reply from Wilson & Co
Thank you for your kind feedback. I’m delighted to hear that Raggi provided excellent customer service and made your experience pleasant and helpful.
I’ll be sure to pass on your kind words — he’ll really appreciate them.
Best regards,
Jason Carter
Head of Business
The sales representative was excellent
The sales representative was very helpful. He listened to all our worries about driving a different car and allowed us time to do think about what we were doing
We had a number of test drives before purchasing a car. There was no pressure.
14 April 2026
Unprompted review
Reply from Wilson & Co
Thank you for your fantastic feedback. I’m delighted to hear you had an excellent experience purchasing your new car and that Raggi made sure everything was in perfect condition for collection.
Taking the time to explain the technology and ensure you feel confident with your new car is so important, so it’s great to know he went the extra mile for you. I’ll be sure to pass on your kind words.
Thank you again for your recommendation — it really means a lot to us. Enjoy your new car!
Best regards,
Jason Carter
Head of Business
Extortionate Cost For New Brake Discs
Originally bought my car from Wilson & Co in Scunthorpe which has now been rebranded to Drayton Motors. I had a service plan which covered my annual service + MOT.
However I was informed that I urgently required new brake discs to pass the MOT which cost £399.32
In hindsight I should have had the discs fitted elsewhere at a considerably cheaper price. No complaint regarding the quality of work but I am now regretting that I agreed to the outrageous cost.
Total ripoff and having obtained a dozen quotes from elsewhere all at least £100 cheaper, I shall not be using their service department again. In conclusion I strongly recommend that others look elsewhere for much cheaper quotes.
2 April 2026
Unprompted review
Reply from Wilson & Co
Thank you for your feedback. I’m sorry to hear you feel disappointed with the cost of the brake disc replacement.
We always aim to be transparent with our pricing and ensure all work is carried out using quality parts by trained technicians, with quotes agreed in advance before any work is completed. I do appreciate that there are often cheaper alternatives available elsewhere, however our pricing reflects the standards, parts, and level of service we provide.
I’m pleased to hear you were happy with the quality of the work carried out, but I’m sorry that the overall experience has left you feeling this way.
Thank you again for your feedback.
Kind regards,
Jason Carter
Head of Business
Ryan and Stacey went above and beyond…
Ryan and Stacey went above and beyond for me . overall the experience was great! highly recommend this dealership to anyone!
15 April 2026
Unprompted review
Reply from Wilson & Co
Thank you for your fantastic feedback. I’m delighted to hear that Ryan and Stacey went above and beyond for you and that you had a great overall experience.
I’ll be sure to pass on your kind words to them — they’ll really appreciate it. Thank you again for the recommendation and for choosing Drayton Motors.
Best regards,
Jason Carter
Head of Business
Drayton Motors
Failed to make Early Settlement Payment
The dealer failed to make a payment in accordance with the early settlement quote. After an initial complaint a refund was agreed on the 13th March, 1 month post this date and despite chaser contact no payment has been forthcoming and Court action appears likely.
13 March 2026
Unprompted review
Reply from Wilson & Co
Thank you for your feedback. I’m sorry to read your comments and understand your frustration regarding the delay in payment following your early settlement.
This is clearly not the level of service we aim to provide, and I apologise for the lack of resolution to date. I would like to personally review the details of this matter as a priority to ensure it is fully understood and resolved without further delay.
Please contact me directly at the dealership with your details so I can take ownership of this and bring it to a conclusion as quickly as possible.
Kind regards,
Jack Eastwood
Jack.Eastwood@draytonmotors.com
Head of Business – Bolton
Highly recommend!
The sales people Gamze and her manager Paul were great! Since buying the car a couple of faults emerged and they delivered me a courtesy car to my work place whilst they dealt with the issues on my car.
3 April 2026
Unprompted review
Reply from Wilson & Co
Thank you for your fantastic feedback. I’m delighted to hear that Gamze and Paul looked after you so well and that the team were able to support you quickly when a couple of issues arose.
Providing a smooth experience and keeping our customers mobile is really important to us, so it’s great to know the courtesy car and service made a difference.
Thank you again for your recommendation — it’s very much appreciated.
Kind regards,
Jack Eastwood
Head of Business – Bolton
Poor Wilson's aftercare…
Called in today 27 march wanted small service plus fuel gauge not working told diagnostic needed will have to pay .told mo at desk car brought may 20th 2025.told me 19th of may for diagnostic. if covered will not have to pay. my warranty is a waste of time they have no after care will never use them again.the only one with any customers care is Raymond.
27 March 2026
Unprompted review
Reply from Wilson & Co
Thank you for your feedback, and I’m sorry to hear how disappointed you feel following your visit. I completely understand your frustration, particularly when you are trying to get a fault looked at and are then faced with diagnostic booking delays.
Whilst some faults do require diagnostic time to properly establish whether they fall under warranty cover, I do appreciate how this can feel frustrating from your perspective, especially when you are looking for a straightforward resolution.
I’m pleased to hear that Raymond has looked after you well, and I will ensure your comments are shared with him. In the meantime, I would like the opportunity to review your concerns personally and see whether we can assist further.
Please feel free to contact me directly at the dealership so I can look into this for you.
Kind regards,
Jack Eastwood
Head of Business – Bolton
Parts sorted
I spoke to Paul in the parts department at Wilson’s Grimsby. I think his surname is Greenway.
I have been after a part via my Mechanic for approximately six months who kept saying that it was on backorder or not available. Having spoke to Paul he took the time and effort to look in the back and through parts that had been there awhile. He actually found an old one in the back and quoted me the same price for the actuator even though it had vents with it I think because it had been there awhile. I would give him 10 out of 10 for Service and this will encourage me to come directly to Wilson’s in future.
12 March 2026
Unprompted review
Reply from Wilson & Co
Thank you for taking the time to share such positive feedback. I’m delighted to hear that Paul in our parts department was able to help track down the part after you had been trying to source it for some time.
Going the extra mile to find a solution for our customers is exactly the level of service we aim to provide, so it’s fantastic to hear Paul was able to assist and get you sorted. I’ll be sure to pass on your kind words to him — he’ll really appreciate the 10 out of 10!
Thank you again for your support, and we look forward to helping you again in the future.
Best regards,
Jason
Poor experience for first time buyer
Recently passed my driving test and was finding the process of finding my first car really overwhelming. I was under the impression that purchasing a car from a Vauxhall approved dealership, was the smartest and most trustworthy option.
I visited this dealership to view a car, discussed finance options/monthly payments and even agreed to go above my original budget. After being chased for my decision about the vehicle, I placed a £600 deposit to secure it. Days later, I was then informed that the car actually required over £4,500 worth of work. Repairs that the dealership has no intention of paying for.
To follow this, I then had to go out of my way to ask what this meant for my finance check. I was told that a hard search had already been processed which has now left a mark on my credit file, with no car to show for it.
I do have to note, the salesperson I was working with has been very apologetic and has done their best to find me alternative vehicles so this is by no means aimed at them.
However, it is completely unacceptable for a dealership to advertise vehicles, allow customers to view them, discuss finance and even take substantial deposits on cars that are apparently not roadworthy or require thousands of pounds in undisclosed repairs.
As a young woman purchasing her first car, I feel this dealership is exactly what everyone warns you to avoid. I will not be using their services again nor would I recommend to anyone else.
4 March 2026
Unprompted review
Reply from Wilson & Co
Thank you for taking the time to share your experience. I’m very sorry to hear how disappointing this situation has been for you, particularly when purchasing your first car should be an exciting and positive experience.
Occasionally during the preparation process, vehicles can present issues that are not initially apparent until they go through our workshop inspection. When this happens, we will not release a vehicle that does not meet our standards, which unfortunately can sometimes mean a vehicle cannot proceed as originally planned. While this is done to ensure safety and quality, I completely understand how frustrating this must have been from your perspective.
I’m pleased to hear that the salesperson you were dealing with has been supportive and apologetic, and I appreciate you acknowledging their efforts. However, I would like the opportunity to personally review the situation with you, including the finance application and the handling of the vehicle preparation, to ensure everything has been managed correctly.
If you are open to it, please contact me directly at the Bolton dealership so I can look into this further and see how we can assist you moving forward.
Kind regards,
Jack Eastwood
Quality and personal service
Well its been a while since my last review.
I still continue to use Wilsons for service and repairs & mot.
Always get well looked after by reception staff & Garage..
27 February 2026
Unprompted review
Reply from Wilson & Co
Thank you for taking the time to leave another review — it’s always appreciated, especially from a returning customer.
I’m delighted to hear you continue to use us for your servicing, repairs, and MOT, and that the reception team and workshop staff consistently look after you well. That ongoing trust means a great deal to us.
We look forward to continuing to support you in the future.
Best regards,
Jason Carter
Head of Business
The Sales exec was very polite and not pushy.
The Sales exec was very polite and friendly, he made the process easy and he was not pushy. There was a small problem with the car, when I came to collect it, but it was soon sorted with no fuss. The cars were competitively priced.
14 February 2026
Unprompted review
Reply from Wilson & Co
Thank you for your thoughtful feedback. I’m pleased to hear that you found our sales executive polite, friendly, and not pushy — that’s exactly the experience we aim to provide.
I also appreciate your understanding regarding the small issue at collection, and I’m glad it was resolved quickly and without fuss. It’s great to know you found our vehicles competitively priced as well.
Thank you again for choosing Wilson & Co — we hope to see you again in the future.
Best regards,
Jason Carter
Head of Business
I have bought from Wilson's for many…
I have bought from Wilson's for many years now, best dealership in the area as far as I'm concerned.
16 January 2026
Unprompted review
Reply from Wilson & Co
Thank you for your continued loyalty over the years — that truly means a great deal to us. I’m delighted to hear you consider us the best dealership in the area; that’s something we’re very proud of.
We really appreciate your support and look forward to looking after you for many more years to come.
Best regards,
Jason Carter
Head of Business
Wilson & Co Grimsby
Great selection of new and used cars, friendly staff that couldn't do enough for you.
16 February 2026
Unprompted review
Reply from Wilson & Co
Thank you for your kind feedback. I’m delighted to hear you were pleased with the selection of vehicles and found the team friendly and helpful.
Providing a great choice and making sure nothing is too much trouble for our customers is exactly what we aim for. We really appreciate your support.
Best regards,
Jason Carter
Head of Business
Not impressed at all with Wilson & Co…
Not impressed at all with Wilson & Co Bolton, booked my Ssang Yong in for a diagnostic assessment, which I had to wait 2 weeks for (and which was going to cost £180, just for the diagnosis) then on the morning of the appointment (today) they called to cancel due to sickness. I do not live nearby so have booked the day off work, as they told me the appointment could take up to 4 hours. To add insult to injury the next available appointment they offered me was 19 March - today is 18 Feb!! There is a problem with my car, hence booking the diagnostic in the first place, I can't wait another month when it could break down any time! Useless, going elsewhere, they may be my nearest KGM specialist but they are not specialists in customer service.
18 February 2026
Unprompted review
Reply from Wilson & Co
Thank you for taking the time to share your feedback, and I’m genuinely sorry for the experience you’ve had.
We completely understand how frustrating it is to wait for an appointment, take time off work, and then have it cancelled at short notice. Unfortunately, we are short‑staffed today due to unexpected sickness and absence, and we are not able to safely carry out diagnostic work without the correct technicians on site. I appreciate that this doesn’t make the situation any easier for you, especially given the distance you travel.
The next available date offered was based on current diary capacity, but we recognise that your vehicle has an active fault and waiting that long isn’t ideal. If you would like, we can look again at the diary or check for cancellations.
We never want a customer to feel let down, and I’m sorry that on this occasion we haven’t met your expectations.
Keith, Aftersales Manager
Telling lies about status of work and terrible customer service
If I could give zero start I would! My car has been with them for 5 days now after failing MOT. I approved the work same day (Wednesday), was told that the parts will arrive the next day and that I will get my car either on Thursday or Friday. By Friday afternoon i had not heard anything and when i called I was told it would now be on Saturday or Monday! I still waited until Monday and called after lunchtime and was told that they are busy and have not even gotten my car into the workshop, and that the earliest I will get the car is on Wednesday! I kept asking for an explanation as to why my car hasn't gone into the garage since it was supposed to be done the previous week like they said, but the guy kept repeating the same thing over and over like a bot "the earliest you can get it is on Wednesday" but hanging up on me! Terrible customer service and taking their customers for granted. No courtesy car, telling lies about the status of your car and doing so rudely! This is just the beginning...I'm going to do all within my powers to get them to pay for the damages they have cost me.
16 February 2026
Unprompted review
Reply from Wilson & Co
I’m very sorry to read about your experience and the frustration this situation has caused you. I fully understand how upsetting it is when timelines change, particularly after you were given an initial expectation for completion.
Delays can occasionally occur due to workshop capacity, unforeseen issues, or parts supply, however this does not excuse poor communication or the way you describe being spoken to. That is not the level of customer service we expect to provide.
I would like the opportunity to review your case personally, including the communication you received and the scheduling of the repair, so we can understand exactly what has happened.
Please contact me directly at Jack.eastwood@wilsonandco.com
with your vehicle details, and I will ensure this is investigated promptly.
Kind regards,
Jack Eastwood
Head of Business
Brilliant service!
I always use the same sales person Raggi, we have a laugh and have a lot of respect for each other. He jokes with my hubby about the football and he knows what we look for in a car and we trust his judgement. He is very knowledgeable and always goes out of his way to find exactly what we want. The rest of the team at Wilson & co Scunthorpe are very friendly and helpful. I wouldnt want to go anywhere else. Great service guys!
5 February 2026
Unprompted review
Reply from Wilson & Co
Thank you for such a brilliant review. I’m delighted to hear how much you value your relationship with Raggi — trust, understanding, and even a bit of football banter all make for a great car-buying experience!
It’s fantastic to know he consistently finds exactly what you’re looking for and that the wider team at Wilson & Co Scunthorpe continue to look after you so well.
Your loyalty and kind words mean a great deal to us — we’re proud to have customers like you, and we truly appreciate you choosing us time and time again.
Best regards,
Jason Carter
Head of Business
Excellent service
Excellent service , no pressure selling , the sales person I dealt with was Gamze ,she was polite and very helpful making the purchase seem less
27 January 2026
Unprompted review
Reply from Wilson & Co
Thank you for your lovely feedback. I’m delighted to hear you received excellent service and enjoyed a no-pressure experience. Gamze will be really pleased to know her polite and helpful approach made the purchase feel smooth and straightforward for you.
I’ll be sure to pass on your kind words. Thank you again for choosing Wilson & Co.
Best regards,
Jack Eastwood
Head of Business
Nice Helpful nothing to much trouble
3 February 2026
Unprompted review
Reply from Wilson & Co
Thank you for your kind feedback. I’m pleased to hear you found the team helpful and that nothing was too much trouble — that’s exactly the experience we aim to provide.
We really appreciate your support.
Best regards,
Jason
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.