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The process was easy and an efficient way to start the process of making a will. I like that I can update whenever or if I need to do so. Additionally, I thought the price was reasonable. Both my p... See more
Company replied
I am updating my review to say how quick wills.com responded to my previous review and how satisfied I am with the end result with them. They handled my response with the utmost care and respect to... See more
I have since found a lot of places where you could get this done for free, but I had to give the all my personal info as it was done on-line. Not a good idea, but than again I sent you my info so I... See more
Company replied
Company details
Written by the company
Estate planning and settling services. wills.com is a platform that allows anyone to create, sign, and store their last will and testament online
Contact info
2219 Main St Unit #320 , 90405, Santa Monica, United States
- info@wills.com
- wills.com
3.5
Average
34 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Wills.com posted an article about the cost of a notary at ups.
Wills.com posted an article about the cost of a notary at ups that had plenty of information except what the cost of a notary is at ups.
20 August 2025
Unprompted review
Reply from Wills.Com
Hi Latonya,
Thank you so much for your kind words! We’re thrilled to hear that you found our platform easy to use. Making the process simple and straightforward is our top priority, and it’s great to know we hit the mark with your experience. If you ever need any assistance in the future, don’t hesitate to reach out.
Best regards,
Vincent
Vincent was extremely helpful…
Vincent was extremely helpful throughout, he was always available to answer questions and offer explanations.
28 August 2024
Unprompted review
Reply from Wills.Com
Hi Joel,
Thank you so much for your kind words and the 5-star review on Trustpilot! I'm thrilled to hear that you had a positive experience with Wills.com and that I could assist you throughout the process.
Your feedback means the world to us, and it's reviews like yours that help us continue our mission to make will creation as accessible and stress-free as possible.
If you ever need anything else or have more questions in the future, please don’t hesitate to reach out. We're always here to help!
Thanks again, and take care.
Best regards,
Vincent Hoonings
CEO, Wills.com
This order was placed by my son
This order was placed by my son, Brice Zimmerman .... Obviously, it was great, did the job well, or I would have complained.
2 June 2024
Reply from Wills.Com
Hello Mr Zimmerman,
Thank you so much for your feedback! We're delighted to hear that everything worked out well and met your expectations. We strive to make the process as smooth and efficient as possible, so it's great to know we succeeded in your case.
If there's anything else you need or if you have any more feedback, feel free to reach out. We're here to help!
Thanks again, and take care.
Best regards,
Vincent Hoonings
CEO, Wills.com
Updated DO NOT trust this website!
This company has appeared to me to be a scam.
I did the online will and was able to see it as I went along.
Once I paid the $99
I no longer could pull up the will To Print to take somewhere to get notarized.
I have emailed several times over the last two weeks with no response.
I have tried calling two different phone numbers that I found after searching on the web.
Beware.
Update:::
After receiving an email acknowledging that it was an oversight on their part as far as acknowledging the emails I sent,
I did receive assistance troubleshooting.
It did take 4 more email exchanges and them doing a “reset” in order to get it to download properly so I could print it.
I also was provided with a completely different phone number for customer service that worked other than the 2 that were found online to be inoperative phone numbers.
6 June 2024
Unprompted review
Reply from Wills.Com
Hi Rosanne,
Thank you for your feedback. We take customer concerns very seriously and aim to resolve any issues promptly.
Upon further review, I found your email in our spam folder. This was an oversight, and I apologize for any inconvenience this may have caused. I have just sent you a reply to address your concerns.
You can always edit and print your will at any time by logging into your account and navigating to https://www.wills.com/dashboard and selecting "Download Unsigned Will."
We apologize for the inconvenience and are here to assist you. Please reach out to us directly at info@wills.com or vincent@wills.com so we can resolve this issue for you as soon as possible.
Thank you,
Vincent
Head of Customer Success
Wills.com
Satisfactory Wills.com response
I am updating my review to say how quick wills.com responded to my previous review and how satisfied I am with the end result with them. They handled my response with the utmost care and respect towards me, the client.
have tried to send a message through wills.com with an error, also called my bank who referred me back to you. I have since tried to call the number on your site with a generic voicemail. I am requesting a refund on my will transaction as I did not realize payment would be taken until after the form was signed, notarized, and uploaded to your system. And even more so now that contact seems to be an issue Please contact me immediately and or refund the charges to my card that the funds were taken from.
Thank You
2 June 2024
Very easy to construct a will
Very easy to construct a will. Just answer basic questions and your will is prepared for you,
24 May 2024
Reply from Wills.Com
Thank you so much for your positive review! We're thrilled to hear that you found the process easy and straightforward. At Wills.com, we strive to provide a seamless experience that meets the needs of our users.
If there's anything more we can do to assist you or enhance your experience, please let us know at info@wills.com. We look forward to serving you again in the future!
Best regards,
The Wills.com Team
Everything
26 July 2023
Reply from Wills.Com
Thank you for your 5-star review! We're thrilled to hear that you're satisfied with your experience. If you have any questions or need further assistance, feel free to reach out at info@wills.com. We're here to help!
Best regards,
The Wills.com Team
My experience was delightful
My experience was delightful. The directions were easy to follow and, I liked the ease of it.
22 February 2024
Reply from Wills.Com
Thank you so much for your delightful review! We're glad to hear that you found the process easy to follow and enjoyable. At Wills.com, we strive to keep things simple and efficient for our users. If you ever need assistance or have any questions, don't hesitate to reach out to us at info@wills.com. We're here to help!
Warm regards,
The Wills.com Team
Very easy to navigate
Very easy to navigate. The only downside was the inability to make changes after reviewing and paying for the will, but before it was signed. I did not see anything that told me that changes were not possible after I got it all filled out. Otherwise, I'd give Wills.com 5 stars.
4 February 2024
Reply from Wills.Com
Thank you for your feedback and for highlighting how easy it was to navigate our platform. We're glad you found the process straightforward!
I wanted to clarify that you can indeed make changes to your will even after payment, at no additional cost. This is part of your membership benefits at Wills.com, as we understand that life circumstances change and your will may need to reflect these changes. Simply log into your account at any time to update your will.
Our customer support team is always here to help if you need any assistance or have further questions. Please don't hesitate to reach out to us at info@wills.com, and we would be delighted to assist you.
Thank you for choosing Wills.com, and we hope to help you maintain your will in the future!
Best regards,
The Wills.com Team
Blank trust
I have since found a lot of places where you could get this done for free, but I had to give the all my personal info as it was done on-line. Not a good idea, but than again I sent you my info so I don't know if I gained anything. I also had lots of trouble getting back into my will for editing several times. I still don't feel comfortable with you holding the will info, I wouldn't do it again.
30 November 2023
Reply from Wills.Com
Thank you for sharing your concerns. At Wills.com, we take the security and privacy of your personal information very seriously. Our platform uses state-of-the-art encryption to ensure that only you can access your data. Unlike free services, we invest heavily in legal expertise to make certain that our wills are not only compliant with the latest laws but also specific to your state, providing solid legal grounding for your estate planning.
We regret to hear about the issues you faced while editing your will. Please remember, as part of your membership with us, you have the flexibility to make edits or create a new will at any time without additional costs. This lifetime membership benefit is designed to accommodate any changes in your life circumstances, ensuring your will always reflects your current wishes.
If you have any more concerns or need assistance with any part of our service, please don't hesitate to reach out to us at info@wills.com. We are committed to ensuring your experience with us is secure, convenient, and meets your estate planning needs.
Best regards,
The Wills.com Team
in starting a will i did not include all my accounts
in starting a will i did not include the 20% off. i sent a request and have not seen a response so i’m in limbo about finishing. Also not clear on how the updating works.
6 August 2023
Reply from Wills.Com
Thank you for choosing Wills.com for your estate planning needs. We're here to assist you every step of the way. If you need to include additional accounts or make any other changes to your will, you can easily do so by logging into your account and selecting "Edit My Will." This feature is part of your lifetime membership, which allows you to update your will at any time to reflect changes in your life without any additional charges.
Our customer success team is available 24/7 to provide support and ensure your will is complete and up-to-date. If you have any questions or need further assistance, please don't hesitate to reach out to us at info@wills.com.
Thank you for trusting us with such an important part of your life planning.
Best regards,
The Wills.com Team
Reply from Wills.Com
Thank you for your positive feedback! We're thrilled to hear that you found our platform easy to use and cost-effective. At Wills.com, we strive to make estate planning accessible and straightforward for everyone. If you ever need assistance or have any questions in the future, our team is always here to help. Thank you for choosing Wills.com to secure your legacy!
Best regards,
The Wills.com Team
When I had a technical problem
When I had a technical problem, Vincent, the C E O, helped me personally and quickly resolved the issue. He was very responsive and polite. The will was easy to complete.
29 July 2023
Reply from Wills.Com
Hello,
Thank you for your kind review! I'm really glad I could step in and help out with your issue. It's super important to me that everyone using Wills.com feels supported every step of the way. I’m here to make sure everything runs smoothly for you and everyone else, so it’s great to hear your will was easy to complete after we got that hiccup sorted out.
Remember, if you ever run into any other questions or need assistance again, just give me a shout. I'm here to help!
Thanks again for choosing Wills.com, and take care!
Best,
Vincent Hoonings
CEO, Wills.com
Easy to use and fill out.
14 July 2023
Reply from Wills.Com
Hello,
Thank you for your review! We're thrilled to hear you found our platform easy to use. Our team works hard to ensure that the process of filling out your will is as straightforward and user-friendly as possible. If there's anything else we can do to assist you or improve your experience, please let us know.
Thanks again for choosing Wills.com!
Best regards,
The Wills.com Team
Technical issues
Have issues editing details and haven’t heard back from support so it’s pretty crappy right now. Paid money for no functional will, you know?
30 June 2023
Reply from Wills.Com
Hi There, I've been trying to contact you. Cannot find an account associated with your name in our database. Please send me an email at info@wills.com and we will resolve this issue asap.
thank you
It was easy to complete the simple will…
It was easy to complete the simple will for my state, but I had questions about how to edit the document and how to make changes that were not identified in the drop-down boxes.After three days, I have received no reply.
2 June 2023
Reply from Wills.Com
Hello,
Thank you for reaching out and for using Wills.com. We apologize if there has been any confusion or delay in our communication. We did send a response, which may have landed in your spam folder. Please check there, and don't hesitate to reach out again if you need further assistance.
We want to remind you that your purchase includes lifetime access to make free changes to your will—you can log in at any time to edit or even create a new will. This feature ensures that your estate plan can evolve alongside your life’s changes.
If you have any more questions or need assistance, please feel free to contact us directly at info@wills.com. We're here to help ensure that managing your estate plan is as straightforward and hassle-free as possible.
Best regards,
The Wills.com Team
I have contacted you and have no…
I have contacted you and have no response, called and told number is not in service? Very disappointed.
Nicole Taliaferro
3 May 2023
Reply from Wills.Com
Hello Nicole,
Thank you for reaching out, and we sincerely apologize for any inconvenience you've experienced. We aim to respond to all emails within 12 hours, so it's possible our reply could have ended up in your spam folder. Please check there for any missed communications from us.
To ensure we resolve your concerns promptly, could you please provide us with your phone number? We would like to give you a call back and assist you directly.
Thank you for your patience and understanding. We're committed to improving your experience and addressing your needs.
Best regards,
The Wills.com Team
An easy process to begin a necessary task.
The process was easy and an efficient way to start the process of making a will. I like that I can update whenever or if I need to do so. Additionally, I thought the price was reasonable. Both my parents died without a will, and it was not pretty. I promised myself that I would not follow suit. I've already made financial assurances; this will is the last thing, I needed to do to address property and other bequests.
17 April 2023
Reply from Wills.Com
Thank you for sharing your experience with us! We're glad to hear you found the process straightforward and efficient. It's wonderful that you appreciate the flexibility to update your will as needed—a crucial feature given how life can change. We're sorry to hear about the challenges you faced with your parents' estates, but it's commendable that you've taken thoughtful steps to ensure your own affairs are in order. Your proactive approach sets a great example, and we're here to support you every step of the way. Thank you for choosing Wills.com to help secure your legacy.
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