Williamson Carson have been providing Photographic insurce for me for several years now. Excellent cover and very competitive premiums. The team also are good at giving guidance about the cover.... See more
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Plenty of time given in respect of renewal which enabled me to think about any additions or disposals over the year. Provided details of the previous year's premium so easy comparison at hand. Promp... See more
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I came to Williamson Carson for specialist photography insurance as I am an underwater portrait photographer. They were able to ask the correct and relevant questions straight away which gave me confi... See more
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It was good to receive a timely reminder at least a couple of weeks before the policy renewal date. Matt explained everything clearly in his initial email to me and was very prompt, clear, and helpful... See more
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Company details
Written by the company
Williamson Carson & Co Ltd is a specialist Film, Entertainment and Photographic Insurance Broker. With nearly 40 years’ experience, managing director, Tom Carson is probably the longest serving Broker to the Photographic Industry in the UK. Tom has been working with the Association of Photographers since 1978 and has been on the board of the AOP since 2014. Tom also has very strong links with the Photographic Agents of London, the Association of Illustrators and many more within the creative industry.
Contact info
Third Floor, Templegate House, 115-123 High Street, Orpington, BR6 0LG, Kent, United Kingdom
- 0208 659 5038
- queries@williamsoncarson.co.uk
- williamsoncarson.co.uk
A long working relationship!
I've been with Williamson Carson since I first started in business some 30 odd years now and they have always been very efficient and straightforward to deal with. I've had a couple of claims over those three decades and felt they were aiming to get the best for me and keen to help with getting my claim settled fairly and quickly.
10 June 2025
Reply from Williamson Carson & Whinney Insurance Brokers
Hi Matthew,
Thank you for sending us such a glowing and personal review. Your kind words are truly touching and mean a lot to us.
Thanks again
Williamson Carson & Co. Ltd
A proper insurance broker who knows the…
A proper insurance broker who knows the market well. Thank you for getting everything covered. Great peace of mind
30 May 2025
Reply from Williamson Carson & Whinney Insurance Brokers
Hi Mauro,
Thank you for sending us such a spectacular review. We know how busy life can be, so it is much appreciated.
Thanks again
Williamson Carson & Co. Ltd
Reply from Williamson Carson & Whinney Insurance Brokers
Hi Victoria,
Thank you for sending us such a lovely review. If there was anyone in particular who was very helpful we would love to let them know.
Thanks again
Williamson Carson & Co. Ltd
Great company
Great company. Always looks after me and my photography gear (and business). Don’t leave home without them.
20 May 2025
Reply from Williamson Carson & Whinney Insurance Brokers
Hi Mike,
Thank you for sending us such a glowing review! It is always humbling to hear and appreciated immensely as we know how busy life can be.
Thanks again
Williamson Carson & Co. Ltd
Reply from Williamson Carson & Whinney Insurance Brokers
Hi Jeremy,
Thank you for sending us such a lovely review. If there was anyone in particular who stood out for you we would love to give them some well deserved praise.
Thanks again
Williamson Carson & Co. Ltd
Revisions/additions to the policy…
Revisions/additions to the policy already taken, were accomplished quickly and efficiently.
14 May 2025
Reply from Williamson Carson & Whinney Insurance Brokers
Hi Michael,
Thank you for sending us a 5 star review for a mid-term addition. We pride ourselves on being there for our customers throughout so this really does mean a lot.
Thanks again
Williamson Carson & Co. Ltd
My experience is very negative.
I can't agree with all the positive reviews on here as my own experience has been very different. Despite offering me an insurance deal that I feel is suitable and I am happy with, Williamson Carson do not want me to pay for cover. Claire Denison, in particular, has been decidedly inflexible and unwilling to offer an accessible payment option. I do not have a checkbook, nor can I access BACS and I work full time hours so I am unable to make a payment over the phone. Williamson Carson can only take payments over the phone during the same hours that I am at work. I have repeatedly asked if it is possible to make a payment by phone outside of office hours, but I get nowhere with this. I have asked if it is possible to pay on their website so that I can make payment anytime, but this is also impossible. I want to pay for the cover and this can be very easily resolved, but I do not know how if Williamson Carson cannot be more flexible. I will not recommend Williamson Carson to anyone else in the future as this has been the most frustrating and annoying situations I have ever faced. I feel sure that if I had looked elsewhere for insurance cover it would have been paid straight away, but this is seemingly a stalemate that we will never be able to resolve.
25 April 2025
Unprompted review
Reply from Williamson Carson & Whinney Insurance Brokers
Hi Andrew,
Thank you for your feedback. I have will send you an email personally, however I just want to reiterate that your feedback is important, especially as we have not had any similar concerns raised in the past.
Nowadays most of our clients would have a bank account with internet banking. Any client with a bank account would be able to pay using bank transfer. We would normally consider bank transfer to allow the ultimate flexibility for our clients as the payment can be set up by the client at their discretion, anytime of the day, with no time restriction.
99% of our client are businesses or sole traders, and bank transfer (BACS) is the by far the most common and desirable payment method requested by our clients. Furthermore, we offer direct debit, which again would allow clients to complete a direct debit mandate at their discretion out of office hours.
For card payments, you are correct, as we speak, we only accept those during working hours, however our office lines are open in excess of 40 hours per week. I will revisit as to whether this is possible with our bank to issue payment links. We have explored this in the past, but it was concluded at the time there was an increased risk of the payment links being intercepted by cyber criminals (and we did not want to put our clients at increased risk).
Furthermore, I have compared our payment options with some of our competitors. Some competitors only allow payment by 2 methods. We allow payment by a total of 4 methods (bank transfer, cheque, direct debit or card payment over phone). So in terms of the breadth of payment options available it would seem we are flexible.
Thanks again for your feedback, and more than happy to discuss this further with you as required.
Matt Whinney
Managing Director
Extremely helpful and attentive to all…
Extremely helpful and attentive to all needs concerning insurance
8 April 2025
Reply from Williamson Carson & Whinney Insurance Brokers
Hi Sheila,
Many thanks for your kind review and your loyalty over the years. Both are appreciated.
Thanks again
Williamson Carson & Co. Ltd
Always a pleasure to deal with…
Always a pleasure to deal with Williamson & Carson. They provide excellent personal service and professional, tailored insurance cover. I have been one of their customers for many years and highly recommend them.
25 March 2025
Reply from Williamson Carson & Whinney Insurance Brokers
Hi Mr Walker,
Thank you so much for sending us such a glowing review and of course your loyalty. That really does mean the world to us.
Thanks again
Williamson Carson & Co. Ltd
Helpful, honest advice
Helpful, honest advice. Thanks very much for finding me the right policy.
26 March 2025
Reply from Williamson Carson & Whinney Insurance Brokers
Hello,
Thank you for sending us such a great review. It is wonderful to hear that the team were able to get a bespoke policy for you.
Thanks again
Williamson Carson & Co. Ltd
Friendly & professional service
Easy to deal with, professional service focussed on the client and their specific needs - not the insurer.
Friendly and flexible.
18 March 2025
Reply from Williamson Carson & Whinney Insurance Brokers
Dear Peter,
Thank you for sending us such a glowing review. But more importantly, thank you for your loyalty.
Thanks again
Williamson Carson & Co. Ltd
Reply from Williamson Carson & Whinney Insurance Brokers
Hello,
Thank you for sending us such a great review. It is wonderful to hear that the staff were able to help you with all your queries.
Thanks again
Williamson Carson & Co. Ltd
Great policy and amazing service
Great policy and amazing service! I can't recommend them enough, as they have a fantastic policy for the industry and always so helpful.
21 February 2025
Reply from Williamson Carson & Whinney Insurance Brokers
Dear Timothy,
Thank you for sending us such a wonderful review! We really appreciate your kind words and taking time out of your busy schedule to do it.
Thanks again
Williamson Carson & Co. Ltd
Timely, prompt, efficient and helpful service
It was good to receive a timely reminder at least a couple of weeks before the policy renewal date. Matt explained everything clearly in his initial email to me and was very prompt, clear, and helpful in replying to my follow up queries. The renewal of the insurance was effected within two or three days.
13 February 2025
Reply from Williamson Carson & Whinney Insurance Brokers
Dear Helen,
Thank you for sending us such a glowing review! I will make sure to pass your kind words on to Matt.
Thanks again
Williamson Carson & Co. Ltd
The best insurance brokers for the…
The best insurance brokers for the creative industry.
30 January 2025
Reply from Williamson Carson & Whinney Insurance Brokers
Dear Hayley,
Thank you for sending us such a lovely review. Your words are very kind and very much appreciated.
Thanks again
Williamson Carson & Co. Ltd
Swift and Smooth Service
Swift, clear communication that underpins the good service Williamson Carson provide. Thank you.
15 January 2025
Reply from Williamson Carson & Whinney Insurance Brokers
Dear Rod,
Thank you for sending us such a glowing review! And your loyalty over the years of course.
Thanks again
Williamson Carson & Co. Ltd
Listened to what I needed and provided…
Listened to what I needed and provided me with the answer. All handled very efficiently and quickly with me getting exactly the insurance I needed. Happy client
9 January 2025
Reply from Williamson Carson & Whinney Insurance Brokers
Dear Derek,
Thank you for sending us such a glowing review! We are very proud of the team so it is wonderful to hear that they were able to provide you with the service we aspire to.
Thanks again
Williamson Carson & Co. Ltd
Have used them for years
Have used them for years. Really good and sort you out quickly if the unfortunate happens
8 January 2025
Reply from Williamson Carson & Whinney Insurance Brokers
Hello,
Thank you for sending us such a lovely review, especially when it has come to a claim. We will pass on your kind words to the team.
Thanks again
Williamson Carson & Co. Ltd
Excellently looked after my camera…
Excellently looked after my camera insurance for the last twenty years
16 December 2024
Reply from Williamson Carson & Whinney Insurance Brokers
Hi David,
Thank you for taking the time to send us a review. But more importantly thank you for your loyalty over the years. It truly means the world to us.
Thanks again
Williamson Carson & Co. Ltd
Excellent customer service and advice.
3 December 2024
Reply from Williamson Carson & Whinney Insurance Brokers
Hi Jim,
Thank you so much for letting us know that you received excellent service from the team. We are very proud of them.
Thanks again
Williamson Carson & Co. Ltd
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