Williamhill Reviews 

478
•
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Very rude customer service both phone and email completely useless Ive never had to wait 5 days for my winnings to go back to my card with anyone slow dont bother using them.we are in 2026 they can... See more

Rated 1 out of 5 stars

The place stealing money full time. Besides of little rude guy working there that if he has to get of his phone for a minute huffs and puffs,never says a hello or a thank you. The machines are ste... See more

Rated 2 out of 5 stars

Even though I don't bet with William Hill on line I do frequent 2 of there shops on a daily basis and find there prices ( mainly on Football matches ) on there S.B.Terminals to be awful compared to ot... See more

Rated 1 out of 5 stars

Do not give them your money , only customer service is chat box which sends you round in circle. They seem to be the site which puts you through idiotic verification,been. using site for 2 years , wh... See more

You should know

1.2

Bad

TrustScore 1 out of 5

478 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(478)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

William hill are a joke iv won a lot on…

William hill are a joke iv won a lot on there bonuses now they have decided to take them away , also last year I won accumulater my fifth hourse won but got demoted to second but it’s first past the post they would not pay out . William hill are a bunch of cheaters so I closed the account . They are a joke since they got took over by 888sport . Looks like I’m not the only person to get ripped off by wh by the reviews

10 August 2026
Unprompted review
Rated 1 out of 5 stars

stay well away from this site very poor…

stay well away from this site very poor for lagging a lot on the big dog house very rarely u get bonuses because of the lagging and loads of dead spins also because of the lagging im sick if telling em nothing gets done about it u dont even get time play ur only on it for 15 mins if that also im down thousands on this site because of the lagging this def needs sorting out I will not be bak on this site untill I no for def the lagging is sorted they shd check my loss and history on this casino then they will no how poor they slots are stay well away

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Pit 100 pound on at the shop and some…

Pit 100 pound on at the shop and some cat guy called tim rang police stole myo eh lied cos he's so fat he dunt remember in Huddersfield avoid this shop avoid William hill absolute joke fat losers work for them can't be arsed to reset machine and will steal your money

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Bad customer service

Have had an account with William Hill for years. Everything has been fine, especially when taking my money! Today I had a winning bet but they decided to exclude one of my teams in an accumulator. They only paid out on 9 teams instead of 10. All teams played and all teams won in my accumulator. Have been trying to chat to them but after nearly an hour I have given up. Time to find another betting app. Goodbye William Hill. Very disappointed!

Update! After 2 hours of messaging, nothing resolved. And they want to confirm my documentation again so I can't access my winnings either. So I've actually gone backwards and William Hill have made the situation even worse. Sent documents but they will contact me in 24hrs. What a joke!

24 July 2026
Unprompted review
Rated 1 out of 5 stars

We never win win,William hill is always…

We never win win,William hill is always the winner sadly,They make you feel like your winning on slots but aren’t really,The more you put in the less you get back and when you do hit a decent sum of money it doesn’t even cover what you have put in over the years,Gambling is a mugs game,William hill and Ladbrokes are the devils

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Stole all my money

I have been betting with them for sometime now
I cashed out around £1700 and asked to close my account
They then got really bad with me and started asking for lots of id stuff that I have now given them
Still no money and will now get a crime reference number from the police

They have basically stolen all my money

20 July 2026
Unprompted review
Rated 1 out of 5 stars

This betting company is a joke they…

This betting company is a joke they give you free spins or free drops 9 times out 10 you won win and somtimes you think you are using the free games but the your credit has gone down and the free spins are programmed for the punter to lose stay away from this company.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolute joke of a company.

Absolute joke of a company.
Been a customer for over 20 years and all of a sudden I'm unable.to access the account - zero explanation from WH. The help and support which is supposed to be 24 hours is totally pointless and constantly takes you down dead ends, impossible to speak with anyone. Do not use they will just keep any funds, remove access and give no explanation.

28 June 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT DOWNLOAD!!

DO NOT DOWNLOAD!!! Scamming robbing rats !!! Take take take pls I beg you do not download or deposit the site needs to be banned money robbing scum !! £100 deposit to win 10p pls do not download !!!! They are the most scum site out there !!!!

25 June 2026
Unprompted review
Rated 1 out of 5 stars

William Hill are a disgrace!

William Hill are a disgrace!
Upon a minor withdrawal, I was requested by them to provide every possible piece of documentation only a few months into me being their customer. Which I duly did. Following this, WH were happy to take my multiple deposits. But now, a few months later, they are again asking me for the same documents just because of a measly 300 euro withdrawal. And half the documents they ask for, such as Electoral ID and National Insurance card, are only applicable in the UK and do not even exist in my home country.
Needless to say, I will be closing my account with WH as soon as I manage to withdraw all my funds.

19 May 2026
Unprompted review
Rated 1 out of 5 stars

What a sham site absolute rubbish site…

What a sham site absolute rubbish site do not waste your money and when you do win it is extremely hard to get it out. I recently had to change bank cards and I then won a few hundred pounds I went to take some of my winnings out then I was told I needed identification from my bank and also a driving license which I sent to them on line on the message page which is a joke unhelpful site. they asked about several times for me to send in my identification which I did several times they said I had been cleared, yet they still kept asking me to send in my Identification it was getting ridiculous I just want my winnings and then I will be glad to Leave that site. It DEFFO is a big scam site. I'm not giving up though I want my money.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

I was a William Hill customer for…

I was a William Hill customer for years. I won a few quid elsewhere. Upped my stakes for a day, not ridiculously. They stopped all my promotions saying it was short term. They even stopped me from playing the daily bonus drop where you’re lucky to win 50p anyway. I asked when my promotions would come back, got fobbed off. I closed my account and can honestly say there are a lot of better companies out there. I think they are the worst bookmaker in Britain bar none

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Just walked in

Just walked in! Despite being on gamstop and moses and personally self excluding directly, I walked straight in to this devils pit in Ross on Wye today put £100 in the fobt and playing stakes mainly of 50p nothing bigger than a £2.50 win and lost the lot within 15 mins. Are these people for real? No questions asked nothing not even a good morning or goodbye as they were to busy chatting and swearing at the counter. Vile!

6 April 2026
Unprompted review
Rated 1 out of 5 stars

My Revolut cancelled my card because…

My Revolut cancelled my card because another company tried to take some money out of my account. This card I was using was on my William Hill Apple Pay and when I tried to withdraw money it gets bounced back straight to William Hill account. I go to the edit button which I have read from your help line, and when I press it, it does nothing. I cannot delete my card that has been cancelled and add a new one so I can get my money from my account from William Hill.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this platform at all costs

Avoid this platform at all costs
Their agents tell lies
The whole system is designed so complaints go un heard .

Avoided not listened to
Cut off when they will not answer your questions

They stole £500 from me personally
Disgusting company

23 March 2026
Unprompted review
Rated 1 out of 5 stars

CORRUPT

The worst and corrupt online betting site around. And I ain't exaggerating.

19 March 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look