William Giles Reviews 170

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with their orders, including items never being delivered or receiving incorrect products. The delivery service was a frequent source of frustration, with people experiencing long delays, uncommunicated dispatch times, and unexpected fees due to insufficient postage. Reviewers also expressed dissatisfaction with the customer service, citing a lack of communication and unresponsiveness to inquiries about their orders. Conversely, a small portion of people felt satisfied with the product quality, describing items as high-quality, well-fitting, and stylish. Some customers also noted positive experiences with delivery, receiving their orders quickly and appreciating the responsiveness of the team on social media.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and consistency. Many customers praise the products,... See more

Quality

Customers had ambiguous experiences with quality, with some praising the great quality of garments and the... See more

Order

People report negative experiences with order, with many reviewers expressing frustration over delayed... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising quick delivery times, even... See more

Service

Customers consistently note ambiguous experiences with service, with many reviewers expressing significant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the products and styles but I have ordered twice now and twice I have had to pay extra postage on top of the postage fee, this would of easily been a 5* review if this was sorted out

Company replied

Rated 1 out of 5 stars

Unfortunately probably my worst experience with customer service from any clothing brand. I received a faulty hoodie that they’ve clearly tried to get away with shipping to paying customers. It’s... See more

Company replied

Rated 1 out of 5 stars

Wow. Been using this brand for 3-4 years and it’s only gone downhill from when I first found it at 5000 followers. Releases tracksuits that he doesn’t even have access to yet and doesn’t send unti... See more

Company replied

Rated 1 out of 5 stars

Spent £400 with this company in November 2025, and the items were never delivered. Took about 2 weeks to dispatch the items in the first place after many emails. I emailed them in regard to the parc... See more

Company replied


Company details

  1. Clothing Store

Written by the company

British fashion label.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

170 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

Ordered an XL and received a Large

Ordered an XL and received a Large. Tried to email to arrange a refund and have heard nothing back. Very disappointing.

2 June 2025
William Giles logo

Reply from William Giles

Hello Jack,

Thank you for you feedback, I am sorry to hear you received the incorrect size. I can see that your email was responded to with a solution but unfortunately we didn't get a response.

Many Thanks,

The william Giles team

Rated 5 out of 5 stars

Summer Shirt

Delivery did take a few days but team were helpful and responsive on social media and I loved the shirt when it arrived. Would definitely buy from here again

9 June 2025
Rated 1 out of 5 stars

Same issues as everyone else ordered on…

Same issues as everyone else ordered on 11th December was told on 8th January will receive order within 2 weeks. One month after that and several emails and messages on social media was told will get a refund yet nearly another 2 months later still no refund even my bank have turned around and told me they can’t do anything. Absolute joke, don’t understand how the company is still running, disgusting service. Taking peoples money and not fulfilling orders. When I comment on there social media posts to ask for help or to state I am still waiting for my order still - they delete the comments. Disgrace.

11 December 2024
Unprompted review
Rated 1 out of 5 stars

Would rate zero if I could

Would rate zero if I could, most unprofessional company ever! After waiting 3 weeks for my order and returning within a few days of receiving it, still haven’t had any refund 6 weeks later! After many attempts at contacting their customer service I have heard nothing back! Dont order from here! Vile company

7 February 2025
Unprompted review
Rated 1 out of 5 stars

Anyone there?

Hello,
Could ,someone look into this,please? I've sent some items back ages ago, I kept getting in touch with you, but no reply at all, I have the proof of postage and return to you,the parcel reached your Company on the 6th of January, order number 7890. Please, refund my items, thank you very much

6 January 2025
Unprompted review
Rated 1 out of 5 stars

I do not recommend!!!

I had ordered from William Giles on Boxing Day my order had a 3 week delay and since that announcement I have heard no more about where my order is even though I have emailed 3 times and had no response and even tried to message them on instagram and have not had a response I would not recommend ordering from this brand!!!

26 December 2024
Unprompted review

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