Wilkie's Eyecare and Jewellers Reviews 

755
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 232 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their genuine kindness, professionalism, and extensive knowledge, making every interaction pleasant and supportive. Many reviewers highlight the exceptional service, noting that explanations are clear, thorough, and delivered with empathy, ensuring a comprehensive understanding. People frequently mention feeling comfortable, at ease, and valued as customers, appreciating the personalized approach and lack of pressure during their visits. The overall user experience is consistently described as relaxing and efficient, with many appreciating the high quality of care and meticulous attention to detail provided. This strong consensus reflects a commitment to customer satisfaction, as there is no significant recurring negative feedback from customers regarding their experiences.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, frequently describing them as friendly,... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Clients share positive opinions on user experience, with many describing it as a good, relaxing, and... See more

Quality

Customers had positive experiences with quality, with many reviewers noting that items like watches, rings,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more


Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Jewelry Store

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.


Contact info

4.9

Excellent

TrustScore 5 out of 5

755 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(755)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service from the company

Exceptional service from the company, especially Willis
Very professional a true gentleman and does a thorough
eye test, nothing is a bother to him and explains everything to you.
Wish there was more company’s like them 5* treatment.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Follow up appointment

It was a follow up appointment to check pressure in one of my eyes. Procedure was explained well and what was being checked for. Actual tests were completed without any fuss and the results were explained well

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Tried and trusted

Wilkies have been looking after my eye health for almost 50 years now and I have always found them to be reliable and efficient in the care of my eyesight. Both the professional and front of house staff are polite and thorough in performing their duties.
I would have no hesitation in recommending them as an opticians for those that are considering the need for such services.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Much more a personal experience - definitely

Much more a personal experience. Choice of quick appointment times. Optometrist was very pleasant, helpful, explained everything he was doing in understandable terms. Discussed all procedures in detail as well as the options available following his examination. Given my prescription and further review appointment in 12 months or before if any problems.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

polite staff

polite staff, optician was excellent talking thru each part of the examination as we progressed.
Very pleased with the service provided.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

My experience at the Dumbarton Wilkies…

My experience at the Dumbarton Wilkies Eyecare could`nt of been any more pleasant. The staff on the front desk were so helpful and went out their way to make sure I was happy with my glasses frames and were also so accommodating to getting my appointments sorted. I would like to also highlight how great Jack was with me, I speak for myself , mum and dad also when I say he was so gentle and very comforting whilst also up for making it fun and have a joke. I have just went through the process of trying contacts for the first time and without Jacks help and patience it wouldnt have been possible. I had a few appointments and everytime I was asked by mulitple staff how i was getting on and any concerns etc. Great team working here who all care about what they are doing and making your experience 10/10. Thank you!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing optician

The optician was incredibly professional and clearly focused on client well-being.
Their meticulous attention to detail, combined with a friendly approach, really put me at ease during my visit.
Thank you for ensuring such a positive experience.

27 January 2026
Unprompted review

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