Wilkie's Eyecare and Jewellers Reviews 

751
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 232 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their genuine kindness, professionalism, and extensive knowledge, making every interaction pleasant and supportive. Many reviewers highlight the exceptional service, noting that explanations are clear, thorough, and delivered with empathy, ensuring a comprehensive understanding. People frequently mention feeling comfortable, at ease, and valued as customers, appreciating the personalized approach and lack of pressure during their visits. The overall user experience is consistently described as relaxing and efficient, with many appreciating the high quality of care and meticulous attention to detail provided. This strong consensus reflects a commitment to customer satisfaction, as there is no significant recurring negative feedback from customers regarding their experiences.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, frequently describing them as friendly,... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Clients share positive opinions on user experience, with many describing it as a good, relaxing, and... See more

Quality

Customers had positive experiences with quality, with many reviewers noting that items like watches, rings,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more


Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Jewelry Store

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.


Contact info

4.9

Excellent

TrustScore 5 out of 5

751 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(751)

230 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

It was my first visit after phoning to request an appointment to deal with a suspected eye infection. After being triaged by a very helpful member of staff I was given an appointment later that day. Jack was very professional, carried out a thorough examination and was reassuring. All staff were extremely friendly.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Extremely efficient and effective service all round

I arranged an appointment at short notice the day before I was examined as I had noticed a number of new floaters in my left eye. My optician examined the eye extremely thoroughly and carefully and discovered a minor tear in my retina. I was immediately referred to Gartnavel Hospital for treatment that same afternoon. The tear was dealt with successfully by laser surgery.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

A great family run Opticians

I went and got a eye test and needed a reading prescription, the staff here are very helpful and make your visit a pleasant experience, would recommend as it is a family run business and not the hustle and bustle of larger big business opticians.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Could not fault a single thing!

Could not fault a single thing about my experience. Everyone was friendly, genuinely concerned and very helpful. I will 100% recommend Wilkie and Rider to anyone.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Caring Service

Was seen quickly after leaving work with an emergency concern about my eyesight, we seen quickly and taken care of in a nice environment, all staff helpful polite and booked me a follow up appointment for next week, thank you.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Wilkies 😆

All staff were very professional and really friendly. The eye test was thorough and everything was explained to me. I wasn’t rushed into choosing frames.

14 March 2026
Unprompted review

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