Really pleased with our purchase of pre-used Hot Tub from Wild Water Spas. The process, end to end, was easy and their installation team were very helpful in ensuring we could get the unit through o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My hot tub was delivered today, I was given an accurate time slot, delivery men were really friendly & helpful going out of the way to move things for me and tidy any wrapping away. Very informative... See more
Company replied
I absolutely love my hot tub . This was a big decision & Sam talked me through the whole process & discussed in detail which tub would suit our needs . Delivered as per schedule & despite this hot tub... See more
Company replied
I received my hot tub today 24th January Paul the delivery driver was amazing, he went above and beyond. He arrived within the time slot, he moved my old tub out of the way to put the new one in wi... See more
Company replied
Company details
Written by the company
Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.
Contact info
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, United Kingdom
- 0800 246 1083
- enquiries@wildwaterspas.co.uk
- wildwaterspas.co.uk
4.7
Excellent
354 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 month
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Amazing service very happy customers
Amazing company - very helpful and were available to answer any questions at all times day or night - we were given full instructions on what we needed to do prior to our delivery and installation - the delivery guys were great and we absolutely love our hot tub - thanks so much Sam and all the gang xx
6 November 2025
Unprompted review
Reply from Wild Water Spas
Hi Sandra,
Thank you very much for the 5-star review and for choosing Wild Water Spas.
We are delighted to hear that the team were helpful and available whenever you needed us, and that the pre-delivery and installation guidance made the whole process straightforward. Your feedback on the delivery team is genuinely appreciated and will be shared with them.
Most importantly, we are thrilled you are loving your hot tub. On behalf of Sam and everyone at Wild Water Spas, thank you again for your trust and recommendation. We are always here if you need anything in the future.
Wild Water Spa's 🌊
Had 3 delivery dates cancelled without…
Had 3 delivery dates cancelled without confirmation so had 3 days unpaid at work sam did explain after I began seeking answers was offered more chemicals as a good will gesture that I never saw!! However the hot tub was spotless clean tidy and in great shape 👌 the delivery guys did a gr8 job also getting it into my garden and setting it all up 👌 overall appart from the delivery hick ups and vehicles breaking down we are very happy with the overall outcome the tub is awsum and sam always happy to help answer my questions 😀 I won't hesitate to use wild water spas when its time to upgrade....
17 November 2025
Unprompted review
Reply from Wild Water Spas
Thank you so much for the honest feedback and for recognising the end result, even after a few frustrating delays. We really appreciate your patience throughout - vehicle issues are never ideal, and I’m glad we were still able to get everything sorted to a high standard in the end.
It’s great to hear you’re loving the tub and that the delivery team did a solid job setting it up. We have made sure to follow up regarding the goodwill chemicals to make sure that’s resolved. Thanks again for your kind words and trust in us , we’ll look forward to helping you again when it’s time for that upgrade!
Wild Water Spas 🌊
Sea breeze 6
I dealt with Sam throughout, from start to finish he went above and beyond to ensure the Hottub I purchased was correct. The process was easy and straightforward.
I had Jamie to install. He was brilliant, did everything and more to ensure that I knew exactly how to work everything.
Would highly recommend
22 November 2025
Unprompted review
Reply from Wild Water Spas
Thank you so much Hannah! You were an absolute pleasure to deal with from start to finish. I’m really glad you found the whole process smooth and that both Sam and Jamie made sure everything was spot on for you. Enjoy every soak in your new tub and thank you again for recommending us!
Wild Water Spas 🌊
The team at Wild Water Spas are 10/10
The team at Wild Water Spas are 10/10. From Sam on the phone still taking my calls and forever being helpful months after the purchase to the 2 incredibly friendly delivery drivers who went above and beyond to help get the 3 units into position delivering late into the evening. I can't fault the product or the team. Thank you very much for everything!
12 November 2025
Unprompted review
Reply from Wild Water Spas
Thank you, Lloyd, for such an incredible review, it honestly means the world to us. We’re thrilled to hear that your experience with Wild Water Spas has been 10/10 from start to finish.
It’s fantastic that Sam was able to support you not just during the purchase but long after, ensuring you always had someone on hand to help when needed. We truly believe great service doesn’t stop at delivery, so it’s brilliant to know that ongoing support has made a difference.
We’ll make sure your kind words are passed on to the delivery team too, they take real pride in what they do, and hearing that they went above and beyond to get all three units perfectly positioned, even working late into the evening, will mean a lot to them.
We’re so pleased you’re happy with both the products and the service you received. Thank you again for your trust and for taking the time to share such thoughtful feedback. Enjoy every moment with your new spas, you’ve been a pleasure to deal with from day one.
Wild Water Spas 🙂
Great people to deal with
Great people to deal with
Sam is ace
Thanks for all your help with everything
7 November 2025
Unprompted review
Reply from Wild Water Spas
Thank you so much for your kind words and 5-star review. We’re thrilled to hear you had such a great experience with us and that Sam was able to help make everything run smoothly for you.
We always aim to make the process as straightforward and enjoyable as possible, from first contact through to installation and aftercare, so it’s fantastic to know that came across.
We really appreciate you taking the time to share your feedback - it means a lot to the whole team here at Wild Water Spas. Enjoy every moment of your new spa, and if you ever need anything in the future, you know where we are.
Wild Water Spas 🙂
Excellent service start to finish
I recently purchased a Titan Eclipse-800 hot tub from Wild Water Spas and couldn’t be happier with the entire experience.
From my first inquiry, Sam was incredibly responsive and helpful. I had concerns about access through a narrow gate, and rather than just giving me a hard “no,” Sam worked with me to understand the measurements and explore solutions. Throughout the process, he was patient with my questions and proactive about keeping me informed—even reminding me about deals ending and helping me secure the best price.
The pre-delivery planning was thorough. Sam requested videos of the delivery route to ensure everything would go smoothly, which showed great attention to detail. On delivery day, communication was clear with payment instructions and a reliable ETA. The installation team arrived on time, and Jamie (the installer) took time to share helpful maintenance tips.
What really impressed me was the after-sales support. When I asked about chemical maintenance schedules, Sam promptly sent over a comprehensive guide with all the essential information clearly laid out.
The whole experience felt professional yet personal. Sam and the team genuinely cared about making sure everything was right. If you’re looking for a hot tub company that provides great products backed by excellent customer service, I highly recommend Wild Water Spas.
5 November 2025
Unprompted review
Reply from Wild Water Spas
Thank you so much for taking the time to leave such a detailed and heartfelt review , it genuinely means a lot to all of us here at Wild Water Spas. We’re absolutely delighted to hear that your experience from the very first enquiry right through to delivery and aftercare has been such a positive one.
It’s brilliant to know that Sam was able to guide you through every step, especially with the access concerns around your narrow gate. We understand how stressful those details can be, and it’s great that his proactive approach and attention to detail helped make the process smooth and stress-free. We pride ourselves on going the extra mile to find solutions rather than obstacles, so your feedback really reinforces why we do what we do.
We’re also so pleased that Jamie and the installation team delivered the level of service we aim for on every delivery - punctual, professional, and ready to share expert advice so you feel confident using and maintaining your new spa. The Titan Eclipse-800 is a stunning model, and knowing you’re already enjoying it makes all the effort worthwhile.
Your comments about our after-sales support really resonate with us too. Customer care doesn’t end once the spa is delivered, we believe in being available long after installation to make sure every question is answered and every customer feels supported.
Thank you once again for recommending Wild Water Spas and for putting your trust in us. We truly appreciate your kind words and your business, and we wish you many relaxing and memorable moments in your new hot tub.
Wild Water Spas 🙂
Can't recommend enough always worry…
Can't recommend enough always worry when buying pre loved but service and communication is fantastic Sam on the end of WhatsApp to sort any issues
20 October 2025
Unprompted review
Reply from Wild Water Spas
Hi Robert
Thank you for taking the time to leave such a thoughtful review, it genuinely means a lot. We completely understand the hesitation that can come with buying pre-loved, so hearing that our service and communication eased those worries is exactly what we hope for. Sam puts a huge amount of care into every customer conversation, whether it is answering questions late in the evening or sending quick updates to keep things stress-free. We are delighted to see that his support made a real difference for you and he will be chuffed to bits reading this. Enjoy your spa with total peace of mind and remember, Sam and the whole team are always just a WhatsApp message away if you ever need anything.
Wild Water Spas 🙂
Fabulous!
Wild water spas are a great company to deal with! Hot tub is fantastic delivery was on time and the installation was perfect. Can’t wait to enjoy my new hot tub I would highly recommend this company
24 October 2025
Unprompted review
Reply from Wild Water Spas
Hi Christine
Thank you so much for the wonderful review, it is fantastic to hear how happy you are with your new hot tub. We are delighted that delivery was on time and installation went perfectly, that is always what we aim for. It is great knowing you found us easy to deal with and that everything met your expectations. We hope you enjoy countless relaxing soaks and memorable moments in your new spa. If you ever need anything at all, we are always here to help.
Wild Water Spas 🌊
I absolutely love my hot tub
I absolutely love my hot tub . This was a big decision & Sam talked me through the whole process & discussed in detail which tub would suit our needs . Delivered as per schedule & despite this hot tub not been brand new - it certainly looked new, absolutely immaculate & the whole family are loving it - Huge thanks
19 September 2025
Unprompted review
Reply from Wild Water Spas
Thank you so much for sharing this feedback, Clare.
We really appreciate you trusting us with such a big decision, and it is fantastic to hear that you absolutely love your hot tub. Sam takes a very consultative approach, and it is great to know that the time spent understanding your needs paid off in choosing the right tub for you and your family.
We are also pleased that the delivery ran as planned and that the condition of the hot tub exceeded expectations. Quality, transparency and delivering real value are central to how we operate.
Thank you again for your kind words and recommendation. We value your support and look forward to continuing to support you and your family going forward.
Wild Water Spas 🌊
Cannot speak highly enough would 100% recommend
Cannot speak highly enough would certainly recommend to anyone. Sam was there throughout keeping me up to date with my order delivery date answering any questions I had. Also Meedo who delivered our hot tub cannot fault the service we received
28 July 2025
Unprompted review
Reply from Wild Water Spas
Thank you very much for such a strong recommendation, Mary.
We truly appreciate you taking the time to share your experience and cannot thank you enough for your kind words. It is great to hear that Sam’s consistent communication and updates gave you confidence throughout the process and that all of your questions were handled promptly and clearly.
We are equally pleased to hear that Meedo delivered an excellent service on the day. Reliable professional delivery is a critical part of the customer journey and your feedback confirms we are getting this right.
Thank you again for choosing Wild Water Spas and for recommending us so highly. We value your trust and remain fully committed to supporting you whenever you need us.
Wild Water Spas 🌊
Happy customers now
This is an edited review.
Had initial issues and we finally come to a mutual agreement so happy to re review.
Yes we had issues. The company has now resolved these to our satisfaction.
If you get an issue reach and speak to them so they can right the wrongs.
Hot tub is good (I have a minor issue and not sure if it user or not in the coming days will know but support is waiting for the issue if it arises again so we can resolve)
Overall good service and finance was easily arranged.
Fairly priced and has to be said the steps which we thought would be poor quality as they were free are good and solid.
We are enjoying our evenings out in the tub.
Would probably purchase again down the line to see if the issues we had were a one off.
Has to be said WhatsApp support was decent throughout
10 September 2025
Unprompted review
Reply from Wild Water Spas
Hi Kevin,
We appreciate all feedback, but it is important to clarify the facts. Our delivery team arrived slightly later than planned due to unexpected roadworks and a diversion. We kept you updated well into the night to ensure you were not left without information.
Regarding access, this was not as clear as you had originally indicated. This unfortunately led to some items being unintentionally broken, but as set out in the terms and conditions you agreed to prior to installation, we are not liable for damages caused by restricted or poor access.
It is also worth noting that you were sending a large volume of repeated WhatsApp messages with little regard for our staff members’ time, despite our team responding and providing updates.
As for the hot tub itself, it is fully operational. In fact, you even confirmed to us in writing that it was heating and working correctly following delivery. All of our preloved hot tubs are thoroughly tested before leaving our facility, with full documentation to confirm this process.
We always strive to deliver the best possible service and communication, and while we regret you feel dissatisfied, we have acted professionally and within our agreed terms at every stage. That said, if you require any further assistance, please do contact us directly and we will be more than happy to help.
Kind Regards,
Wild Water Spa's
Smooth process from start to finish
Smooth process from start to finish. Can contact them at any time on WhatsApp. Love the hot tub and would highly recommend the company!
1 September 2025
Unprompted review
Reply from Wild Water Spas
Thank you Carl for the fantastic review. We’re really pleased to hear everything went smoothly from start to finish and that having WhatsApp support on hand made life even easier. It’s brilliant to know you’re loving your hot tub and we truly appreciate the recommendation. Here’s to many evenings of bubbles, relaxation and the occasional “sorry, can’t talk, I’m in the tub” message to friends 😂
Wild Water Spas 🌊
Exceptional customer service
Exceptional customer service, delivery and installation.
The pre-sales support and everything leading up to delivery was phenomenal, as was the delivery and installation itself.
Not to mention being incredibly pleased with the hot tub itself which was also fantastic value.
2 September 2025
Unprompted review
Reply from Wild Water Spas
Thank you Cristel for taking the time to share such lovely feedback. It’s wonderful to hear that everything from the first conversation right through to delivery and installation felt seamless for you. Knowing you’re as delighted with the hot tub itself as you were with the service makes it even better. We’re so pleased you feel you’ve had great value as well as great care. Now the fun part begins, switch on those jets, pour yourself a drink, and enjoy every soak ❤️
Wild Water Spas 🌊
We are absolutely thrilled with our hot…
We are absolutely thrilled with our hot tub from Wild Water!
The whole experience was absolutely excellent, Sam was extremely patient, explained the whole process from start to finish and was always available and happy to provide support, even when we had questions months after buying our hot tub.
The delivery guys were also excellent, great communication and made sure we were happy before running through a full checklist to ensure we fully understood everything about how our hot tub worked.
We couldn’t be happier and can’t recommend Wild Water enough.
Thank you all so much!!
13 June 2025
Unprompted review
Reply from Wild Water Spas
Thank you Ryan for such a fantastic review. We’re absolutely thrilled to hear how happy you are with your hot tub and even more delighted that the whole Wild Water experience lived up to expectations. Sam will be grinning ear to ear knowing his patience and support made everything easy for you, even months down the line. Our delivery team will also be chuffed that their efforts left you feeling confident and relaxed from day one. We couldn’t ask for better feedback and your recommendation means the world to us. Now it’s over to you to enjoy the bubbles, you’ve definitely earned them 🙌
Wild Water Spas 🌊
Initial contact helpful and…
Initial contact helpful and informative. I asked several questions and was helped through the order process by Sam.
Good communication, I have my delivery date 😊👏
9 August 2025
Unprompted review
Reply from Wild Water Spas
Thank you Jeanette for the glowing 5 star review. Sam will be delighted to know he guided you through all your questions and made the order process nice and easy. We pride ourselves on keeping communication crystal clear, so it’s brilliant to hear your delivery date is all set. Now the countdown begins… we’d say try to be patient, but we know it’s hard not to get a little overexcited when there’s a hot tub on the horizon.
Wild Water Spas 🌊
Sam in Sales was very informative and…
Sam in Sales was very informative and friendly. We didn’t have to wait more than a couple of weeks for the Hot Tub to be delivered. Harry and A N Other were very friendly and explained everything to us. Couldn’t fault anything.
5 August 2025
Unprompted review
Reply from Wild Water Spas
Hi Mrs Ash,
Thank you so much for the fantastic 5 star review. Sam will be chuffed to hear he kept everything clear and friendly, and Harry and his colleague will be thrilled their handover hit the spot. We aim to get tubs bubbling quickly, so it’s great to know delivery in just a couple of weeks worked for you. If you need any tips, a water care refresher, or just want to brag about your new favourite seat in the tub, we’re right here. Enjoy every soak!
Wild Water Spas 🌊
Excellent service
Absolutely excellent from start to finish. Good communication with prompt replies to all my questions both via what's app and phone. Very helpful guys who delivered and installed it and made sure I was happy with everything before they left. Very pleased with the hot tub. I highly recommend this company
2 August 2025
Unprompted review
Really great company
Really great company. Super advice from the start. I had a problematic issue with access and gave great advice. The team on the day Harry and Jay were really helpful and positive and cared.
22 July 2025
Unprompted review
Hottub experience Everything is so transparent and very…
Everything is so transparent and very well explained no hidden costs delivery crew were outstanding extremely happy with everything from this company
10 July 2025
Unprompted review
Reply from Wild Water Spas
Dear Debbie,
Thank you so much for your lovely feedback! We’re delighted to hear that everything was clearly explained and that there were no hidden costs. It’s also fantastic to know our delivery crew made such a positive impression.
Your satisfaction means a great deal to us, and we truly appreciate you choosing Wild Water Spas. If there’s anything you need moving forward, we’re always here to help.
Warm regards,
The Wild Water Spas Team 🌊
Experience of hot tub being installed
I would just like to say that the two guys, Qasim and Abdullah who came to install our hot tub tonight were absolutely fantastic, they were so lovely and very friendly and also very helpful. They both could not have been any nicer. Our hot tub is now up and running and we could not be happier. Again thanks to them both.
5 July 2025
Unprompted review
Reply from Wild Water Spas
Hi,
Thank you so much for your kind words! We're absolutely delighted to hear that Qasim and Abdullah provided such a fantastic service during your hot tub installation. We’re very proud to have them on our team, and we’ll be sure to pass on your lovely feedback to them.
It’s great to know your hot tub is up and running and that you’re so happy with it. If you need anything at all, we're always here to help.
Warm regards,
The Wild Water Spas Team 🌊
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