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Rated 1 out of 5 stars

This site is an absolute disgrace, they clearly offer/advertise deposit limits “regarding Personal Limits functionality, please contact support. Deposit Limit - you can set a li... See more

Rated 5 out of 5 stars

I'm reading a lot of negative reviews here. The Casino does have a very strict KYC Policy but I was able to be totally verified within an hour. Had some issues with proof of deposit which was resol... See more

Rated 4 out of 5 stars

I accepted a first deposit bonus, but the funds weren't automatically credited. I contacted support and they were quick to remedy the error and made the funds available the following day. While... See more

Rated 1 out of 5 stars

After spending half a day downloading documents to verify my identification I was told they don't accept my internet utility bill nor do they accept my bank statement because my statement didn't have... See more

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3.0

Average

TrustScore 3 out of 5

25 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

This site is an absolute disgrace

This site is an absolute disgrace, they clearly offer/advertise deposit limits

“regarding Personal Limits functionality, please contact support.
Deposit Limit - you can set a limit on your deposits for a day, a week, or a month.
Loss Limit - you can set a limit on your losses in the casino for a day, a week, or a month.
• Wager Limit - you can set a limit on the wagered amount for a day, a week, or a month.
60 FS
Cooling-Off Limit - you can set your Coolin Off Limit for 1 week, 1 month, 3 months, or (
Spin
months. While the limit is active you cannot deposit to the casino and you will be
Lucky
excluded from all promotional offers for the set period, although you may withdraw remaining funds during this period. The Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.”

However when you request such limit/limits to be activated they say

“As I mentioned, we cannot set this limit. Unfortunately, it is a limitation of the system. We do try to change it, but it is complicated”

This is Anthony from live support

All the above is in my archives I have all the proof

24 April 2026
Unprompted review
Rated 4 out of 5 stars

There was an error, but they fixed it quickly

I accepted a first deposit bonus, but the funds weren't automatically credited. I contacted support and they were quick to remedy the error and made the funds available the following day.

While it wasn't a seamless experience, it was good to see that customer support was prompt and resolved the problem. At least it demonstrates that they can be trusted to act when something goes wrong.

The interface is excellent and almost all my favourite games are available.

Disclaimer: I had the same error occur at two different casinos on the same weekend. I initially wrote a scathing review of this site because I confused it with the casino that refused to credit the bonus. I have deleted my previous review and written this new one to accurately reflect my experience.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

I'm reading a lot of negative reviews…

I'm reading a lot of negative reviews here. The Casino does have a very strict KYC Policy but I was able to be totally verified within an hour. Had some issues with proof of deposit which was resolved.
When it comes to withdrawals - they are fast. The only thing to keep in mind is the wagering requirements. Read the T&C people!
24 hour Customer support in English and very fast to respond - and, it's a live agent, not AI.
Large game selection - not big brand names but still a solid selection of games.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Prepare to be had

I poured a bottle of this s#$t into a blocked drain. ( The aluminum tab was already half open) Did not foam up as per video. Did not unblock drain. It is a prime example of false advertising. Will never buy again. Would not recommend. I was had. I was ripped off. Sorry but that's the truth.

27 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not waste your money

Do not waste your money. I had a balance of over $900. I sign in a week later and guess what..... Yup $0 balance. Absolute rip off. Play Betty. They pay without giving all your bank info.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Fair payouts, trustworthy, great support

Fair payouts, you win, you lose, after verifications and all you can easily take out your money.

Games are fun and support via chat is always there.

Recently won a large sum and they are paying out so they have my trust from now on.

25 July 2025
Unprompted review
Wildtornado logo

Reply from Wildtornado

Dear Kim,
Thank you for sharing your experience with us.

It’s wonderful to know you’ve been having enjoyable sessions with us, and congratulations on your recent win as well!

Your trust means a great deal to us, and we’ll keep doing everything we can to ensure your experience remains fair, fun, and rewarding.

Wishing you many more amazing wins ahead!

Sincerely,
WildTornado Casino Team

Rated 1 out of 5 stars

The wildtornado company doing this it's bad doing

Hello Trustpilot, I wanted to open an account with Wildtornado, the company name. On July 10, 2025, I uploaded all my documents. This included both sides of my driver's license, my bill with my address and name, as well as my bank statement. Yet, my account wasn't verified but I asked them if my account isn't verified, can I still play? They told me yes you can play. So I thought that my account will be verified soon. Without a thought of worry, I made a deposit of $30 CAD and played and I won some money and was going to cash out. But, the employee under Wildtornado didn't let me to cash out, they told me my account verification was still under review so I have to wait and be patient that is from July 10, 2025 until now. They are still keep telling me to wait for my account to be verified. Today is July 14, 2025, they still have not verified my account yet I think this problem is not normal anymore because verified accounts does not take that long, and I did ask them to check my account if it has any problems? They check and told me they see no problem with my account and I just have to wait, but I think in this case they don't want to verify my account. They just keep lying and telling me to wait but I did wait since July 10, 2025, meaning it has been 4 days already they still did not verify my account. I think it is because I was about to cash out the money, that's why they don't want to pay me, and I did talk with my friends who are playing online too on Wildtornado. My friends all said that my case I am dealing with is not normal. The employees in Wildtornado, they are playing games with me, the verification process does not take that long ( It's been 4 days since waiting for my account to be verified, I've talked to them on email and livechat, and they keep telling me to wait everytime I have asked. ) I'm writing this to you hoping you guys understand and help my account to be verified with Wildtornado company please, thank you.

14 July 2025
Unprompted review
Wildtornado logo

Reply from Wildtornado

Hello Van,
Thank you for your review.
We would like to address your concerns and clarify the situation with full transparency.
After you created your account and submitted verification documents on July 10, you proceeded with a 30 CAD deposit and initiated gameplay before your account was fully verified, which is totally fine. As clearly stated in our Terms & Conditions, all accounts must be verified before any withdrawal can be processed — this is standard compliance procedure across licensed gaming platforms.
In your case, the delay in verification was not due to negligence or avoidance, but because your documentation triggered an internal compliance check. Specifically, there was a partial data match with an individual under gaming-related restrictions. As part of our licensing obligations, we are required to investigate such matches thoroughly to ensure regulatory compliance and platform integrity. This process inevitably took longer than usual and involved multiple departments, not just Customer Support.
Throughout this time, our team provided accurate updates — advising you to wait for the review to be completed. We fully understand delays can be frustrating, but in this case, they were both necessary and justified. We’d also like to reaffirm that no Terms & Conditions were breached on our part. In particular, Section 12 – Withdrawal Policy states: “The Casino reserves the right to check your identity prior to processing payouts and to hold withdrawals for the time needed to check your identity.”
As of July 16, your documents have been approved and your withdrawal has been successfully processed.
WildTornado is committed to fair play, user safety, and compliance. While we understand your frustration, we must respectfully correct the false suggestion that your winnings were withheld unfairly because this is simply not accurate.
If you have any additional questions or concerns, our team remains at your disposal.
Kind regards,
Sofia
VIP Manager

Rated 1 out of 5 stars

The worst experience of all the casinos I tried

I made deposit and uncheck to receive any bonuses, they still credit me with 50% bonus, i canceled it and start playing and win some money. Then I look into account and they change my money to bonus wagering money. Which I should wage at 40x of deposit. If you want to save you some money and health, please stay away from this.

3 October 2024
Unprompted review
Wildtornado logo

Reply from Wildtornado

Hello!

We appreciate you taking the time to share your feedback.

The bonus was applied due to a temporary technical bug in our system, which has already been promptly addressed. This was a brief issue, and we have ensured that it will not recur.

We would also like to clarify that we do not transfer or convert funds between real money and bonus balances. Any funds moved to the bonus balance were related to the bonus itself, which can be declined at any time.

We regret that your experience did not meet your expectations, and we remain committed to providing a fair and transparent service.

If you have any further questions or concerns, please don’t hesitate to reach out to us.

Kind regards,
WildTornado Casino Team

Rated 1 out of 5 stars

Never trust this site

Don't ever play this casino . You put money in but they don't want to pay out. They say trusted casino. ,Bull . Stay clear away from this site. Not trusted, I rate this casino a 0

18 September 2024
Unprompted review
Wildtornado logo

Reply from Wildtornado

Dear Kevin,

Thank you for your feedback.

We understand your concerns, and we would like to clarify the situation. The only reason for any delay in processing your withdrawal was the need to complete our standard account verification process, which is mandatory for all players to ensure the security of funds. Once your account was verified, the withdrawals were ready to be processed, but they were recalled by you.

We are committed to providing a trusted and secure gaming environment, and if you have any further questions or need assistance, please feel free to reach out.

Best regards,
WildTornado Casino Team

Rated 1 out of 5 stars

Stay far away everybody

Stay far away everybody. I am the least careful person ever, I play at dozens of these sites with no issue. I’ve deposited 100’s into this site and even made a bunch of withdrawals. Sometimes they give you trouble and you have to try a few times but I’ve been able to make it work for the most part. Until now. I have a withdrawal they will not let me take out despite being fully verified and already having taken money out previously more than once. They are requesting a level of detail on 1 singular transaction I made that my bank does not even provide. They need in a single screen shot the transaction, my full name, the time of day etc. it’s literally impossible to manufacture that into a single screen shot with the online banking I use. They are not being helpful to provide me alternate solutions. All the bad reviews here are on the money. These guys are scammers.

17 February 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers, first couple of withdrawals via crypto were fine, then they ask for KYC for crypto withdraw... whole point in playing crypto is to be anonymous. Only ask when you are winning obviously... will probably never see that money again now steer clear if you play crypto!!

3 November 2023
Unprompted review
Rated 1 out of 5 stars

After spending half a day downloading…

After spending half a day downloading documents to verify my identification I was told they don't accept my internet utility bill nor do they accept my bank statement because my statement didn't have my debit card on the statement, (what statement does!). I provided photo ID with my drivers license. Unbelievable I've never ever been dicked around so much in my life!! I've been playing online slots gor a very long time. It's sites like this that leave a very nasty taste in one's mouth! Avoid this site like the plague!!!!

1 November 2023
Unprompted review
Wildtornado logo

Reply from Wildtornado

Dear Marsala!

We apologize for any inconvenience you may have experienced during the verification process. We understand that the requirements and process may have been frustrating. Your feedback is very valuable to us and we appreciate your patience.

Please be assured that you are very close to completing the verification process and we appreciate your efforts to meet our requirements.
This procedure is important to guarantee the safety of you and your funds, so you have no reason to worry.

Our support agent has already sent you detailed information on completing the verification process for your account.
If you have any further questions or need assistance, please do not hesitate to contact our support team for a speedy resolution.

Thank you for sharing your experience with us, and we sincerely hope that your future interactions with our platform will be more enjoyable.

Kind regards,
WildTornado Casino Team

Rated 1 out of 5 stars

Played on there for the first time…

Played on there for the first time tonight after signing up. Wound up making several deposits totaling more than $500 only to have the games gobble it up. The games didnt even play. I would say they paid out about 5 cents on a dollar. When I contacted live chat they were nothing but short and rude with me. One of the worst online casino experiences I've had. I wont ever plasy therte again

10 June 2023
Unprompted review
Rated 1 out of 5 stars

So after I wrote my most recent review

So after I wrote my most recent review, I get an offer from wild tornado casino. I go ahead and deposit $100 play it and for the first time in like 15 deposits I finally win something. I attempted to cash out only to be given some BS excuse as to why I couldn't cash my money out. Mind you it had nothing to do with the bonus per se. It was because of the way I handled the situation last time. They didn't want to give me my money. In any event, the best advice I can give you is to stay as far away from this site as possible as even if you win, you will not get your money.

11 June 2023
Unprompted review
Rated 5 out of 5 stars

Wow won on first and 3rd deposit!

I just started playing and won on 1st deposit. Received $350 1st time within about an hour. Re eived almost $450 on my 3rd deposit. Got my bitcoin within an hour and half. They are legit! Going to be referring my friends!

16 May 2023
Unprompted review
Rated 5 out of 5 stars

In all fairness

In all fairness, I felt as if I should review this company based upon my personal experience given some of the reviews I've read. I signed up about a week ago and deposited $100 wound up hitting $1,000 on one spin. Went about the withdrawal process having deposited Bitcoin. Initially, I was not receiving my confirmation email. Spoke to live chat and within an hour I received notification from the company that has my Bitcoin wallet that I had received $500 in Bitcoin as that's how much I withdrew. Now typically speaking once you've won on one of these sites, you generally don't win again for quite a few deposits. Made my second deposit this evening and actually hit for another $500. Granted I haven't withdrawn and received that money yet, but given my limited experience with them, I have no reason to believe that it won't be deposited in my account. Apparently these other reviewers had bad experiences. I however, have had two good ones. Thanks Wild Casino as they are few and far between with most online casinos.

31 March 2023
Unprompted review
Rated 1 out of 5 stars

Scam

I can’t get my money out. They won’t make a creditcard withdraw. STAY AWAY from this casino - it’s a scam and you will never get your money out.

3 November 2021
Unprompted review
Rated 1 out of 5 stars

Pure scam

Extremely bad experience with this casino. Won a bit and tried to withdraw, I was fully verified, but I got asked for providing extra documents. And thats the start of the nightmare. "finance team" keeps requesting more and more documents including ALL my transactions for my online banking for the past month(over 20 pages). I uploaded all documents that are required guess what? My withdrawal got cancelled and my account got blocked for no reason. Then I= received an email asking me to do "extended verification" through skype call. Have played in at least 30+ online casinos, and its my first time hear about this weird method to verify. And I had to wait few hours for the call because according to their terms if im not able to pick up the vedio call, mywinnings will be confiscated and my account will be close permanently. Then of course im scared of losing my winnings and my deposits, I verified myself on skype(the process is very painful i have to show my personal ID and my credit card into the camera, meanwhile answering 50+ questions which took me 45 minutes. Finally I was able to withdraw my winnings, thanksfully I got part of my winnings.(my bad for losing half of the winnings during this painful verification stalling strategy). After that I received an email that I was offered 100 freespins, I accepted the offer, then I was told that I had a duplicated account(the "duplicated" account belongs to my wife which has my wifes name, her birthday, her phone number, her credit card info and of course she lives at the same address with me). Explained this to their customer support at least 5 times, got the same answer. So guys, STAY AWAY FROM THIS CASINO!!!!!! THEY ARE USING EVERTHING THEY CAN TO MAKE SURE YOU ARE NOT RECEIVING YOUR DESERVED WINNINGS.

2 April 2021
Show reviews in all languages. (25 reviews)

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