Wildflower Cases Reviews 360

One of my camera bling lenses from Wildflower fell off. I contacted customer service regarding this since I recently purchases this item. Jackelin offered to replace the item and was very kind. I am very happy with my experience with Wildflower's customer service and will continue to support this business. I always appreciate when brands listen to buyer's concerns and offer solutions :)

Case broke rather easily, but phone was protected. Worse phone case I have ever had. Customer support at this company does not exist, by phone or email, simply no response by phone and emails will get a response but will not answer any question. One of the worse companies I have ever dealt with.

This company is a scam. Order at your own risk. I ordered a case 2 months ago and have yet to receive it. I requested a refund but have been repeatedly told they can’t issue a refund because the order has already shipped yet they are unable to provide me with any tracking info. You are unable to speak with anyone because the contact number for the company sends you straight to voicemail. DO NOT ORDER FROM THIS COMPANY.

Terrible customer service. Misrepresentation of case color and quality. Do not recommend. Based on my purchase and experience with the company I would think most reviews online are AI or bot generated.

I ordered a phone case that was 50 dollars which came with free shipping. Then the website offered a 15% discount which brought down the price which at the time I thought was great. This ended up making the order 90 dollars as free shipping is only for orders above 50 dollars….. I immediately emailed them to return it and they said it had already been shipped and there was nothing they could do. Very annoying system and they were not helpful. Not a great experience

I tried reaching out for an exchange atleast 4 times with little to no response my package has now been returned and I haven’t even gotten my money back or know if my exchange has been granted!! horrible customer service the online exchange portal wouldn’t even work. do not recommend

The quality was great until my most recent order. The fabric was not adhered to the case properly. Contacted customer service and was advised that it doesn’t meet their definition of a defective product. The aesthetics of the case is everything to me. Wont be purchasing again!

these cases have been trending for a while now and there was a lot of hype around these iphone cases at some point and I'll admit, some are cute ones. I like that they do collabs with influencers but as far as quality goes they are made very cheap. the inner lining (pattern) part of the case is just thin fabric. I do not do anything crazy or excessive with my phone, just day to day stuff but there is already mould on the inside of the case on the fabric after around a year of usage. the pattern is also off centre and for the price point I think there are better brands with higher quality products out there.

I ordered a case and phone charm from them and charm broke. I emailed them telling them about situation and this amazing person, Jackelin, from customer service, helped me immensely. Wildflower Cases replaced the phone charm and were extremely understanding and professional with their customer service. The products are definitely worth the price in my opinion and the customer service is even better. Thank you so much for making my year <3 Also give Jackelin a raise because she deserves it and she’s amazing.
Anya K.

I love WF Cases! It’s honestly not talked about enough how reliable these cases are. I remember first seeing these on Pinterest YEARS ago, and I hopped on the trend just for the aesthetics and haven’t gone back. I’ve used their cases for 7 YEARS. I have had 2 phones, and now I just got a 17ProMax, and I obviously repurchased.

I am a teenage girl. I am always doing something, always somewhere, and these cases ROCK for that reason. I have dropped my phone off a cliff, I’ve thrown it at a wall, and I am particularly clumsy so I am often just dropping it too be honest, and I have MINIMAL damage, and I give FULL credit to WF. They are sturdy, they are reliable and above all they are CUTE. I will never not use these, or this brand.

Their accessories are also great quality. I’ve had the camera ring gems and they STUCK. I’ve had about 11 of their cases now and my phone has never once cracked. I obviously do have mini little scratches cause I am really aggressive with my phone but otherwise my phone is 10/10. I highly recommend!!

I purchased the wrong sized item as a gift and tried to exchange them for the correct one. Their return policy, as another user wrote, is not designed to help the customer. You can't return sale items. There's only a 15 day window. You have to pay to ship them back yourself. They deduct a restocking fee. When I tried to exchange the item, the correct size was listed as out of stock even though the site would let me purchase them. That's shady. I sent them screen shots and they did not address the issue. In fact, it took them five days to even respond to me the first time. With such a short return window, that's really unprofessional. When they finally told me I couldn't return them after the window ended ("Apologies for the confusion" is such a bloodless non-apology), they offered me a 10% coupon code. Ten percent doesn't make any of this right. You might like their designs, but with a return policy so antagonistic to the customer, it's best to shop elsewhere.

UPDATE: Wildflower posted a reply three months after I uploaded this review. Please note that it contains no new information. The following remains uncontested and should give you pause:

*You can't return sale items.
*There's only a 15 day return window.
*You have to pay to ship them back yourself.
*They deduct a restocking fee.
*When I tried to exchange the item (which they agreed to at first), the correct size was listed as "out of stock" even though the site would let me purchase them.
*It took them five days to even respond to my first inquiry.

That is what is "disappointing."

I ordered a case on September 12th, as of October 1st, the shipping company they use (Passport) says they haven't even received it, let alone sent it. If you can't call because you're not in the US, customer service does not exist! I have lost count of the amount of emails I have sent, either they were totally ignored, or I got sent an automated response telling me to keep waiting for it to come. I have asked for my money back countless times, and there's nobody even on the other end! Total scam, I'm very surprised because it's such a well known brand.

When we tried to return cases that were the wrong size, there was no way to return them. We went to the website to see if there was information on how to return the cases. The only option was to check your eligibility to return the cases. The link that said it would check eligibility for returns simply went to a blank page. There were no other options to contact them and there was no information included with the cases when they arrived.

Ordered a lovely case that came on time. The owners followed up with me to see how I liked it and were really helpful. Love the case. Thank you!

They are the best phone case company out there!!!! I’ve been buying their cases for years and never had an issue. I drop my phone all the time and it has never cracked in a wildflower case. I had issues with shipping once and they got it all fixed for me which was amazing.

AVOID AVOID AVOID.
The worst customer service I have ever experienced and I am a very chilled person.
Do not risk ordering from them as if anything goes wrong the customer service literally doesn’t exist and will just send you automated responses, no one picks up the phone either… so disappointing from such a huge brand.

I love all of their products and they are just a great company overall! I recommend every single one of their phone cases for all types of phone💕

first time purchasing and y'all,,, it’s SO CUTE I’m totally in love with these wf cases🪽 the wf team was also rlly nice and helpful! Solved all my problems with delivery issues:)) tysm & will def order more of theseee🤍🤍

We’ve bought multiple cases from them, the designs and quality are very good, and beautiful! The one small issue we had was responded to very quickly and with a replacement. Outstanding products and customer service!

I had an address complication and i got great and fast help. i have a couple cases from them i loveee everything about wildflowerrrr!!!