Wilderness Travel Reviews 

189
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Our hiking trip with Wilderness Travel to the Amalfi coast was one of our best trips ever! Our guides could not have been better - fun and adventurous; knowledgeable and generous. The meals were extra... See more

Rated 5 out of 5 stars

The Indochine Tour not only met our expectations but far exceeded them. Our guide, Matthew, was extremely knowledgeable and you could tell he loved what he was doing, and the local guides shared stor... See more

Rated 5 out of 5 stars

We have traveled extensively and at all levels in Africa, and despite having done high end tent camping safaris previously the one we experienced with WT is the one we'll remember. You really couldn't... See more

Company replied

Rated 4 out of 5 stars

We've taken five trips with Wilderness Travel (WT). That in itself is a review and recommendation. WT is great! But there's always room for improvement. Consider adding/planning more customized... See more

Company replied

Company details

  1. Tour Operator
  2. Cultural Tours Provider
  3. Travel Agency

Information provided by various external sources

Wilderness Travel is a pioneering leader in the Adventure Travel industry, dedicated to bringing you innovative and active travel experiences for 40 years. With more than 200 small group and private journeys in 75 countries throughout the world, we offer a trip for every adventurous spirit—from African safaris to hiking odysseys in the Alps to expedition cruises in Antarctica. We invite you to join us!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(189)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Russia Trip

Took a trip to Russia with a special side trip to the area where our ancestors lived. It was a fantastic trip. Everything and everyone was just about perfect for the whole trip. I will not hesitate to travel with Wilderness Travel and would recommend them to anyone interested in a trip!

16 December 2019
Unprompted review
Rated 5 out of 5 stars

Excellent organisation

Excellent service, communication, trip research, planning and execution

10 October 2019
Unprompted review
Wilderness Travel logo

Reply from Wilderness Travel

Thank you Rodney, we hope to welcome you back for another adventure soon!

Rated 5 out of 5 stars

Family excursion in South Africa

We had an excellent experience as a multi-generational family of 10 traveling in South Africa. Our local guides were excellent, our safari in two bush camps provided great complementary experiences, and all the details worked out as advertised. We could not have asked fo rmore.

8 October 2019
Unprompted review
Rated 5 out of 5 stars

Perfectly planned and excellently…

Perfectly planned and excellently executed. My first trip with Wilderness Travel and I was impressed every step of the way from sign-up, getting my questions answered, itinerary and guides.

2 October 2019
Unprompted review
Wilderness Travel logo

Reply from Wilderness Travel

Thanks so much for your feedback, Tom. We are so happy to hear you enjoyed your first trip with us, and hope to share more adventures in the future!

Rated 5 out of 5 stars

Out tour guide Kate Wilkins was…

Out tour guide Kate Wilkins was competent, knowledgeable and kind. Very good experience.

2 October 2019
Unprompted review
Wilderness Travel logo

Reply from Wilderness Travel

Thanks so much, Kathy. We are delighted to hear you enjoyed your time traveling with Kate, she really is a gem!

Rated 5 out of 5 stars

Tops!

Tops! Our first trip with WT, all good!

1 October 2019
Unprompted review
Wilderness Travel logo

Reply from Wilderness Travel

Music to our ears, Steve! Hope to have you back for round two soon :)

Rated 4 out of 5 stars

A diverse cultural experience

A diverse cultural experience with a taste of 5 countries. Mostly easy hiking, but poles should be required and travellers should learn how to use them before they begin this trip.

1 October 2019
Unprompted review
Rated 1 out of 5 stars

I want to express my sincere…

I want to express my sincere disappointment and displeasure with our Wilderness Travel, trip "Magical Madagascar". Let me start by saying that my wife and I have travel extensively. We have been to Africa, South America, Indonesia, French Polynesia, and many other locations. Never have we encountered anything like Madagascar.

Madagascar is a country completely devoid of infrastructure. The roads we travelled in the north and south were horrifying. We were subjected to gut wrenching, bone jarring, reverberating rides, on roads that had potholes that could swallow entire vehicles.These rides ruined this vacation for not only for me and my wife , but also for everyone in our travel group. (Yes, we discussed this among ourselves, repeatedly) These are not conditions that develop quickly, but occur because of decades of neglect. The omission of such conditions prior to our purchase of your trip is unforgivable.

In the north, the ride to Ankarana took 4.5 hours (2.5 hours in itinerary). The ride to Berenty took 4 hours, and the ride to Andasibe took 5 hours (3 hours in itinerary). Because of the durations of these drives, every activity held on these days had to be modified and shortened. This deprived us of significant wildlife viewing time and opportunity. It also created a group of physically and mentally exhausted travelers who never had a minute to rest or relax upon arrival at any location.

Additionally, the trip was further complicated by the presence of and elderly couple who were not physically capable of participating in this type of travel. The older gentleman was 84, he was never asked by Wilderness Travel to present medical proof of his fitness to participate. He was unable to walk more than a kilometer without being physically exhausted. He fell three times during the trip and had to be evacuated from one of the hikes by vehicle. This created a problem for the trip leader who had to accompany the couple on every activity and occupy one of the groups guides for every hike. This action caused our entire group to be short changed on every wildlife hike. There were no options for longer hikes or photo oriented hikes, and nearly every hike was shorter than advertised.

Seven of the ten of us got some level of gastrointestinal upset. Four were unable to leave their rooms. The sanitary conditions are not safe.

Another unforeseen problem with the trip had to do with the Madagascar Airary. We arranged for you to exchange $200 each in advance of our arrival. We attempted to spend it at the airport gift shops in Antananarivo, but found that no shop would accept this Malagasy money. We then tried to exchange it back to US currency in both Madagascar and South Africa, and were informed that no one wants or will exchange their currency. We were stuck with $200 dollars worth of Airary. Again, Wilderness Travel gave us no insight or advice that the monetary system in Madagascar would be so unstable.

As you can see from my letter, our trip was anything but "Magical". I hope that moving forward you will stop promoting this adventure to unsuspecting victims. A travel company of your stature should be ashamed of misrepresenting a country that is slipping back into the stone ages as Magical. Shame on you! Shame one me, for being fooled by your lovely brochure.

24 September 2019
Unprompted review
Rated 5 out of 5 stars

Hiking in Cornwall: A typically wonderful WT trip.

This Cornwall trip was my third WT trip in the UK and all of them have been first rate. The guides are gems, full of good cheer, incredible local knowledge, and uncommon generosity.
Richard Bell designed this trip and has it planned to the finest detail. The schedule is wonderfully mixed, with cultural sessions blended in with the hiking. My wife especially appreciated the fact that we stayed 3-4 nights in each hotel. The coastal scenery is stunning.
Our other WT trips were equally well-planned, beautiful and comfortable. We are signed up for two more next year!

23 September 2019
Unprompted review
Wilderness Travel logo

Reply from Wilderness Travel

We are so happy you enjoyed your time traveling with Richard! It is such a treat to see Cornwall through his eyes and we are delighted we were able to share that with the two of you.

Rated 5 out of 5 stars

The Best Trip of my Lifetime

In August of 2019, we flew across the ocean to join up with Wilderness Travel for a bucket list trip - a photo safari in Tanzania - something I've wished for since I was a little girl. We have traveled with Wilderness Travel before and found their trips to be safe, fun, and engaging with professional, interesting guides along with comfortable accommodations and delicious food. Our Tanzania trip surpassed our previous experiences and expectations. As passionate wildlife photographers, we need certain elements for outstanding photography such as early morning light and the perfect location from which to photograph the animal. The guides understood our needs as if they had been to photography school themselves, and we brought home prize-worthy images and memories never to be forgotten. We loved it so much we have booked our reservations for 2021 to capture the spring migration in the Southern Serengeti. I couldn't recommend a better travel company.

20 September 2019
Unprompted review
Rated 5 out of 5 stars

Very well organized trips & groups are…

Very well organized trips & groups are great. Everyone gets along. I look forward to a new group of friends with each trip. They are on time & friendly. Lots of fun. No loose details!

20 September 2019
Unprompted review
Wilderness Travel logo

Reply from Wilderness Travel

Thank you, Bob! We may be biased but we think Wilderness Travelers make for the very best company :)

Rated 5 out of 5 stars

3 great trips with WT

I’ve traveled 3 times with Wilderness Travel. All trips have been outstanding!

20 September 2019
Unprompted review
Wilderness Travel logo

Reply from Wilderness Travel

Thank you so much, Chris. We hope to welcome you back for your 4th soon!

p.s. don't forget you will get 4% off the cost of trip #4 :)

Rated 5 out of 5 stars

Great places, great guides

I’ve traveled with WT five times over the last 15 years. They are one of my favorite travel companies for small group active travel. Always outstanding guides, interesting routes, the best hotels and meals. I’m sure I will travel with them again!

19 September 2019
Unprompted review
Wilderness Travel logo

Reply from Wilderness Travel

Thank you so much for continuing to choose Wilderness Travel for your adventures over the past 15 years. It has been a privilege and a pleasure :)

Rated 5 out of 5 stars

wilderness Travel is awesome

wilderness Travel is an awesome experience. 1st class all around

19 September 2019
Unprompted review
Wilderness Travel logo

Reply from Wilderness Travel

Thanks so much for sharing your feedback with us, Jan!

Rated 5 out of 5 stars

My husband and I have traveled all over…

My husband and I have traveled all over the world with Wilderness Travel. We have never been disappointed with their guides, planning, hotels, etc. They are a "top notch" company for adventure travel

19 September 2019
Unprompted review
Rated 5 out of 5 stars

We had a great time even though the…

We had a great time even though the total eclipse was obscured by clouds and the high seas prevented us from landing on Pitcairn island. The speakers, ship and service was very good and we had a wonderful time meeting our fellow travelers.

31 July 2019
Unprompted review
Wilderness Travel logo

Reply from Wilderness Travel

Thanks for the feedback, Gunnar. We were all disappointed that the weather in Polynesia was so unseasonable and that it prevented our Pitcairn landing and obscured totality. This was the very first time that we have missed seeing the eclipse on 22 different Wilderness Travel eclipse trips! But we're glad that you enjoyed the beauty of the Polynesian islands and had a wonderful time onboard. We hope you'll join us for more adventures in the future!

Rated 4 out of 5 stars

All of the off ship tours were extra &…

All of the off ship tours were extra & this was an expensive trip to begin with. Have been on other trips where only exceptional tours are extra. The ship itself & all the people on it were wonderful.

30 July 2019
Unprompted review
Wilderness Travel logo

Reply from Wilderness Travel

Thank you, Elaine, for your feedback. We are so glad that you enjoyed your experience on our recent Special Event: Total Solar Eclipse Cruise. Please note that almost all of our Wilderness Travel small ship adventures include shore activities at no additional cost. However, for this particular departure, we were subject to the procedures of the cruise company itself, which did not include extra excursions in their costs. We completely understand your points above and do appreciate your reply. Overall, we felt that this particular boat was the best choice for our plans in the region, and we're so glad that you enjoyed the ship and those onboard. We hope to welcome you to another Wilderness Travel trip in the near future!

Rated 5 out of 5 stars

Wilderness Travel’s Spirit of Ireland…

Wilderness Travel’s Spirit of Ireland trip was simply magical. Every step from signing up to packing details were easy. The staff at Wilderness Travel was helpful and extremely knowledgeable. The trip guides were simply the best, by the end of the trip they felt like new best friends. Their knowledge, kindness, and talent handling all the details of our trip made our trip. We went fabulous places where crowds were not. We were presented with an amazing arc of history that brought us through the past into the present. The hiking was challenging and beautiful. The hotels and restaurants were all excellent. In fact, 5 stars is just not enough!

30 July 2019
Unprompted review
Wilderness Travel logo

Reply from Wilderness Travel

Thank you so much for your feedback, Connie. Con and Ann are such gems, and it is such a treat to experience Ireland through their eyes. We are so glad you enjoyed yourself and we hope to welcome the two of you back for another adventure soon!

Rated 5 out of 5 stars

The Wilderness Travel Tanzanian local guides were wonderful!

The local guides were knowledgeable, personable and showed us genuine Tanzanian hospitality.
The local staff were friendly, provided the best services and always helpful.

30 July 2019
Unprompted review
Wilderness Travel logo

Reply from Wilderness Travel

Thank you, Karen! We really do have a dream team in Tanzania, they are outstanding individuals and we are so lucky we get to work so closely with them.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look