When it works its great and I cant fault, good prices and speed. But the signal drops regularly (at least 3 times) so things on home network need resetting on a daily basis. Their billing system seems... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chloe was fantastic today fitting our new WiFi. Polite, efficient and clearly went through our new setup, including who to contact if there were any problems. Was conscious not to disturb my husband w... See more
Company replied
Kai and Finn arrived this morning on Thursday 26th February to connect us internally to Wildanet. The outside cabling and box had already been completed. They suggested coming straight into the... See more
Company replied
Chloe installed the final part of my Wildanet order . There were other people involved such as Ian Curran at Customer Services. I have to say everyone has been Brilliant and I’m impressed with the who... See more
Company replied
Company details
About Wildanet
Written by the company
Wildanet is an independent Cornish-based internet service provider, bringing high-speed broadband and digital connectivity to homes, businesses and communities throughout Cornwall and the South West.
At Wildanet, we believe that every person, business and community has the right to be part of the worldwide digital community and to benefit from the opportunities it brings.
Unlike other parts of the UK, Cornwall and the South West still have countless communities suffering with poor quality internet connection, making life harder for many families and businesses in these areas and putting them at a distinct disadvantage to the rest of the UK. Wildanet is working to change this by digitally connecting many areas of the region to high speed, reliable broadband.
Talk to our friendly, local team today by calling 0800 0699906 or email us
Contact info
Westbourne House, West Street, PL14 6BT, Liskeard, United Kingdom
- 0800 0699906
- hello@wildanet.com
- wildanet.com
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No contact since order
2 weeks since order, no contact. Absolute waste of time trying to speak to anybody
1 February 2026
Reply from Wildanet
Hi Mark, I can see on your account that one of our care agents has been in touch recently. Your case is currently sat with our complex solutions team due to the cost and complexity to provide your connection. It is being actively reviewed and you will get updates as your case progresses.
Jamie cam yesterday and completed the…
Jamie cam yesterday and completed the installation, he was very professional, tidy and friendly.
14 February 2026
Unprompted review
Reply from Wildanet
Fab review, thank you Julian!
Installers very helpful
The installers Finn and Kai were very helpful and proffesional making sure I was happy with everything before leaving. A bit more notice regarding installation date would have been helpful but overall happy with the service.
13 February 2026
Unprompted review
Reply from Wildanet
Thanks Dian, you should have gotten an email and SMS with the date and time of your install, do let us know if these didnt come through as we need to investigate. We are very happy to hear that the team were helpful!
Wildanet made it an easy effortless switch over…
Wildanet made it an easy effortless switch over from one of the top main internet providers. I didn't have to do anything. Good communication throughout, better service and so much cheaper than BT which I had been with a good number of years.. Would highly recommend Wildanet
4 February 2026
Unprompted review
Reply from Wildanet
Thanks Angie, what a great review!
Very helpful and do amazing offers for fibre broadband
Very helpful and do amazing offers like the 3 months free fibre, I had mine put in today and they were very respectful and helpful guys, definitely recommend them to anyone! & Love to support a local business!😄👌
13 February 2026
Unprompted review
Reply from Wildanet
Thank you for the amazing review! We are very proud to be supporting the local economy and support Cornwall!
Chloe was excellent
Chloe was excellent. The install was completed in less than 30 minutes, she turned up on time, very polite and professional. Star employee!!
13 February 2026
Unprompted review
Reply from Wildanet
Thanks Simon, we will let Chloe know
Great communication
Great communication, fairly quick installation after order. Chloe who did the indoor installation was really pleasant, professional and did a great job, including explaining everything to us.
13 February 2026
Unprompted review
Reply from Wildanet
Thanks Janet, very happy to hear that Chloe did a great job
Reply from Wildanet
Hi There, could you give us a little more info on your review, we can see from your case that there has been a site survey but it did go ahead on time as planned. We would love to have more info so we can investigate further.
Kai and finn where brilliant got the…
Kai and finn where brilliant got the job done well and efficiently and customer service was brilliant
12 February 2026
Unprompted review
Reply from Wildanet
Thanks Aaron, we will let the team know!
You haven’t been in touch about…
You haven’t been in touch about connecting our wifi. I am very frustrated.
12 February 2026
Reply from Wildanet
Hi Karen, we have done a site survey and have the results back, you will get an email with an update of next steps as your install case progresses. We apologise that there has been a delay here.
Tom the salesperson was very helpful…
Tom the salesperson was very helpful and patient and made the whole idea of switching to you make sense.
The different people who came to instal including Paul, Jamie and Derek were all helpful, patient and kind.
11 February 2026
Unprompted review
Reply from Wildanet
Thanks so much Pam, we will let Tom and the team know of your amazing review!
A company in pursuit of excellence
A company in pursuit of excellence. Moving from SKY to Wildanet was the best move we have made. Like all new providers there is always teething problems, but the test of any good company is not the problems, but how those problems are resolved. Wildanet have gone over and above in the service they have provided and their friendly, but professional attitude and their attention to detail in providing the best knows no bounds. Letitia, Rachel, Major, Joanna and last but not least Jody, who came in after 6pm and on his way home, have been amazing in sorting out the problems, which turned out to be caused by the layout of the house. A very pleasant change from SKY. Thank you all at Wildanet.
10 February 2026
Unprompted review
Reply from Wildanet
Hi Greg, we are so happy to read your review, the team work really hard to help our customers so its very much appreciated when their hard work gets noticed. As you mentioned, sometimes there are delays which are outside of our control, but its how problems get resolved which matter, and we are pleased that in your case the team went above and beyond to assist.
The technician tried to impress but was…
The technician tried to impress but was beaten by restrictions imposed on him by Wildanet
The end result, several ugly white plastic items standing on thr floor or hanging off the wall just a metre inside the front door and these items only provided a good wifi signal to 4 out of 16 devices that require connection to the internet. The only device that got to the advertised speed was a laptop when moved to a line of sight of the router. It is likely that other fibre broadband will deliver the same shoddy installations which leave the homeowner spending time and more money to create a wifi rich house.
10 February 2026
Unprompted review
Reply from Wildanet
Hi Donald, we are sorry to hear that this has been your experience. We have looked at your case and can see you have been in touch with our customer care team, can you please email across some pictures of the install and we will investigate this fully with the installation engineers. Thank you
Just rating installation experience
Just rating installation experience as not had chance to see what the internet is like yet. It all went smoothly. Derek was respectful, explained everything well and made sure I was happy before he left.
9 February 2026
Unprompted review
Reply from Wildanet
Thanks for the amazing review!
Derek was great!
Derek was great! Got us set up in no time and had answers to all my questions. Thanks mate!
7 February 2026
Unprompted review
Reply from Wildanet
Thank you! We will let Derek know.
Excellent service
From the initial sales reps to the installation engineers and customer service personnel, the experience has been wholly positive.
The installation engineer, Matt, was efficient, friendly, and informative. The two guys who did the outside trench and ducting were neat and tidy and very polite.
Everyone I've either spoken to or emailed at Customer Service has been extremely helpful. Jody was very prompt in sorting out a minor issue, and the people in the accounts department answered my queries excellently.
I thoroughly recommend Wildanet, especially as it is based in Cornwall.
7 February 2026
Unprompted review
Reply from Wildanet
Hi there,
Thank you so much for taking the time to share such a wonderful review. We’re absolutely thrilled to hear that your experience with Wildanet has been positive from start to finish.
It’s great to know that our Sales team, Installation Engineer Matt, and the team who completed the trenching and ducting all made a strong impression. We take a lot of pride in providing a friendly, tidy, and professional service, so your feedback means a lot.
I’m really pleased I was able to help with your minor issue, and I’ll also make sure your kind words are shared with our Customer Service and Accounts teams — they’ll be delighted to hear it.
Thank you again for recommending Wildanet and for choosing a Cornish-based provider. We’re grateful to have you with us.
If you ever need anything, we’re always here to help.
Reply from Wildanet
Hi,
Thanks for the great feedback — really glad everything was quick, efficient and straight to the point for you,
The installation of the system.…
Matt and Jamie installed the system effeciently, they were professional and tidied up on completipn, excellent service.
3 February 2026
Unprompted review
Reply from Wildanet
Hi,
Thanks for the feedback — great to hear Matt and Jamie got everything installed efficiently and professionally. Glad you were happy with the service and the tidy finish.
Our engineer, Chloe
Our engineer, Chloe was fantastic, friendly, knowledgeable and helpful.
I received alot of communications, 16 texts to say the engineer was coming on the 6th but turned up on the 5th.
Surveyor useless.
Workmen, quick and tidy.
Connection and equipment, good so far.
5 February 2026
Unprompted review
Reply from Wildanet
Thanks for your feedback — really glad to hear Chloe looked after you so well. She’ll be pleased to know you found her friendly, knowledgeable and helpful.
Good to hear the workmen were quick and tidy, and that the connection and equipment are working well so far.
I’m sorry about the excessive text messages and the engineer arriving on the wrong day — that shouldn’t happen. I’ll raise this with our scheduling team so we can get it sorted.
I’ll also pass on your comment about the surveyor so it can be followed up properly.
If anything changes with the service or you need support, just let us know.
Great
On time. The guys (Matt and Jack) worked carefully. Fibre broadband worked first time at full speed (plus a little extra). So far, so good.
5 February 2026
Unprompted review
Reply from Wildanet
Thanks for the feedback — great to hear everything was on time, the guys worked carefully, and the fibre was up and running at full speed straight away.
Glad it’s all working well so far. If you need anything, we’re here.
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