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Review summary

Created with AI, based on recent reviews

Evaluating 326 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent customer service and the helpfulness of the staff, often highlighting specific individuals for their professionalism and quick responses. Many people are satisfied with the quality of the products, finding them realistic and well-made, and appreciate the natural appearance of the wigs. However, some people were dissatisfied with the product quality, noting that items did not match advertised descriptions or appeared cheaply made. There were also instances where customers experienced issues with orders, such as items not being shipped or delays in delivery. A few other people also felt that the return process was difficult or that their requests were rejected.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the natural look and high quality of... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the high quality, noting that wigs... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the quick responses and... See more

Order

Reviewers mention ambiguous feedback about order. Many customers report issues such as orders never arriving,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and efficiency.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent customer service. I did have an issue with the wig color as the marketing photo was not the same as uwig I received. That was disappointing but if you order something online without actu... See more

Rated 5 out of 5 stars

After received my first 2 Perla & Muriel wigs, I received so many compliments on my hair looking goog (enthusiastic "Wow! Your hair looks really great!" from friends that know me & strangers as well,... See more

Rated 5 out of 5 stars

To whom it may concern, I have been dealing with Chris regarding a query over the last several days, I am extremely happy with the speedy response to my emails and the manner in which my query has bee... See more

Rated 5 out of 5 stars

I bought 2 wigs, one was just perfect! The second just wasn’t laying quite right. Customer service was excellent! They responded immediately to every email to fix the issue and make sure I was compl... See more


Company details

  1. Hair Extensions Supplier

Information provided by various external sources

We founded Wigyy with one simple goal: To constantly evolve and deliver beauty to our customers, so that everyone can achieve the hair of their desires.


Contact info

3.7

Average

TrustScore 3.5 out of 5

867 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic beautiful wig fits beautiful

Fantastic beautiful wig fits beautiful
Love love style and colour age appropriate
Easy to work with..and all family comments
Fabulous..so hopefully next one will be same looking forward to wig shop and get
Another one when I get my r/f
Reguards Eva

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

I bought 2 wigs, one was just perfect! The second just wasn’t laying quite right. Customer service was excellent! They responded immediately to every email to fix the issue and make sure I was completely satisfied. I will be buying from this site again!

1 August 2025
Unprompted review
Rated 1 out of 5 stars

This was quite possibly the worst wig…

This was quite possibly the worst wig I ever purchased. I have purchased better wigs on Amazon than the one I got. It’s supposed to be Ash blonde and it is literally orange and yellow. The return policy makes it prohibitive to return since you have to pay for shipping and a $25 restocking fee or whatever they wanna call it. I don’t recommend this company based on my experience plus it took me almost 6 weeks to get the wig. Not worth the money, not worth the wait, not worth the effort.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Quality and price

Hi y'all. I decided to let my gray hair grow out. Not wanting to live with gray roots over red hair for at least a year, I decided to go back to blond,my original hair color. I bought my 1st Wigyy a couple of months ago and when the response was so good I realized how fun this would be. Wanting to save money, my next purchase was 3 for $50 from another company. Way wrong move! So I bought 2 more Wigyy wigs, and just bought 2 more. The company is legit; super wigs at a great price! I only wish they shipped faster. Thanks Wigyy!

29 July 2025
Unprompted review
Rated 1 out of 5 stars

Not an ethical company

Not an ethical company. Ordered a wig in May and never received it. After leaving negative reviews they said they would refund my money. Never received it.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Second Purchase

I received my second wig purchase (the "Gladys") this past Sunday. This time it did not arrive via USPS but via GOFO Express (that's a whole other review for GOFO), who, unfortunately, are not as fast as USPS as they allow themselves (3) days to deliver once they have your package. This is NOT Wigyy's fault, of course, as it is GOFO's policy.

On to the wig, it is a very nice wig, the curls are bouncy and it appears it will be easy to maintain the curls in the future with a curling iron. The color matched exactly as advertised, "brunette" and I can't wait to wear this wig. As the title suggested, this is my second purchase from Wigyy.

It takes about 5 days to reach the U.S. from Hong Kong and then just a few days to reach you in the U.S., really depending on what state you are in.

I recommend Wigyy.

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Will order again👍

The products arrive pretty quickly and their customer service is excellent. They address your questions and help resolve the problem or issue you might be dealing with. Always friendly and eager to help👍

27 July 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Wigs!!!

I have cancer and was really struggling with losing my hair during chemo. I wanted to find wigs that were natural and pretty. Wigyy offers so many different colors and styles. I was impressed with how beautiful, bright, and soft they were when they arrived. I would definitely buy more wigs!

28 July 2025
Unprompted review
Rated 1 out of 5 stars

This has been an ongoing saga

This has been an ongoing saga, not happy with wig at all, they said to return to such and such address, which I did at extra cost only for it to be sent back to me RTS. Then Wigyy said money had been refunded to my bank account to which it had not, I emailed them numerous times and all I got was an automated response money in your account - it was not and never received refund. Never Again!

23 November 2024
Unprompted review
Rated 5 out of 5 stars

Order was easily sent and received

Order was easily sent and received. Be careful with the colors their not exactly as shown. Mine ran alittle darker then pictured. Refund was issued at 50% because I was told the items were what I ordered, not what was pictured but 50% was refunded and I didn't send the items back just gave them away to someone who was better matched. Refund took time but got it. Thank you. Would have loved it to be the right color.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

I would like to start out with a…

I would like to start out with a received the wrong color. And as soon as I contacted customer service, they fixed it immediately letting me keep the wrong color and refund me 50%. They were fast in their response.

26 July 2025
Unprompted review

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