Wig Studio 1 Reviews 2,640

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 993 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting that wigs are as described, comfortable, and look natural. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving quickly or even earlier than expected. Additionally, customer service receives high marks for being helpful, responsive, and going above and beyond to assist with inquiries and order changes. However, some people were dissatisfied with certain aspects of their orders, particularly concerning product appearance not matching website images or descriptions, leading to disappointment with colors or styles. A few other people also felt that communication regarding order status could be improved, and some experienced issues with wig sizing or receiving substituted items without prior notification.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, style, and comfort of the wigs,... See more

Quality

Customers consistently note positive experiences with quality, often praising the great quality of the wigs,... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and timely... See more

Order

Consumers find order experiences to be ambiguous, with many praising the easy ordering process and prompt... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as excellent, great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I usually go thru a different company to order my wigs but after shopping around, Wig Studio 1 had my Jessica by Estetica at a lower price. You were out of my color I get. You sent me a email listing... See more

Company replied

Rated 5 out of 5 stars

The outlet sale helped me discover a new favorite work wig! Wynn is very similar to Alva but with a super comfy monofilament cap. It has less hair than Astrid but is about the same length. I've been l... See more

Company replied

Rated 5 out of 5 stars

I have purchased many wigs from WigStudio1. Their delivery is fast; my order is processed quickly. Merchandise is always top quality and in good condition. Returns are easy, and customer service is a... See more

Company replied

Rated 5 out of 5 stars

Very quick shipping. Well packaged. Great quality wig. Great style right out of the box. I did return it because it was much grayer than I expected. It was very comfortable and fit well.... See more

Company replied



Company details

  1. Beauty Product Supplier

About Wig Studio 1

Written by the company

TaxSlayer Logo Transform your look and embrace your confidence with Wig Studio 1. Our top-quality wigs and toppers cater to your unique needs and budget, while our exceptional customer service and supportive community are here for you every step of the way. We also offer free consultations to assist you in your hair journey.

Shop Now
Book Free Consultation

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience. Will order again.

Easy ordering process. Good communication with shipping status. Item arrived as described. Super cute and I love it!

14 May 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you for such a thorough review. This is so helpful.

Wishing you an amazing hair day!

-Racquel

Rated 5 out of 5 stars

I usually go thru a different company…

I usually go thru a different company to order my wigs but after shopping around, Wig Studio 1 had my Jessica by Estetica at a lower price. You were out of my color I get. You sent me a email listing what colors were available. I got out of my comfort zone, but I ordered a different color anyway. Thanks, I Love new color!!! I had no problems and received order in a timely manor.
Thanks Studio 1

11 May 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Yay! We are so glad that stepping out of your comfort zone paid off.

We appreciate your business and look forward to working with you again soon!

-Racquel

Rated 5 out of 5 stars

Wynn is a winner for daily wear

The outlet sale helped me discover a new favorite work wig! Wynn is very similar to Alva but with a super comfy monofilament cap. It has less hair than Astrid but is about the same length. I've been looking for a lower cost version for a while, and I'm so relieved that Wynn is it. The mono part is so generous that I don't miss the mono top. Very little permatease, which is important because I teach elementary school in my wig every day, and it gets hot up there! The color sparkling mocha looks great on my pinkish skin. Kind of like chocolate frost with no gold tones. Such a superb wig I just ordered 2 more.

13 May 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you for the review. Yay, for those outlet sales!

- Racquel

Rated 4 out of 5 stars

Great return policy

I really appreciate the return policy, makes it easy to try a style and if it doesn’t suit you, return easily.

11 May 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you so much for your review of our Return Policy. We want to make sure all of our clients feel supported in their journey.

Have a great day!

-Racquel

Rated 5 out of 5 stars

The quality of Henry Margu's wig was…

The quality of Henry Margu's wig was far above my expectations. The color 6H is spot on, and the style is a great cut for me. I would recommend any wig from WigStudio1, and in the future plan to purchase another. I give them A+++++!

16 May 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you so much for taking the time to leave a review.

We look forward to working with you again soon!

-Racquel

Rated 4 out of 5 stars

Ordinarily I'd say 5 stars

Ordinarily I'd say 5 stars, but my last order I had to follow up after it didn't ship for a week. This isn't usual, I usually get a ship notification in 1 to 3 days max.

Love the sales!

13 May 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you for the review. We apologize for any inconvenience. I checked your order, and it was shipped within the normal 2 to 5 business days. This brand does ship to our shop before being shipped to our clients directly.

We value your business!

- Racquel

Rated 5 out of 5 stars

Outstanding Service consistently

Outstanding Service consistently - I have been purchasing from WS1 for a long time and have never had anything other than positive experiences. Their customer service is consistently great.

12 May 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you so much! We appreciate our amazing clients.

We look forward to working with you again soon!

-Racquel

Rated 5 out of 5 stars

I had a couple of questions and…

I had a couple of questions and emailed. My emails were answered completely the next day. I really appreciate that.

12 May 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you for taking the time to provide feedback.

We appreciate your business!

-Racquel

Rated 5 out of 5 stars

This company is so wonderful

This company is so wonderful! Wigs are always as described. They offer many different styles & price points. One of my favorite retailers!

8 May 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you for your review.

We appreciate your business!

-Racquel

Rated 1 out of 5 stars

NOT WHAT I ORDERED…

I RECEIVED MY WIG A COUPLE OF DAYS AGO AND HAVE BEEN IN TEARS EVER SINCE. IT APPEARS I CANNOT RETURN OR EXCHANGE IT FOR ANY REASON SINCE IT WAS ON SALE. THIS WIG LOOKS NOTHING LIKE THE WIG YOU HAVE ON YOUR SIGHT, IT HAS NO LACE FRONT NOR A MONO TOP. THERE IS A HARD PART, ON THE WRONG SIDE. IT IS STRAIGHT AS A STICK FLAT WITH A FEW SMALL WAVES IN THE BACK. I HATE THIS WIG AND DO NOT WANT IT BECAUSE IT ISNT WHAT I ORDERED. THE FRONT LOOKS HORRIBLE AT THE LACE. LOOKS LIKE THE LACE FRONT WAS CUT INTO THE HAIRLINE.I CANNOT WEAR THIS WIG! I KNOW THERE ARE NO REFUNDS BUT I WOULD LIKE A DIFFERENT ONE SENT TO ME, AN ACTUAL BELLA VIDA BY RAQUEL WELSCH. PLEASE HAVE SOMEONE CONTACT ME REGARDING THIS MATTER. THANK YOU.

10 May 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hi Mona -

Thank you for reaching out. Please note that this is a review platform and does not reach our customer service team. Please send photos of your concerns to me at support@wigstudio1.com, and I will be happy to take a look.

Thank you!

-Racquel

Rated 5 out of 5 stars

I ordered a wig color that I did not…

I ordered a wig color that I did not know was discontinued… they cancelled my order… explained the problem and looked up several wigs that might help me find something different. Placed another order for me after I decided… they handled everything… the wig I did get was amazing I just love it ! Alicante in Sierra spice R. Thank you so much Jodi for all your expertise and patience!

11 May 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you for the review. We are so sorry the one you wanted was discontinued, but Jodie is amazing, and I am glad she was able to assist you.

Wishing you an amazing hair day!

-Racquel

Rated 5 out of 5 stars

Fast shipping

Easy to order. Fast shipping. Also like the products.

11 May 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you for providing feedback on your experience.

We look forward to working with you again!

-Racquel

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look