Wigs.com – The Wig Experts™ Reviews 

11,241
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,307 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of styles and brands available, noting that the ordered products arrive very quickly and always in pristine, great condition. Reviewers also highlight the smooth ordering process, the helpful staff, and the exceptional overall quality of the wigs they receive. However, some reviewers were not happy with certain product expectations, mentioning specific issues regarding unexpected hair thickness, noticeable color variations, or occasional delivery delays. A few other people also felt that navigating the vast catalog to find the exact right shade, style, or density can sometimes be quite challenging.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the wonderful selection of... See more

Quality

Clients share positive opinions on quality, consistently highlighting the beautiful, realistic styles and... See more

Order

Customers had positive experiences with order, frequently noting that the website is easy to navigate and the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive promptly and... See more

Return policy

Consumers find return policy to be ambiguous, with many reviewers praising the straightforward, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You did great. The wig is beautiful. I completely satisfied with the ordering process and the product quality and the style. This is my issue with me. I haven’t worn the wig in public. It ju... See more

Company replied

Rated 5 out of 5 stars

I have ordered numerous wigs from Wigs.com and what I appreciate is that they almost always have the best price on whichever wig I'm looking for. They ship fast and the wigs arrive in good condition.... See more

Company replied

Rated 5 out of 5 stars

Thrilled with my Raquel Welch topper. It’s in salt and paper grey. Incredibly real looking. So very flattering! Was able to pop it in straight from the box. The customer experience was flawless. Wig... See more

Company replied

Rated 5 out of 5 stars

So far on my first time purchase of 4 wigs the service has been excellent. Customer service is very supportive and knowledgeable and my emails have been answered very quickly and consistently. I'm a f... See more

Company replied


Company details

  1. Wellness Center
  2. also in
  3. Pharmacy

Written by the company

Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.

Hard to Find Styles, In Stock

We have styles & colors other may not have in stock.

We have styles & colors other may not have in stock.
At Wigs.com, we do things differently. Many online retailers don’t hold inventory. Orders can be delayed, backordered, or shipped from multiple locations. We stock a large selection in our U.S. warehouse, so your order ships faster, with care, and without unnecessary delays.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.5

All reviews

(11,241)

1,243 reviews in the last 12 months

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Rated 5 out of 5 stars

Buy with confidence! Wigs.com is an honest company with an excellent return policy!

Multiple great experiences with wigs.com!

I've placed several orders for my wife, and we have returned most of the wigs purchased.

The reasons for the returns have nothing to do with the quality of the wigs--they are all excellent. It is just that she currently has a wig that she loves, so a new one needs to be at least that good or better.

And you never know if you will like a wig until you try it on. So you try on many wigs to hopefully find one you like a lot. It has to be a heck-yes for both of us to keep the wig--mainly her!

More than once, our orders have totaled over $500 and $1000 dollars and wigs.com has given a prompt, full refund in every case for the wigs returned. Of course, we followed the rules and returned within the 45 day window (within a week actually) and in new condition, carefully repackaged.

Buy with confidence from this honest, generous company!

5 September 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

KC,

We truly appreciate you sharing your wonderful experiences with us! It's fantastic to hear that even when a wig isn't the perfect match, the quality of our products consistently meets your expectations. We understand that finding the ideal wig is a very personal journey, and it often takes trying several styles to discover "the one" that truly resonates. We are glad our return policy provides the flexibility needed for your wife to find a wig she loves as much as her current favorite. We are committed to ensuring a smooth process for our customers, and we're happy to know our prompt refunds and adherence to our return guidelines have contributed to your confidence in us. Thank you for your kind words; they mean a lot to our team!

Rated 1 out of 5 stars

Service was great, but….

Service was great. Color, hair quality great. But I haven’t been able to wear it: the hair falls forward which falls too close to face. Worst of all, the bob I’ve ordered several times in the past( Cameron, lite) flips up. I look right out of the 50’s. I’ve tried multiple times: wetting it, pinning rollers to make a page boy or at least fall straight down . I can’t change it, and I can’t wear it. In all the wigs I’ve had, this is the first I’ve had that I couldn’t work with, if even needed, and fix. I didn’t contact or send back because I’ve never experienced this and so thought as time went on, I could fix it. It ‘s clear now that I can’t. Expensive lesson. I also finds out now, no local salons will work on ANY wig if they didn’t sell it. Any suggestions for what more I can do? It’s Jon Renau, my favorite. Thx

20 July 2026
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Reply from Wigs.com – The Wig Experts™

Sandy,

Thank you for sharing your experience. We’re glad to hear you were pleased with the service, color, and hair quality, but we’re sorry this Jon Renau style hasn’t worked for you as expected—especially since you’ve had such positive experiences with the brand in the past.

We understand how frustrating it can be when a style simply won’t lay or behave the way you need it to. Our Client Care Team includes licensed cosmetologists who may be able to offer styling and care recommendations to help with the forward movement and flipping you’re experiencing. Please reach out to us directly so we can discuss the piece and see what options or techniques we can recommend.

Rated 5 out of 5 stars

Great!

Great!! Always great customer service!!
As well as the product!!

8 April 2026
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Reply from Wigs.com – The Wig Experts™

Anne,

We're so happy to hear you consistently receive great customer service and enjoy our product! We appreciate your kind words.

Rated 5 out of 5 stars

Love the color and fit

Love the color and fit. It matches my hair perfectly and great for fall. Thank you.

22 August 2026
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Reply from Wigs.com – The Wig Experts™

Cathy,

We're so happy to hear that you love the color and fit! It's wonderful that it matches your hair perfectly and is great for fall. Thank you for your kind words!

Rated 3 out of 5 stars

Ordered two wiglets

Ordered two wiglets, one delivered, second out of stock. Requested the second be shipped when available. HOWEVER, they cancelled the second wiglet and refunded to my credit card and did not notify me what they had done.

21 August 2026
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Reply from Wigs.com – The Wig Experts™

Alson,

We appreciate you bringing this to our attention. We understand your frustration regarding the second wiglet being canceled and refunded without notification. We are reviewing our internal processes to prevent this from happening again.

Rated 5 out of 5 stars

Great staff!!!!!

I enjoy ordering from your knowledgeable and personable staff!!!! It is always a pleasant experience because of their expertise!!! Thank you such great service!!!

21 August 2026
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Reply from Wigs.com – The Wig Experts™

Adele,

We're so happy to hear that our staff's expertise and personable service made your experience a pleasant one! Thank you for sharing your kind words.

Rated 5 out of 5 stars

The delivery was made in a timely…

The delivery was made in a timely manner and the wig looked like the picture I ordered from. I like having so many options of color

21 August 2026
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Reply from Wigs.com – The Wig Experts™

Pamela,

We're so happy to hear that your delivery was timely and that the wig matched its picture! We're also delighted that you appreciate the wide selection of colors we offer. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Love the wig.delivered in a timely…

Love the wig.delivered in a timely manner. The brands are good quality.

21 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

RoseMary,

We're so happy to hear that you love the wig and that it was delivered in a timely manner. We appreciate you recognizing the good quality of our brands!

Rated 5 out of 5 stars

Excellent service and timely…

Excellent service and timely communication about status of order.

20 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Linda H,

We're so pleased to hear that you experienced excellent service and timely communication regarding your order. We truly appreciate you taking the time to share your positive feedback!

Rated 5 out of 5 stars

Great service

Great selection, fast delivery and easy returns if the wig isn't the right fit for me.

19 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Dawn,

We're so glad you appreciate our great selection, fast delivery, and easy returns. We want to make sure you find the perfect fit!

Rated 5 out of 5 stars

Excellent

Customer service, return policy, easy website to navigate, quick delivery & of course exceptional wigs.

20 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Cynthia,

We're so glad you had such a positive experience with our customer service, return policy, and website! We're especially happy you love our wigs and quick delivery. Thank you for your wonderful 5-star review!

Rated 5 out of 5 stars

Many years as a satisfied customer

I have been purchasing from you guys for a number of years and so very much appreciate having been able to consistently find what I’m looking for.

20 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Glenda,

We truly appreciate your long-standing loyalty and are so happy to hear that you consistently find what you're looking for with us. Thank you for your kind words!

Rated 5 out of 5 stars

Satisfied Customer

I am a long time customer. My orders arrive quickly. I have only received one piece that I did not like. I returned it and was promptly refunded. Customer service is always helpful. Great selection at fair prices.

20 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Cyn,

We are so happy to hear about your continued positive experiences with us! We truly appreciate your loyalty and kind words about our service and selection.

Rated 1 out of 5 stars

I am still waiting for my credit and u…

I am still waiting for my credit and u can’t talk to a human to find out where it is

19 August 2026
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Reply from Wigs.com – The Wig Experts™

Linda,

We’re sorry to hear about your frustration. Our team has already spoken with you regarding your credit and provided an update on its status. We understand that waiting can be frustrating and appreciate your patience while the credit is processed.

Rated 5 out of 5 stars

Perfect color match

First of all, I ordered the breathless ponytail. The color I ordered exactly matches my hair so it is perfect worth 100 stars.

19 August 2026
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Reply from Wigs.com – The Wig Experts™

Lorraine,

We're thrilled to hear that the ponytail you ordered is a perfect match for your hair! It's wonderful to know you're so happy with it.

Rated 5 out of 5 stars

Great product lines

Great product lines. Quality of wigs and variety is wonderful. Shipping service is excellent. The website is easy to navigate and you always have great tips and tricks for wig wearers!

18 August 2026
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Reply from Wigs.com – The Wig Experts™

Maggie,

We're thrilled to hear you appreciate our product lines, the quality and variety of our wigs, and our excellent shipping service. We're also glad you find our website easy to navigate and our tips helpful!

Rated 5 out of 5 stars

Wig is wonderful

Wig is wonderful. Fit is perfect thanks to measuring guide. Good quality and perfect fine hair density.

19 August 2026
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Reply from Wigs.com – The Wig Experts™

Cheryl,

We are so delighted to hear how wonderful your wig is and that the measuring guide helped you achieve a perfect fit! It's fantastic to know you appreciate the quality and fine hair density.

Rated 3 out of 5 stars

I love my two wigs the color was…

I love my two wigs the color was perfect. The third one I was disappointed
The color Way too dark and unevenly cut.Im very sorry about the last review! I had someone help me with the third wig
I had it on wrong and I got several opinions on the color
The color does look pretty I am use to lighter but the carmel in the wig is great
Please forgive me about the review! Thank you for your work with the wigs. God Bless

18 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

JoAnn,

We appreciate your feedback. We're glad you loved two of your wigs, and we are truly sorry the third one did not meet your expectations regarding color and cut. We are looking into this.

Rated 5 out of 5 stars

The wig was what I ordered and…

The wig was what I ordered and delivered fast

19 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Naomi,

We're so pleased to hear that you received exactly what you ordered and that the delivery was fast. Thank you for your positive feedback!

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