Wig Outlet Reviews 9,128

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 818 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product selection, highlighting the variety of styles and colors available, as well as the excellent quality of the items. Many appreciate the competitive pricing, often finding great deals on high-end products, and the efficient delivery service. The return policy is frequently mentioned as hassle-free, with easy processes and quick refunds, making the overall shopping experience very positive. However, some customers occasionally experienced issues with product quality, noting instances of wigs appearing defective or previously worn. A few reviewers also reported problems with delivery, such as missed attempts or lost packages. There were also isolated concerns regarding the return policy, with some customers facing difficulties or unexpected charges when trying to return items, particularly those purchased as closeouts.

What people talk about most

Product

Consumers generally express satisfaction with the product, often praising the variety of brands and styles,... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting its speed and efficiency.... See more

Quality

People report positive experiences with quality. Many customers praise the excellent material and natural... See more

Price

Reviewers highlight positive aspects of price, with many customers praising the great and reasonable prices,... See more

Return policy

Customers consistently note positive experiences with the return policy. Many reviewers find the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've purchased several wigs from Wig Outlet and they always offer great prices and the orders arrive quickly. When I needed to return one because the cut and color just didn't work for me, the return... See more

Rated 5 out of 5 stars

Customer service was helpful and prompt when I had an issue with website function. Deliveries are prompt. With so many style and color options, and great pricing it's not hard to find something you l... See more

Rated 5 out of 5 stars

Made a recent purchase with WigOutlet and missed the coupon offer emailed one-two days after purchase. I emailed client care requesting a credit for the coupon amount and Aryana Petite offered to d... See more

Rated 5 out of 5 stars

Great sellection of different styles & prices. I was allowed to order & try wigs to determine the ones that were perfect for me. No hassles with easy returns & quick refunds. I was able to find sever... See more


Company details

  1. Beauty & Well-being

Written by the company

SAVE Up To 70% on Name Brand Wigs and Hairpieces. New Inventory Added Daily! FREE Shipping over $99


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great sellection & reasonable prices

Great sellection of different styles & prices. I was allowed to order & try wigs to determine the ones that were perfect for me. No hassles with easy returns & quick refunds. I was able to find several very nice wigs that were perfect for me at very reasonable prices.

7 March 2026
Rated 4 out of 5 stars

Prompt delivery and email updates

Prompt delivery and email updates. There were few color choices, so I tried to dye the hairpiece unsuccessfully. If you stock medium cool brown with no gray I might buy another.

27 March 2026
Rated 3 out of 5 stars

Where is my wig?

My wig arrived quickly but was a bit too small for my head, so I ordered a larger size on 3/26. I’m in Georgia, and on 3/28 my package got lost somewhere in transit. A claim wasn’t submitted to the carrier until April 3, and they said it was missing some information. Now it’s April 9, and that still hasn’t been resolved. No one has offered me a refund or replacement, and the situation remains unaddressed.

UPDATE:

The shipper finally refunded The Wig Outlet. A replacement was received very quickly. It is a great fit, and I get a lot of compliments. Just wish it had more platinum, but keeping just the same.

24 March 2026
Wig Outlet logo

Reply from Wig Outlet

Melissa,

We’re so sorry to hear about your experience and truly understand how frustrating this must have been. While carrier investigations can take up to 8 business days, we completely understand the inconvenience caused by the delay.

To make this right, we’ve issued your replacement order today, so you won’t have to wait any longer for the claim process. We appreciate your patience and the opportunity to resolve this for you. If there’s anything further we can do, please don’t hesitate to reach out to our support team.

Rated 5 out of 5 stars

Quick delivery and refund

This is a remarkable honest and reliable company to help you with your hair needs. I am initially always suspicious of doing online business with a company I am unfamiliar with. This has been such a pleasant experience. It is hard enough to go through hair loss as a woman for whatever reason. Very happy to have found a business that is willing to help you and make give your needs a priority. The prices are pretty reasonable too. The first two I tried did not work out...so I have two more coming to try. Returns and refunds were really quick. We live in such a rural area I would have to drive 150 miles away to a wig shop. I feel even with the shipping costs to and from it is still a great help for me. I would definitely recommend this company.

23 March 2026
Rated 2 out of 5 stars

The wig seems to need shampooing from…

The wig seems to need shampooing from build up on it.

20 March 2026
Wig Outlet logo

Reply from Wig Outlet

Joan,

We’re sorry to hear about your experience. We want to assure you that we do not send out any worn or altered products; every item is carefully handled and inspected before shipping.

It’s possible that what you’re noticing may be product residue from manufacturing or packaging, which can sometimes occur. We always recommend a gentle wash before first wear to achieve the best look and feel.

Rated 5 out of 5 stars

It was a wonderful price

It was a wonderful price, easy transaction. Wig arrived in a very timely manner and the wig was exactly what I thought it would be. Would definitely recommend wig.com.

18 March 2026
Rated 4 out of 5 stars

Fast shipping and beautiful hair

Fast shipping, great quality wig. I wish there were more photos modeled with the color options but otherwise, super fast service. Both wigs in large cap sizes were keepers.

17 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look