very good installation process. Engineer kept us informed throughout the process and was friendly and helpful. He removed his shoes everytime he entered our house as it was raining, which was much app... See more
Company replied
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Review summary
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Had for some five months now and has worked flawlessly at 100% speed all the time. No faults, no glitches. Installation was extremely neat with the guys going out of their way to install in our prim... See more
Company replied
From start to finnish wight fibre could not be faulted. From initial contact through to installation all staff were informative and helpful. there have not been any problems since our contract start... See more
Company replied
Our wightfibre installer Lester was excellent. He arrived on time, listened to our requirements and made the necessary adjustments going around our borders rather than through the middle of the lawn... See more
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Company details
Written by the company
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Written by the company
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Contact info
Communications House, 56 Love Ln, PO31 7EU, Cowes, United Kingdom
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Some teething problems but excellent…
Some teething problems but excellent customer service resolved this
Speed as advertised
2 April 2026
Reply from WightFibre
Thank you for your 5-star review! We're pleased to hear that, although there were a few teething problems along the way, our customer service team was able to get everything resolved for you. Thank you for choosing WightFibre and for taking the time to share your experience.
My daughter and son got a much better…
My daughter and son got a much better deal at their house than mine . And mine is very basic with no add ons ! I have emailed as you replied still waiting to hear . 18th July still no reply to email after asking me to do so !
1 April 2026
Reply from WightFibre
Thank you for your review.
In many cases, different customers can have different packages, promotions, add-ons, or services included in their bundle, so it's not always a like-for-like comparison. The cost can vary depending on exactly what's included. We also offer some bundles on 30-day rolling agreements, and deals can change from month to month depending on the services and promotional discounts applied.
I've had a look and can't see that you've contacted us directly about this yet. We'd be happy to investigate further and review your account to make sure everything is correct. Please email us at Help@wightfibre.com with your account details, and we'll be happy to take a closer look.
Kind regards,
WightFibre
I heard your star rating was very good
I heard your star rating was very good. Witch made me decide to come with you .
31 March 2026
Reply from WightFibre
We're delighted to hear that our excellent rating helped you choose WightFibre. It's great to know that the positive experiences of our customers gave you the confidence to join us!
Thanks for choosing WightFibre, and welcome aboard!
Excellent service at a great price
Excellent service at a great price. If you need to speak to customer service, they are brilliant.
31 March 2026
Reply from WightFibre
We're delighted to hear you're enjoying both our service and our pricing. It's especially great to know that our customer service team made such a positive impression – providing friendly, helpful support is something we take great pride in.
Thank you for choosing WightFibre and for taking the time to share your experience.
Home
It was straight forward. Extremely efficient, great professional service. And completely reliable, the team at head office very efficient so we're the engineers.
30 March 2026
Reply from WightFibre
We’re really pleased to hear everything was straightforward and that you found the service efficient and professional from start to finish. It’s great to know both our head office team and engineers delivered the level of reliability we aim for. Kind regards.
Great friendly installation team amd…
Great friendly installation team amd helpful customer service ( Matthew)
No problems at all very smooth changeover
30 March 2026
Reply from WightFibre
We’re delighted to hear you had such a smooth changeover and that both our installation team and customer service were friendly and helpful throughout. I’ll be sure to pass your kind comments on to Matthew and the team. Kind regards
Customer service is amazing, service awful
Customer service is amazing.
The WiFi service is awful.
I pay for 300mbps, and can confirm it's never hits and never stays above 150, the latency is also terrible.
The price is the only thing that is appealing but if you are looking for consistency then don't waste your time
30 March 2026
Reply from WightFibre
Thank you for your feedback – we really appreciate you highlighting the positive experience you’ve had with our customer service. We’re sorry to hear that your WiFi performance hasn’t been meeting expectations. Speeds and latency like you’ve described aren’t what we’d want for our customers, and it’s something we’d absolutely like to investigate for you.
We can see that you haven’t been in touch with our support team regarding this issue yet, and we’d really welcome the opportunity to get this looked into and resolved.
Please do reach out to our customer support team at your convenience so we can run through some diagnostics with you and work towards getting a more consistent experience.
We’re here to help and would really like the chance to get this sorted for you. Kind regards.
Brilliant install team and accessible…
Brilliant install team and accessible fast follow up support
29 March 2026
Reply from WightFibre
Thanks so much for your kind words!
We’re really pleased to hear you had a great experience with both our install team and follow-up support. We’ll be sure to pass your feedback on to the team—they’ll really appreciate it.
If you ever need anything else, we’re always here to help! Kind regards.
The team of young men that came to do…
The team of young men that came to do the insulation, were very polite and friendly Freddy Sam & Leister.
They did their very best to run the cable where we preferred it to be.
The wiring was attached to the building in a very considerate manner.
Leister carried out the installation in the house and complied very cheerfully and happily to our requests.
He was especially helpful setting up our devices for us.
Great team of guys!
26 June 2026
Unprompted review
Reply from WightFibre
Thank you for your fantastic feedback. We are delighted to hear that Freddy, Sam and Leister made such a positive impression during your installation.
It is great to know the team took the time to run the cable exactly where you preferred and ensured everything was fitted neatly and considerately. We are especially pleased that Leister was able to help inside the home and support you with setting up your devices.
We will be sure to pass your kind comments on to the team. They will really appreciate your recognition.
Thank you again for choosing WightFibre. Kind regards.
Has done what it says it will do
27 March 2026
Reply from WightFibre
It’s great to hear everything’s working as expected and doing exactly what you need. Thank you for the review. Kind regards.
Not cool empugjToo hot for you to handle
Too hot for you to handle?
Next time you can not provide a service
Do not charge me for it..
Is the minimal
24 June 2026
Unprompted review
Reply from WightFibre
Unfortunately, the information automatically attached to your Trustpilot review does not match any account details we hold on file, which has made it difficult for us to investigate your concerns. We previously requested additional information so that we could identify your account and look into the issues you've raised, but we have not received a response.
Without being able to verify the account or understand the specific circumstances, there is very little we can do to investigate further or provide a resolution. We would genuinely like the opportunity to look into this properly, so if you contact us directly with your account details, we'll be happy to review the matter and discuss your concerns in more detail. Kind regards WightFibre Team
Still waiting for box to be fixed…
Still waiting for box to be fixed probably to wall and one cable to another flat to be left tidy
24 February 2026
Reply from WightFibre
Hi there,
Thank you for your review. We’re sorry to hear you’re still unhappy with how this has been left.
Our records show that during the installation, the cabling route was agreed on-site with your assistance. The cable was taken via the roof space through the existing window opening, and it was confirmed at the time that a small amount of external cable along the flat roof area was acceptable.
We can also see that on 12/03/2026 further work was completed to properly secure the external box to the building, including replacing screws and adding washers.
Based on this, the installation was completed as agreed at the time. However, if the current setup now presents a safety concern or has changed since the visit, we would absolutely want to review this.
Please email us at help@wightfibre.com with images and details of areas of concern so we can assess things further. If this is identified as a health and safety issue, we will of course take appropriate action.
Kind regards,
WightFibre
Great team ,professional workforce
25 February 2026
Reply from WightFibre
Thank you for your kind words! We're really pleased to hear you found the team professional and helpful. We always aim to deliver a high standard of service, so your feedback means a lot. Kind regards.
Local company at a very good price!!!
25 February 2026
Reply from WightFibre
Thank you so much for the kind words! We’re really proud to be a local company and it means a lot to hear you’re happy with both the service and the value. If there’s ever anything you need, we’re always here to help. Best regards.
The order and installation were great
The order and installation were great. Friendly efficient service end to end. No problems with setting up everything. Very pleased
24 March 2026
Reply from WightFibre
Thank you for your fantastic review! We’re really pleased to hear everything went smoothly from order right through to installation, and that the team provided a friendly and efficient service throughout. It’s great to know you’re so happy with everything – we really appreciate your feedback
I had a few teething problems
I had a few teething problems , but through WightFibres attentions all was sorted so satisfaction . 6
24 March 2026
Reply from WightFibre
Thank you for your 5-star review! We really appreciate your patience while we worked through those initial teething problems, and we’re so pleased everything is now sorted for you. If you ever need anything further, the WightFibre team is always here to help. Best regards.
Reply from WightFibre
Thank you for the 5 Stars! Glad to hear everything was seamless. Best regards.
Great - eventually
Very fast and easy to use once the connection was made- it took a very long time from the first conversation
22 February 2026
Reply from WightFibre
Hello Martin,
Thank you so much for your 5-star review! ⭐
We’re really pleased to hear that once you were up and running, you found the service fast and easy to use.
We do appreciate your patience during the setup process, and we’re sorry it took longer than expected to get everything connected.
Your feedback is really valuable and helps us continue improving the journey from first contact through to installation.
If there’s anything more we can do for you, please don’t hesitate to get in touch – we’re always here to help! 💙
The whole process from enquiry to…
The whole process from enquiry to instalation was very easy. Staff were very helpful at all times i had contact with WightFibre
22 February 2026
Reply from WightFibre
Hello,
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear that you found the whole process from enquiry through to installation smooth and easy.
It’s especially great to know our team made a positive impression – we’ll be sure to pass your kind comments on to them.
Providing helpful and supportive service at every stage is really important to us.
Thanks again for choosing WightFibre, and if you ever need anything, we’re always here to help! 💙
Being able to speak to someone quick…
Being able to speak to someone quick and effectively
15 March 2026
Reply from WightFibre
Hello Elizabeth,
Thank you so much for your 5-star review! ⭐
We’re really pleased to hear you were able to get through to someone quickly and get the help you needed.
Providing fast and effective support is something we take pride in, so it’s great to know we’re getting it right.
Thanks again for choosing WightFibre – we’re always here if you need us! 💙
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