WiFi Heros Reviews 

272
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, friendly, and extremely knowledgeable during every single visit to the property. Many people emphasize that the professional engineers always arrive promptly on time and handle all technical equipment with great care. The overall service provided is consistently described as highly efficient, completely professional, and smoothly executed from start to finish. Consumers deeply appreciate how thoroughly the dedicated team explains complex technical setups and tests everything beforehand. Local people also highlight the dependable nature of the work, noting that network installations are exceptionally tidy and carefully tailored.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, expressing complete satisfaction with the professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service and response from Wifi Heroes. From our initial enquiry, Barry was booked for a couple of days later for an assessment. He spent a couple of hours at the property and gave us clear... See more

Company replied

Rated 5 out of 5 stars

Excellent service fitting and then continuing to provide support for new 3G sim card based wifi system. Now have 80-120 mb download speeds which works vs the old BT system which got 3mb and continual... See more

Company replied

Rated 5 out of 5 stars

What a great job. Steven sorted out our wired network taking a feed from our VirginMedia router into two separate offices and also left scope to increase the network in the future. Nice tidy job, and... See more

Rated 5 out of 5 stars

Outstanding service from WifiHeros! They truly went above and beyond to make sure our home has excellent WiFi coverage in every room. From the very beginning, they were honest, knowledgeable, and comp... See more


Company details

  1. Computer Support and Service Company
  2. Home Automation Company

Written by the company

Struggling With Poor WiFi? Kiss Your WiFi Problems Goodbye With Our Money Back Guarantee WiFi Service. We offer fixed fee Wifi services covering both domestic and commercial customers all over the south east of England.


Contact info

4.9

Excellent

TrustScore 5 out of 5

272 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(272)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wi-Fi across our large old house sorted

Matt from WiFi Heros (supported by Kevin) did a fantastic job making sure that we now have superb Wi-Fi across the whole house. His work was very professional and he went out of his way to make sure that everything was tidy and immaculately clean. Brilliant job

26 January 2023
Unprompted review
Rated 5 out of 5 stars

Quick, efficient & professional

Matt communicated well before arrival and understood what we required straight away. He matched wiring to decor colours and I had no Wifi drop during the process ( installation of Wifi to outdoor office). All very quick efficient and professional

17 January 2023
Unprompted review
Rated 5 out of 5 stars

Wi-Fi Hero’s thumbs up!!!

Wifi heros is a one stop solution to all your internet needs. I had serious problems with internet coverage around my home. I tried so many products recommended by various companies, none worked.
They provided a simple device and the rest is history, hardly had any problems since. They are able to view disruptions from across the globe real time. Customer service is top notch too.
Kiss you internet problems away with Wi-Fi heros…

2 August 2022
Unprompted review
Rated 5 out of 5 stars

Seriously amazing company and end…

Seriously amazing company and end finish was super tidy. Took 18months to solve this problem and Wifiheros nailed it within 14days. £2400 well spent and team were so knowledgeable, polite and diligent. You Truly are Wifiheros and my brother in law will be calling shortly.

9 January 2023
Unprompted review
Rated 2 out of 5 stars

The outcome expected is not documented

The outcome expected is not documented, rather a quote for parts and labour which leaves room for confusion. I have 2 access points and a switch which are delivering a much improved WiFI service however I also have 4 cables with Ethernet plugs sticking out of the wall when I expected Ethernet wall sockets. They tried to charge me more than expected because the surveyor quoted parts that would not deliver the outcome expected. So for £1800 I am not happy aesthetically with what I have but do have improved WiFI and connections to the Sky boxes. This could have been achieved at a much lower cost and I regret this decision.

3 January 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service. Suggestions to stabilise Wi-Fi worked very well and installation team did a thorough job. Clever solutions and toddy cables- good job by Oneil and the crew.

22 December 2022
Unprompted review
Rated 5 out of 5 stars

WiFi Heros solved our WiFi issues…

WiFi Heros solved our WiFi issues immediately. They understood our needs and created the perfect solution. The team is very professional from the initial phone call to the onsite team! I would highly recommend WiFi Heros to anyone with internet/WiFi issues

7 December 2022
Unprompted review
Rated 5 out of 5 stars

All fixed🎉🎉

Had a great engineer Tony come at very short notice and did a very thorough job sorting out all our Wifi and sky problems.
He was polite, friendly and very knowledgeable. Would definitely recommend.

21 November 2022
Unprompted review
Rated 5 out of 5 stars

Satisfied client in KT35AX

Matt arrived on time and did an excellent job hiding wiring and delivering a perfect solution. Matt also cleared up very well and you would not know any drilling had taken place .

18 November 2022
Unprompted review
Rated 5 out of 5 stars

I’ve been having issues for a long time…

I’ve been having issues for a long time and spent a lot of money on WiFi extenders but to no avail. I read the amazing reviews and felt very comfortable using these guys. Ash came over and was absolutely superb in talking us through what he was going to to and now we have super fast WiFi. I’m over the moon

16 November 2022
Unprompted review
Rated 5 out of 5 stars

Matt has done a great job

Matt has done a great job. Professional install, efficient, managed around our needs and stayed u til the work was fully complete. Wi-Fi signal across the house and across 3 floors is flawless and a big improvement on the previous set up. Would recommend.

10 November 2022
Unprompted review
Rated 5 out of 5 stars

Excellent and neat job

Matt did an excellent and neat job. Carried on going until everything was finished so all done in one visit. Very professional. All working well

9 November 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. They diagnosed our issues and proposed and implemented solutions that have significantly improved our Wi-Fi throughout our offices and shops.

8 November 2022
Unprompted review
Rated 5 out of 5 stars

Excellent company

Matt was excellent. He understood our challenge quickly and worked diligently to find a solution. We now have excellent wifi in our garden office

4 November 2022
Unprompted review
Rated 5 out of 5 stars

They deserved the good reviews

We used Wi-Fi hero’s to extend our broadband to an outbuilding after reading the reviews online. The installation was carried out by Matt who was efficient, polite and kept us informed on every aspect. The result is excellent and the whole process quick, easy and was unobtrusive on the day.

17 October 2022
Unprompted review
Rated 5 out of 5 stars

An admirable company

Barry carried out the initial review of our system and Ash installed the recommended equipment. Both of them were extremely courteous, thoughtful and efficient - a pleasure to deal with. An unexpected glitch that occurred after the system was up and running was quickly sorted out by Ash.
I would have no hesitation in recommending WiFiHeros to anyone.

13 September 2022
Unprompted review
Rated 5 out of 5 stars

Great Wi-Fi installation

We had some significant Wi-Fi issues, after an initial consultation with Samuel who identified the problems, spoke to the broadband supplier on our behalf he came up with a plan for additional access points and relocation of router. Matt came out to do the installation, he was so helpful, polite and efficient. He took the time to explain everything and was so respectful of our home. We are so pleased with the end result and after a year of Wi-Fi problems we now have a fully functioning system. Thank you so much.

2 September 2022
Unprompted review

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